topic Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding... in Graphics

Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Sat, 03 May 2014 00:00:36 GMT

Hey there, I have been struggling with this problem since I started playing Arma 3 on my laptop. It just happens randomly while playing.

I have Intel HD 4000 on board and I have tried the latest Intels driver and the previous one, that are available in the download section. It didn't resolve the problem.

I have the latest BIOS installed. I am out of ideas what to do...

I'm also trying to attach my DxDiag file to this post and I can't find the way to do it

Edit.

It seems I am not the only one with this issue.

http://steamcommunity.com/app/107410/discussions/0/828933455917844519/?l=polish Display driver stopped responding and has recovered :: Arma 3 Dyskusje ogólne

Unfortuently this solution is not working for me.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Mon, 05 May 2014 13:20:05 GMT

Hi Zydy, thanks for contacting us through the Intel communities.

Since you already have the latest BIOS available for you system and latest graphics drivers, please uninstall the current graphics driver from device manager and then download and install the latest graphics driver again. You can get it at the following link:

64 bit https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng

32 bit https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23713&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23713&lang=eng

Regards,

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Mon, 05 May 2014 20:37:16 GMT

Hey,

Thanks for replay, unfortunately it did not resolve my issue.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Tue, 06 May 2014 18:00:32 GMT

Would you please provide me the complete model number of your laptop?

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Tue, 06 May 2014 20:31:21 GMT

I have Sony VAIO SVT131190X.

http://esupport.sony.com/US/p/model-home.pl?mdl=SVT131190X&LOC=3# /howtoTab Sony eSupport - SVT131190X - Support

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Wed, 07 May 2014 13:56:15 GMT

The game does not appear to be on the list of playable games for your graphics controller, in other words you would need to check compatibility with the game developer. http://www.intel.com/support/graphics/sb/CS-033387.htm Graphics — Sample of popular games playable with Intel® HD Graphics 4000/2500

Also make sure you load the setting of the game to the lowest as possible. BIOS needs to be update, latest graphics drivers and game patches.

You may also want to try installing the Video driver provided by Sony http://esupport.sony.com/US/p/swu-download.pl?mdl=SVT131190X&upd_id=8557&os_group_id=6 http://esupport.sony.com/US/p/swu-download.pl?mdl=SVT131190X&upd_id=8557&os_group_id=6

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Wed, 07 May 2014 14:40:51 GMT

Here are the minimal requirements for the game http://www.arma3.com/buy# requirements http://www.arma3.com/buy# requirements and Intel HD 4000 is listed as minimal. I am running the game on lowest settings, I did apply lots of solutions for better performance, however it seems that it has nothing to do with the driver crash. I am running the latest version of the game, with the latest BIOS available and I have also tested latested graphic drivers and also the previous version that is available in the download section.

Sony drivers are one year old and not for my Windows version, however I did tried them. They made CPU temp is much higher and the game is still crashing.

The driver crashes after playing the game after few minutes or even after one hour... my guess it has something to do with the video memory.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Thu, 08 May 2014 18:46:13 GMT

I'm going to check with the Graphics engineers about this. I'll keep you posted.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Thu, 08 May 2014 23:03:18 GMT

I tired today BETA drivers, unfortunately with no luck.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Fri, 09 May 2014 20:34:40 GMT

Thanks for the information.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Wed, 21 May 2014 01:46:21 GMT

Any response form the engineers?

I think I have found the solution here http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes http://forums.bistudio.com/showthread.php?147598-Endless-DXGI_ERROR_DEVICE_REMOVED-Crashes

It seems that it works with driver version 15.28.12.64.2932

Same issue was reported here:

Link to the old driver version that works fo me: http://fichiers.touslesdrivers.com/36608/Win64_152812.exe http://fichiers.touslesdrivers.com/36608/Win64_152812.exe

Any chance for getting a fix in next driver version?

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Wed, 21 May 2014 14:15:20 GMT

Thanks for the information Zydu. I'm going to send this information to the engineers.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Fri, 25 Jul 2014 14:27:29 GMT

Hello,

Would you please let me know if you are still having this behavior when playing this game?

Please try the latest graphics driver available for the HD4000, version 3621

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 32-bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 64-bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Fri, 25 Jul 2014 15:21:34 GMT

Yes, game still crashes with "driver stopped responding and has recovered". Tested with 3621 64-bit version.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

Silvia_L_Intel1 — Fri, 25 Jul 2014 17:48:52 GMT

I found the following forum would you please check it out http://15thmeu.net/forums/index.php?PHPSESSID=krre9pl2qvfgikn3s9rjqb0dq3&topic=14023.0 http://15thmeu.net/forums/index.php?PHPSESSID=krre9pl2qvfgikn3s9rjqb0dq3&topic=14023.0

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Fri, 25 Jul 2014 22:58:02 GMT

The solution is the same as the one I posted two months ago - downgrading to significantly older version of the driver. Any chance for a fix in future driver update release?

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

ICust27 — Tue, 05 Aug 2014 12:23:01 GMT

Sorry to hijack this thread, but the 'solution' given in your link is "Fixed. Downgraded my driver to 9.17.10.2932".

This is actually the workaround (be it unacceptable, since the driver is from December 2012) I came up with some time ago:

So is there any progress at all on this matter?

Regards.

Re: Intel HD 4000, Arma 3, Win 8.1 - Display Driver Stopped responding...

WZyde — Sat, 09 Aug 2014 09:35:41 GMT

I would also like to hear about some progress on this matter... especially it was reported long time ago by many people...