topic Re: Intel Graphics Driver (V10.18.10.3308.02) in Graphics

Intel Graphics Driver (V10.18.10.3308.02)

GTan3 — Sat, 11 Jan 2014 18:50:10 GMT

This update came up in my Asus Live Update but whenever I try to update it, my Zenbook Prime's screen flickers and a series of audio drivers updating keeps popping up. After I restart my laptop after the update and check the control panel for the update, it didn't and it still appeared in my Asus Live Update. I tried updating numerous time but nothing really happens. I checked windows update but nothing's there.

PLEASE FIX THIS, INTEL. I'M GETTING REAL TIRED OF YOUR SHIT.intel

Re: Intel Graphics Driver (V10.18.10.3308.02)

GTan3 — Sat, 11 Jan 2014 18:52:10 GMT

I'm running Windows 8.1, btw.

Re: Intel Graphics Driver (V10.18.10.3308.02)

Kevin_M_Intel — Mon, 13 Jan 2014 14:32:08 GMT

Hi Kerouan,

I am sorry to hear you are having problems installing the driver but let me do my best to help you.

Can you please post your dxdiag report here or maybe let me know the processor model? How to get the dxdiag report: type Dxdiag report in the Start Search > Save> copy and paste here.

Re: Intel Graphics Driver (V10.18.10.3308.02)

KGan1 — Tue, 14 Jan 2014 16:09:19 GMT

I have the same problem. And Im using a Zenbook UX31A. And now I can't watch videos anymore, which is very annoying. Please help.

My Dxdiag report as below.

------------------

System Information

------------------

Time of this report: 1/14/2014, 22:53:24

Machine name:

Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: UX31A

BIOS: UX31A.215

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 4096MB RAM

Available OS Memory: 3982MB RAM

Page File: 2200MB used, 3125MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_15171043&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMN1343

Native Mode: 1920 x 1080(p) (60.001Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3308 (English)

Driver Version: 10.18.10.3308

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/1/2013 13:02:32, 12100096 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-1F7F-1D35B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x15171043

Revision ID: 0x0009

Driver Strong Name: oem33.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3308:pci\ven_8086&dev_0166&subsys_15171043

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoPr...

Re: Intel Graphics Driver (V10.18.10.3308.02)

GTan3 — Tue, 14 Jan 2014 17:02:49 GMT

Here's mine:

------------------

System Information

------------------

Time of this report: 1/14/2014, 23:59:45

Machine name: GABTAN

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: UX31A

BIOS: UX31A.216

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 4096MB RAM

Available OS Memory: 3982MB RAM

Page File: 3917MB used, 2778MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_15171043&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMN1348

Native Mode: 1920 x 1080(p) (60.001Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3308 (English)

Driver Version: 10.18.10.3308

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/1/2013 13:02:32, 12100096 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-1F7F-1D35B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x15171043

Revision ID: 0x0009

Driver Strong Name: oem26.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3308:pci\ven_8086&dev_0166&subsys_15171043

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2R...

Re: Intel Graphics Driver (V10.18.10.3308.02)

Kevin_M_Intel — Wed, 15 Jan 2014 18:09:26 GMT

I am sorry to hear you cannot watch videos anymore but let me guide you on this.

As first troubleshooting step, I recommend you testing a different player. It may be that the player you are using may need an update to keep working.

Also you can access device manager and uninstall the graphics driver and install the latest driver from our side at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=Drivers

Re: Intel Graphics Driver (V10.18.10.3308.02)

KGan1 — Mon, 20 Jan 2014 11:44:17 GMT

I am unable to uninstall the graphics driver. After uninstalling, it required me to restart my computer and so I did. After restarting, after awhile, the driver seem to reinstall itself.

I also tried installing the latest driver following the link you provided. But it said "the driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

So what should I do now?

Re: Intel Graphics Driver (V10.18.10.3308.02)

Kevin_M_Intel — Tue, 21 Jan 2014 14:53:18 GMT

Hi bitemehoonk,

If you are still getting the message "Driver not Validated for this computer" you can try with the Manual driver installation. Here you have the information:

http://www.intel.com/support/graphics/sb/CS-022355.htm http://www.intel.com/support/graphics/sb/CS-022355.htm