topic Re: HELP: Screen Black problem in Graphics

HELP: Screen Black problem

idata — Tue, 22 Nov 2016 16:41:32 GMT

hi,

i m using lenovo edge 2 laptop. while working or watching movie, its display sometimes become black all of a sudden and i cant do anything. i have to forcefully shut it down. after rebooting it becomes normal but after some time or few day this problem occurs again. i have uninstalled the display adapter intel(r) hd graphics 520. but my laptop automatically reinstall it. what should i do?

Please help me. because of this i have lost some very important work of mine.

regards,

Kazi Arif

Re: HELP: Screen Black problem

idata — Tue, 22 Nov 2016 19:49:07 GMT

Hello KaziArif,

Let me gather more information in regard to your system, please use the following tool https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility to get that information, once done attach it. To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box. One more question, have you made any hardware changes?

Regards,

Amy.

Re: HELP: Screen Black problem

idata — Wed, 23 Nov 2016 16:17:55 GMT

Hi Amy,

Many Many Thanks for replying back. As you wanted i m attaching the information here. And i did not made any hardware change.

if you need hardware scan please let me know. i appreciate your kind help.

Best regards,

KaziArif

Re: HELP: Screen Black problem

idata — Thu, 24 Nov 2016 18:07:03 GMT

/thread/108537 KaziArif,

Please try updating the following drivers;

BIOS version D3CN35WW, see here for the file; http://support.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-edge-series-laptops/edge-2-1580/downloads/DS105316 BIOS Update for Windows 10 (64-bit) - Notebook - Lenovo Support
Chipset driver version 10.1.1.9, see here for the file; http://support.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-edge-series-laptops/edge-2-1580/downloads/DS105003 Intel Chipset Driver for Windows 10 (64-bit) - Notebook - Lenovo Support
Intel Management Engine Interface Driver version 11.0.0.1176, see here for that file; http://support.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-edge-series-laptops/edge-2-1580/downloads/DS105001 Intel Management Engine Interface Driver for Windows 10 (64-bit) - Notebook - Lenovo Support
Intel® Graphics Driver version .4542, see here for the file https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88355 Download Intel® Graphics Driver [15.45].

Please let me know how that goes.

Regards,

Amy.

Re: HELP: Screen Black problem

idata — Sun, 27 Nov 2016 09:58:24 GMT

Hello Amy,

Thanks again for prompt reply. I have tried to do so as you said but for first three link you provided i could not update the drivers. After clicking the Start Scan there is a message shows "Your system is not supported for System Update." So what should i do now. I have already downloaded the Intel Graphics Driver [15.45]. I was outside for some work for few days so I cant reply to you promptly. Please help me.

Best Regards,

Kazi Arif

Re: HELP: Screen Black problem

idata — Mon, 28 Nov 2016 15:59:09 GMT

Based on your computer model, these drivers are compatible and they should work. So, please try installing the drivers manually, use the links provided above.

Regards,

Amy.

Re: HELP: Screen Black problem

idata — Mon, 05 Dec 2016 19:58:48 GMT

/thread/108537 KaziArif,

Were you able to install the drivers manually?

Regards,

Amy.

Re: HELP: Screen Black problem

idata — Tue, 10 Jan 2017 09:46:24 GMT

Hello Amy,

I have installed all the drivers manually. And thanks God, it worked . I observed last 1 month if i face the issue again but there was no such issue occurred. I really thank you for your prompt support.

Best regards and wishes,

Kazi Arif

Re: HELP: Screen Black problem

idata — Tue, 10 Jan 2017 21:29:57 GMT

Kazi, thank you for letting me know the outcome. I am really glad to hear that!

If you need further assistance let us know.

Regards,

Amy.