topic Cannot enter Windows with Intel HD Graphics driver installed in Graphics

Cannot enter Windows with Intel HD Graphics driver installed

idata — Tue, 03 Apr 2012 17:30:41 GMT

Hi,

here is my machine:

CPU: Intel Core i5-2500

MB: ASRock H77 Pro4/MVP

RAM: Transcend JetRam DDR3-1333 4GB * 2

SSD: PLEXTOR PX-128M3S

OS: Windows 7 Enterprise 64-bit

With Intel HD Graphics driver installed, the system freezes at the "Starting Windows..." screen everytime

When I reboot, it goes to the Startup Repair with the problem detail:

Problem signature:

Problem Event Name: StartupRepairOffline

Problem Signature 01: 6.1.7600.16385

Problem Signature 02: 6.1.7600.16385

Problem Signature 03: unknown

Problem Signature 04: 21200192

Problem Signature 05: AutoFailover

Problem Signature 06: 3

Problem Signature 07: 0x3b (or BadDriver)

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1028

Once I enter the Safe Mode and disable the display adapters of remove the driver, my computer works normally after rebooting

I have tried several different versions of the driver, including

15.26.1.64.2618 - from ASRock

15.26.5.64.2656 - the latest version from Intel Download Center

15.22.50.64.2509 - the oldest verision from Intel Download Center

15.21.8.64.2279 - it is said in another thread that it may work

but none of them can avoid the freezing problem

I have also tried to update my system to SP1, but still doesn't work

This really frustrates me

Does anyone know how to solve this problem?

Thanks a lot!

Re: Cannot enter Windows with Intel HD Graphics driver installed

idata — Wed, 04 Apr 2012 21:00:33 GMT

Hi,

At this point I do not believe this is a driver issue, probably the processor's graphics controller may be defective.

As a last troubleshooting step you may considering a bios update to your motherboard, if this does not work then I recommend you contacting the place of purchase for a processor replacement.

The drivers you have tested have been working properly with other similar processors without issues.

Regards,

Dago MC.

Re: Cannot enter Windows with Intel HD Graphics driver installed

idata — Thu, 05 Apr 2012 08:12:45 GMT

Hi Dago,

I followed your suggestion changing a CPU, and the problem is solved

My computer works well now!

Thanks for response