topic Re: VIDEO_DGXKRNL FATAL ERROR 113 in Graphics

VIDEO_DGXKRNL FATAL ERROR 113

RMoni — Tue, 21 Jan 2014 17:47:30 GMT

hi, i just got a dell inspiton 5537 with windows 8 .. and everything was working fine.. however after i upgrade to windows 8.1 i started having some issues.. i each time i start the pc .. the dell logo appear twice and the laptop takes a lot of time to boot.. also if 1 put it on sleep when i press the wake up button. its restarts..

i have run a blue screen screen viewer

is says that its a directx graphics problem.. but i dont understand it. here is the link to the minidump file:

https://skydrive.live.com/redir?resid=5D688E1FA20112E6!2512&authkey=!AJ39Kpa8lo_R7Bc&ithint=file%2c.rar minidumps

anyone know how to fix this?

Thanks..

Re: VIDEO_DGXKRNL FATAL ERROR 113

Kevin_M_Intel — Wed, 22 Jan 2014 13:29:24 GMT

Hi Tarounen,

I am sorry to hear you are having issues with the computer but let me help you with it.

Checking the information and the computer specifications in the web, it seems this computer may be running with the 4th generation processor.

As part of the troubleshooting steps, I recommend you updating the bios in your system and then uninstalling the graphics driver from device manager and download the latest one at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

It is important to mention that the manufacture always provides the drivers for the original operating system but also, they can set software limitations. Most of the times when changing the operating system in an OEM system for a retail version, there are some features on the system that may not work properly so I recommend you contacting the computer manufacture to confirm if the unit can handle win 8.1 without any problem.

Re: VIDEO_DGXKRNL FATAL ERROR 113

RMoni — Fri, 24 Jan 2014 16:27:54 GMT

thanks a lot.. the sleep seems to be working since i change the driver.. i have test the boot time yet.. but i think it should be working

Re: VIDEO_DGXKRNL FATAL ERROR 113

RRast1 — Wed, 23 Apr 2014 14:33:59 GMT

i guess the above link isn't working...please can you provide me with a valid link..since I'm facing the same problem..although I'm dual-booting (I hope it doesn't have any effect on this?)

Also do I even have to update the amd graphics drivers?

Re: VIDEO_DGXKRNL FATAL ERROR 113

Kevin_M_Intel — Thu, 24 Apr 2014 18:52:34 GMT

Hi Rajat,

You can try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

In case you have a problem during the installation you can try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Re: VIDEO_DGXKRNL FATAL ERROR 113

HAli61 — Sun, 04 May 2014 21:45:09 GMT

i tried it but my laptop is still giving same error plz tell me what to do ?

Re: VIDEO_DGXKRNL FATAL ERROR 113

Kevin_M_Intel — Tue, 06 May 2014 19:08:36 GMT

If you have done the steps mentioned in the links above, I recommend you contacting the Computer Manufacture for them to check the unit and replace it if necessary.

Re: VIDEO_DGXKRNL FATAL ERROR 113

AStoj2 — Sun, 05 Oct 2014 22:31:27 GMT

Hi, I am having the exact same problem, but this link doesn't work anymore, can you please provide another one. I have Dell Inspiron 17 (3737, Mid 2013). Thank you.

Re: VIDEO_DGXKRNL FATAL ERROR 113

Kevin_M_Intel — Mon, 06 Oct 2014 17:10:32 GMT

Try installing the latest driver from our side. Here it can be downloaded:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720

If you have problems during the installation, try the steps here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

If issue persists, you may need to contact Dell to get their special driver for your computer.

Kevin M