topic Re: HD Graphics 530 Issue - Not discovering displays when turning computer on in Graphics

HD Graphics 530 Issue - Not discovering displays when turning computer on

DValv — Fri, 01 Apr 2016 10:02:36 GMT

Hello Intel Support,

I recently bought a new computer and I am having issues with the second display using HDMI.

I have an HP screen connected to the DVI port of the motherboard. If only this screen is connected when booting the computer, the HP display is well discovered.

If the computer is running, I can connect the Samsung TV to the HDMI port of the motherboard and the TV is discovered and works well.

If I turn off and then on the computer, if the Samsung TV is connected to the HDMI port of the motherboard, no display is discovered. Showing black screen in both displays.

I have tried connecting the Samsung TV to the DisplayPort port of the motherboard using a converter to HDMI, but the problem persists.

I have been installing and testing the latest drivers for the last weeks with no success.

I see in the forum that other people are also having problems with HDMI v1.3 TVs. Has Intel a solution for this?

Regards,

Daniel

PS:

*** Computer Details ***

CPU: Intel(R) Core(TM) i7-6700 (3.40 GHz)

GPU: Intel(R) HD Graphics 530

Motherboard: ASUS B150M-C

Monitor via DVI: HP LP1965

TV via HDMI: Samsung 32 inch (Model LE32R72B) (From year 2007)

Operative System: Windows 10

*** Drivers Details ***

HD Graphics 530 - Driver Provider: Intel Corporation

HD Graphics 530 - Driver Version: 20.19.15.4380

HD Graphics 530 - Driver Date: 02/02/2016

HP LP 1965 LCD Monitor - Driver Provider: HP

HP LP 1965 LCD Monitor - Driver Version: 3.0.0.0

HP LP 1965 LCD Monitor - Driver Date: 07/08/2009

Generic PnP Monitor - Driver Provider: Microsoft

Generic PnP Monitor - Driver Version: 10.0.10586.0

Generic PnP Monitor - Driver Date: 21/06/2006

Re: HD Graphics 530 Issue - Not discovering displays when turning computer on

idata — Tue, 05 Apr 2016 18:20:30 GMT

Hello, Daniel777:

Please try updating your BIOS version to the latest, see her for the download https://www.asus.com/Motherboards/B150M-C/HelpDesk_Download/ https://www.asus.com/Motherboards/B150M-C/HelpDesk_Download/, you can also try updating your Intel® HD Graphics version to this version https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows* 7/8.1/10 [15.40], I would recommend installing the driver with the following method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &....

Regards,

Amy.

Re: HD Graphics 530 Issue - Not discovering displays when turning computer on

DValv — Sat, 09 Apr 2016 11:22:08 GMT

Hi Amy,

updating the BIOS to version 0806 solved the issue : )

I have to say that I was quite reluctant to upgrade the BIOS. If the process goes wrong it is not easy to fix...

There were a couple of tricky steps along the update but it went well.

Thanks for the support!

Kind Regards,

Daniel

Re: HD Graphics 530 Issue - Not discovering displays when turning computer on

idata — Mon, 11 Apr 2016 15:02:57 GMT

Hi, Daniel:

Thank you for sharing your findings, I am glad to hear that you were able to resolve your issue.

If you need further assistance let us know.

Regards,

Amy.