topic Re: Intel HD 3000 (Driver:3517_BUG) in Graphics

Intel HD 3000 (Driver:3517_BUG)

GAida — Wed, 14 May 2014 05:25:37 GMT

Hello Intel

I want to report a bug on your latest driver .3517 the bug is this: 1.) when i played Call Of Duty Black Ops, I get a black screen everytime I start a singleplayer campaign. 2.) performance was worse in Crysis 2 ..... I solved all of this problems of mine by rolling back to the old 2761 drivers which gave me better performance on crysis 2 and can play COD Black Ops without black screen.... Hope you can fix this as soon as possible in your future driver release. and please don't reply me like bots (the one you usually reply to every customer)

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Wed, 14 May 2014 16:20:19 GMT

Glen,

I am sorry you are having problems.

This feedback will be sent to the corresponding department for future. In the meantime Can you try with BIOS update and patches for the game?

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Wed, 14 May 2014 17:00:14 GMT

Thanks for the reply Kevin. But sad to say that there are no patches available for the game [COD Black Ops] although there are available for Crysis 2 but i'd rather rollback to the previous driver which solved all my problems... and about the bios, its already the latest release and i dont need to worry about it because its a laptop brand from Japan . NEC Lavie LL750/E and if you want to find bios for this laptop go to this site 121ware.com <------- its a Japanese site and i know you wont understand anything... even me <span __jive_emoticon_name="silly" __jive_macro_name="emoticon" class="jive_macro jive_emote" src="/7.0.0.0/images/emoticons/silly.png"> xD

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Thu, 15 May 2014 17:22:13 GMT

I understand and I really thank you for the feedback. It is important for us to get all comments related to drivers so we can fix them as soon as possible.

At this point, the case has been escalated to development team for its revision.

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Sat, 17 May 2014 14:10:58 GMT

Brother if you can just kindly tell the dev team to make drivers that has level performance with the 2761 or just make 2761 compatible with Windows 8.1 please. for me and the fellow HD3000 users...

Thanks

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Mon, 19 May 2014 19:55:06 GMT

Yes. We are working on this right now.

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Tue, 20 May 2014 16:37:10 GMT

When can i expect the estimated driver release? is it possible any day of May? can i do beta test? please.... before classes will start at June 9

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Wed, 21 May 2014 16:45:06 GMT

We are working on this towards a solution but I regret to say that I have no ETA for this fix.

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Tue, 27 May 2014 19:23:37 GMT

Hi Glen,

I am sorry for the delay. Please note this is still under investigation.

I will keep you posted.

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Wed, 25 Jun 2014 19:40:58 GMT

Hi Glen Aida,

I would like to know some information about your system.

Please provide me the following information:

System configuration :

* Current BIOS:

* Processor:

* Memory:

* Operating System

* Graphics driver:

Besides this, can you also try updating the BIOS of your system, re installing the graphics driver or testing previous versions and let me know the results?

Can you also test the following driver and let us know the result?

Version 3347:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Fri, 27 Jun 2014 07:57:44 GMT

Hi Kevin ,

Here's some info

System configuration :

* Current BIOS :NOTE BIOS Version /701A0701 *Latest

* Processor: Intel Core i7 2630QM @ 2.00GHz

* Memory: 4GB

* Operating System: Windows 8.1 Update 1 (Upgraded from Windows 8 > 7)

* Graphics driver: 3517,2761,3347 (Only 2761 works and performs the best but not fully compatible with 8.1)

please fixed this as soon as possible.... i just got my internet just to check for new drivers... but non

and I hope there are performance improvement on game...

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Tue, 01 Jul 2014 17:26:19 GMT

Thanks for sharing this information. I will pass it to development department. I will Keep you posted.

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Fri, 05 Sep 2014 17:00:06 GMT

Hello Guys,

I would like you to provide the following:

Attach your Dxdiag report and graphics report. How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Attach using Advanced Editor Options

Run the System Identification Utility and let me know the Code created by the software.

http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm

Kevin M

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Wed, 24 Sep 2014 10:42:10 GMT

Sorry for the late reply... (Busy at school)

BELOW ARE THE DXDIAG,GRAPHICS REPORT and SIU

Graphics version not detected.... dont know why but im using the latest drivers for sure 3517

SUI Reference # 0274 4330 or at the bottom

------------------

System Information

------------------

Time of this report: 9/24/2014, 18:32:26

Machine name: MRWENWEN-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: English (Regional Setting: English)

System Manufacturer: NEC

System Model: PC-LL750ES6R

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 4010MB RAM

Page File: 2687MB used, 7336MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_A0191BCF&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC3447

Native Mode: 1366 x 768(p) (59.997Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3517 (English)

Driver Version: 9.17.10.3517

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/20/2014 08:40:48, 12617728 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4256-11CF-C275-1380B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0xA0191BCF

Revision ID: 0x0009

Driver Strong Name: oem9.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3517:pci\ven_8086&dev_0116

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YU...

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Thu, 25 Sep 2014 16:22:56 GMT

Hi Glen Aida,

I have been testing a Toshiba Laptop with HD 3000 and I was able to play COD Black Ops without any problem. I have also set desktop systems from my side with HD 3000 and similar components but I am still unable to replicate the issue.

My recommendation is to uninstall the game and delete all files of it and reinstall it again. Update all drivers and if your computer has switchable graphics, update the discrete video drivers. If issue persists, a clean installation of the Operating System will be required.

Kevin M

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Tue, 30 Sep 2014 09:03:47 GMT

On which OS did you try?

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Wed, 01 Oct 2014 14:53:01 GMT

I have tested it on Windows 7 and 8.1.

Something you mentioned before is that you upgraded from Windows 7 to 8.1. Was this an upgrade or a clean installation?

If you upgraded it, please try with a clean installation.

Kevin M

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Wed, 01 Oct 2014 22:10:29 GMT

I did a upgrade... i didnt want my files to be erased, all my files was just placed in Windows.old folder

BTW I also determined that installing the 2761 drivers made Black Ops work on 8.1 and also increased the fps in Crysis 2.Why is that?

And are there any news for new driver updates for this October-December?

and BTW i rolled back to Windows 7 because I was able to play BF4 without graphics visual corruption.

Re: Intel HD 3000 (Driver:3517_BUG)

GAida — Thu, 02 Oct 2014 10:07:25 GMT

BTW when Windows 10 Final comes out, will drivers for the OS be released for HD3000? or any smart guesses?

Re: Intel HD 3000 (Driver:3517_BUG)

Kevin_M_Intel — Fri, 03 Oct 2014 16:37:33 GMT

Hi Glen Aida,

At this point we do not have information about the compatibility between the HD 3000 and Windows 10 so it is hard to say now that it will be compatible.

If you find problems with the newest drivers and games are working fine with older drivers, I would recommend you staying with the version is working in the meantime.

Kevin M