Video dxgkrnl Fatal_Error

GPini — Fri, 01 Apr 2016 04:15:12 GMT

When I am installing the new update for Intel HD 4600 I get Video dxgkrnl Fatal_Error and even I tried to rollback driver or uninstall it won't let me finish the action. The screen will turn black then BSOD will show.using

I'm using ge40 20c dragon eyes MSI with dual graphics.

Re: Video dxgkrnl Fatal_Error

idata — Mon, 04 Apr 2016 14:56:14 GMT

Hi Greg_Pinili,

You could try to uninstall the other driver controller first than Intel's, once you have no driver graphics on you system try installing Intel® graphics first, after that the other Graphics driver.

Please keep in mind that Intel's generic graphics drivers from the Intel Web site do not work on some computers that support Switchable Graphics. It depends on the computer's hardware configuration.

I recommend reinstalling the latest validated driver from the computer manufacturer website. You can check more information about Switchable Graphics here:

http://www.intel.com/content/www/us/en/support/processors/000005669.html http://www.intel.com/content/www/us/en/support/processors/000005669.html

In this link you would find your OEM drivers:

https://www.msi.com/Notebook/support/GE40-2OC-Dragon-Eyes.html# down-driver https://www.msi.com/Notebook/support/GE40-2OC-Dragon-Eyes.html# down-driver

At the following link you can find a windows troubleshooting for "video_dxgkrnl_Fatal_Error": https://support.microsoft.com/en-us/kb/2990029 https://support.microsoft.com/en-us/kb/2990029

Regards,

Hellen.

Re: Video dxgkrnl Fatal_Error

idata — Fri, 15 Apr 2016 23:17:17 GMT

Hello, Greg_Pinili:

Thought I would just check in and find out if you were able to resolved this problem.

I look forward to hearing from you.

Regards,

Esteban C

topic Video dxgkrnl Fatal_Error in Graphics

Video dxgkrnl Fatal_Error

Re: Video dxgkrnl Fatal_Error

Re: Video dxgkrnl Fatal_Error