topic Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500 in Graphics

Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

DRemm — Thu, 26 Nov 2015 21:18:14 GMT

On a Dell XPS I have been unable to successfully install any of the versions of the graphics drivers from the Intel site or the Dell site. After many searches, I haven't found a solution. Is this a known problem, or is a solution available?

Thanks.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Fri, 27 Nov 2015 20:01:10 GMT

Hello jb81,

Please safely uninstall the Intel driver http://www.intel.com/support/graphics/sb/CS-034574.htm Graphics Drivers — Uninstalling the Intel® Graphics Driver and Intel Display/HDMI Audio Driver and then install it https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40] following these instructions http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*.

If the issue persists try the following;

For more details https://technet.microsoft.com/en-us/library/cc725873%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396 Code 43: Windows has stopped this device because it has reported problems.

Regards,

Amy.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

DRemm — Sat, 28 Nov 2015 02:09:03 GMT

Amy,

I've uninstalled and reinstalled the driver as directed, but the following message appears at the end of the install process:

I also tried the:

How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

instructions with no luck.

Thanks,

Dale

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

DRemm — Mon, 30 Nov 2015 01:03:58 GMT

I see that I forgot to give the full name of the Dell laptop. It is the Dell XPS 13 9343.

Any other suggested fixes or workarounds?

Thanks,

Dale

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Mon, 30 Nov 2015 16:05:23 GMT

It's unfortunate that you have this issue with our generic driver, at this point I would recommend installing the driver from your computer manufacturer.

Please refer to the following post

Regards,

Amy.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

PIvan3 — Thu, 03 Dec 2015 11:21:49 GMT

I'm having the exact same issue, except with the HD4600 Driver on Windows 10. I tried installing the latest drivers from https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600-for-4th-Generation-Intel-Core-Processors Downloads for Intel® HD Graphics 4600 for 4th Generation Intel® Core™ Processors . I also tried installing the driver provided by Asus (because I have an Asus H97ME motherboard). But no luck, with the official drivers the analog output always goes to random noise. The only way to get it to work is with the Microsoft Basic Display Adapter, but performance is sluggish and the second screen only works if it is properly turned on when the PC boots.

I also tried the link with the Driver update utility, but this lead to the same issues.

Any thoughts on how to fix this?

With kind regards,

Paul

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Fri, 04 Dec 2015 22:19:40 GMT

Hello Paul99,

Have you tried installing the driver with the following method http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*?

Could you please be more specific about "the official drivers the analog output always goes to random noise"?

Thank you.

Regards,

Amy.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

PIvan3 — Sun, 06 Dec 2015 13:15:28 GMT

Hi Amy,

Thanks for your reply. I did try to install the drive with the method you mention. But during the process I always get a BSOD with the message as you can see in the attached image.

I also tried to uninstall the graphics drivers in safe mode and then reinstalled the latest beta driver (but this happens with all versions) from your download site. But then at the end of the installation process the screen starts showing random noise (so fullscreen colored random noise) on the VGA port (analog output). When I reboot the machine the Intel4600 is showing code 43 again, so that probably means that it is using the Microsoft Basic Display drivers again.

Any ideas?

Thanks,

Paul

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Mon, 07 Dec 2015 16:02:41 GMT

At this point since you tried with our graphics drivers with no success I would recommend to install the driver from your computer manufacturer, give it a try http://www.asus.com/ ASUS USA.

Regards.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Thu, 10 Dec 2015 16:38:47 GMT

Hello all,

Please uninstall the Intel driver that you have installed, you can follow these instructions http://www.intel.com/support/graphics/sb/CS-034574.htm Graphics Drivers — Uninstalling the Intel® Graphics Driver and Intel Display/HDMI Audio Driver, then run the batch file attached and finally please go ahead and install the latest driver version following these instructions http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*.

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

PIvan3 — Thu, 10 Dec 2015 21:40:18 GMT

Hi Amy,

Thanks for your help. I tried the batch file, but it does not change anything. Even when I run the batch file as Administrator or manually delete and make sure all igfx* files are gone. I'm afraid this will require a reinstall in windows 10 (hopefully that fixes it). I also bought an nvidia graphics card, but that one does not want to work either.. I will report back after reinstalling windows.

Thanks,

Paul

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

PIvan3 — Fri, 11 Dec 2015 14:07:31 GMT

Hi Amy,

Reinstall of windows 10 fixed it all! Seems like updating win 7 to win 10 is not as smooth as it could be. Thanks for your efforts!

Paul

Re: Code 43 when installing latest HD Graphics Driver on Windows 10 with the HD 5500

Amy_C_Intel — Fri, 11 Dec 2015 17:38:28 GMT

You're welcome, thank you for sharing this information. If you need further assistance let us know.

Regards,

Amy.