topic Re: HD 5500 HDCP compatibility in Graphics

HD 5500 HDCP compatibility

PBail2 — Sun, 13 Dec 2015 19:16:31 GMT

I cannot play any HD video at all. Not in Amazon Prime. Not in iTunes. Both applications (iTunes & Amazon) tell me my device is not HDCP compatible. I have an ASUS 2-in-1 running Windows 10 with an HD 5500 graphics card and i5-5200 CPU @ 2.20GHz.

I re-installed iTunes and re-downloaded movies several times. I reinstalled Windows. I have verified all drivers are up to date several times.

I am at my troubleshooting limit and am starting to lose my mind.

PLEASE HELP!!!

Re: HD 5500 HDCP compatibility

Amy_C_Intel — Tue, 15 Dec 2015 18:47:38 GMT

Hello, BaileyP:

Have you tried contacting Asus in regard to this matter? It's possible that your device requires a customized driver that should be provided by your computer manufacturer.

Could you please provided us with your 2-in-1 model and the driver version installed? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

Amy.

Re: HD 5500 HDCP compatibility

PBail2 — Fri, 18 Dec 2015 15:27:42 GMT

Amy,

No, I have not contacted ASUS yet, but I will do that. Good idea.

I have an ASUS Q502L Notebook PC and the graphics driver version is 10.18.15.4240.

Thanks!

- Patrick

Re: HD 5500 HDCP compatibility

Amy_C_Intel — Tue, 22 Dec 2015 20:05:25 GMT

Please try to install the following driver https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40].

Let me know your findings.

Regards.

Re: HD 5500 HDCP compatibility

PBail2 — Thu, 24 Dec 2015 14:47:45 GMT

Amy,

I made multiple attempts to install the driver and each time I receive an error message stating, "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

Happy Holidays!

- Patrick

Re: HD 5500 HDCP compatibility

Amy_C_Intel — Mon, 28 Dec 2015 18:13:50 GMT

That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer, however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install a Driver in Microsoft Windows 8* or Windows...

For further reference http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html Error Message: Computer Manufacturer Graphics Driver Detected

If the method above does not work for you I would recommend to contact your computer manufacturer in order to address this matter.

Regards.