topic Re: screen mirroring on windows 10 in Graphics

screen mirroring on windows 10

YGrug — Tue, 12 Sep 2017 18:07:30 GMT

Hi,

I know majority of the people are not able to make screen mirroring (on samsung tv ) working on windows 10 with intel hd 4600 drivers.

I discovered that it's possible to make it working by installing an older version of the driver:

Driver Version: 15.33.38.64.4252

Intel(R) Graphics Driver: 10.18.10.4252

in which it is written :

Microsoft Windows* 10 64bit (compatibility mode)

If i install any 15.40 versions for Windows* 10 64bit, it fails to work

so in the 15.40 something has been broken in the driver related to screen mirroring

Does any one have an explanation and a solution to make it working on more recent driver?

Re: screen mirroring on windows 10

idata — Wed, 13 Sep 2017 15:59:58 GMT

Hello yannsnow,

I understand Clone Mode does not work in newer versions of the graphics driver.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Does the issue happen only with Clone Mode? Have you tried other Display Modes like Extended Desktop?

What is the behavior of the computer when you try to set Clone Mode?

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: screen mirroring on windows 10

YGrug — Wed, 13 Sep 2017 21:16:10 GMT

Hi,

I have attached the requested txt file.

Both clone mode and extended desktop mode doesn't work. The pc doesn't give any error but the tv failed to connect saying "video data is not supported".

A lot of peoples have the same problem, see microsoft forum threads:

- https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/cant-conncet-anymore-to-my-smart-samsung-tv-after/4b7d06df-f43b-4f9c-8873-df17b71b3e4d cant connect anymore to my smart samsung tv after upgrade to windows 10

- https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/since-windows-10-release-miracast-broken-for-intel/021bfeb4-ca7f-488d-a596-400c3fae0912 Since Windows 10 release, Miracast broken for Intel HD 4600 and Iris 5100 Haswell GPU

- https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-and-screen-mirror-wsamsung-smart-tv/08482472-046b-4466-9e07-6c600d16860a?page=9 windows 10 and screen mirror w/samsung smart tv

Kind regards,

Yannick

Re: screen mirroring on windows 10

idata — Thu, 14 Sep 2017 19:41:28 GMT

Hello yannsnow,

Thanks for the information you sent to me.

I tried to reproduce the issue in our lab with a Dell* XPS laptop we have with hybrid graphics, but dual display worked fine. I tried different versions of the graphics driver, different video ports (HDMI and Displayport*), different operating systems (Windows 8.1* and Windows 10*), but I was not able to reproduce the issue. I also tried Clone Mode and Extended Desktop.

What type of video cable are you using between the computer and the external display?

I attached two screenshots showing the results of the tests.

Regards,

Fred D.

Re: screen mirroring on windows 10

YGrug — Fri, 15 Sep 2017 11:31:12 GMT

Hi,

The problem I am speaking about is wireless screen mirroring via wifi (miracast).

Of course screen mirroring work with a cable, sorry if i wasn't enough describing the problem.

mvg,

Yannick

Re: screen mirroring on windows 10

idata — Fri, 15 Sep 2017 17:00:53 GMT

Hello yannsnow,

What happens is that support for Miracast* is provided by Microsoft* directly. I recommend contacting them so they can provide more advanced troubleshooting steps with this issue.

If after troubleshooting with Microsoft* issue persists then they might be able to setup a lab in order to find out what is causing the issue. If the issue is related to our driver then Microsoft* should be able to escalate it to us internally.

This link will give you their contact information https://www.intel.com/content/www/us/en/support/emerging-technologies/000023230.html https://www.intel.com/content/www/us/en/support/emerging-technologies/000023230.html

Regards,

Fred D.