topic Re: Intel graphics 4600 experiences black screen after windows logo in Graphics

Intel graphics 4600 experiences black screen after windows logo

OShwa1 — Sat, 23 Jan 2016 19:21:37 GMT

Hi,

I'm using the latest drivers for the device - 10.18.14.4332.

The computer boots ok until Windows logo is shown, then the screen is getting black.

I know that the system runs ok because I can connect to it using remote desktop.

I also know that the monitor gets a signal (probably black or bad), as if it wasn't getting a signal it would start flipping analog / digital inputs looking for a signal.

When uninstalling the Intel's driver (and using windows default driver) display is back to normal, but no acceleration exists so videos look awful, therefore this is unacceptable.

I can run safe mode and switch to FHD resolution, and it runs ok. So everything which is HW is probably good.

Motherboard - Gigabyte H87, Windows 7 SP1 desktop, connecting to the monitor with a DVI cable (which is obviously ok, see previous line).

Please assist. This is a 2.5 y/o machine, I expect such issues not to exist in such a mature HW.

Thanks

Ofir

Re: Intel graphics 4600 experiences black screen after windows logo

Amy_C_Intel — Mon, 25 Jan 2016 20:55:37 GMT

Hello, Ofir:

Could you please let us know your processor model?

Please try to update the BIOS version and the install the Intel VGA Driver from http://www.gigabyte.com/products/product-page.aspx?pid=4491# driver GIGABYTE - Motherboard - Socket 1150 - GA-H87-D3H (rev. 1.x), I would also recommend to run the Windows Updates.

Regards,

Re: Intel graphics 4600 experiences black screen after windows logo

OShwa1 — Tue, 26 Jan 2016 08:20:08 GMT

Hi Amy,

Thank you for your message.

The processor is i5-4670 @ 3.40GHz, and I'm running the latest BIOS, version F10.

Windows is completely updated.

I tried the driver from the GIGABYTE website, and it acts exactly the same as in my original post here.

Please assist,

Ofir

Re: Intel graphics 4600 experiences black screen after windows logo

Amy_C_Intel — Wed, 27 Jan 2016 16:36:02 GMT

When did the issue start?

What type of connections are you using?

Regards,

Re: Intel graphics 4600 experiences black screen after windows logo

OShwa1 — Wed, 27 Jan 2016 22:44:47 GMT

I actually never used the Intel Graphics device before, I used Nvidia adapter until it recently died.

Now that I needed it, I noticed that it didn't have the correct driver (and therefore videos run extremely bad), so I tried the Intel drivers.

The adapter is connected to the monitor using DVI.

Thanks

Re: Intel graphics 4600 experiences black screen after windows logo

Amy_C_Intel — Thu, 28 Jan 2016 15:34:18 GMT

At this stage you still get the black screen after Windows logo?

Re: Intel graphics 4600 experiences black screen after windows logo

OShwa1 — Thu, 28 Jan 2016 15:36:46 GMT

With Intel drivers - yes.

Without Intel drivers (MS generic VGA drivers) - no.

But I need Intel GPU drivers for video decompression.

Re: Intel graphics 4600 experiences black screen after windows logo

Amy_C_Intel — Mon, 01 Feb 2016 13:44:35 GMT

I have been running some tests based on your description but I am not able to replicate the issue.

Let me run more tests, if you can add more details that would really help to narrow down the issue.

Regards,

Re: Intel graphics 4600 experiences black screen after windows logo

OShwa1 — Mon, 01 Feb 2016 14:01:57 GMT

Hi Amy,

Please tell me which other info can help you, and I'll do my best to get it.

Also, if there's any way Windows 7 or the Intel drivers can dump a log of its execution, please tell me how and I'll do that.

Thanks,

Ofir

Re: Intel graphics 4600 experiences black screen after windows logo

Amy_C_Intel — Tue, 02 Feb 2016 16:22:54 GMT

Please fill out the following form and post it here.

Regards,