topic Re: Mobile Intel(R) 965 Express Chipset Family driver in Graphics

Mobile Intel(R) 965 Express Chipset Family driver

idata — Sun, 18 Nov 2012 13:06:51 GMT

I bought LapTop 30.08.2009. Everything was ok back then. I could play games like League of Legends, GTA (SA:MP) ... But now i can't because they are to laggy. I contacted Leauge of Legends support and this is important part of their answer:

I have taken a look at your DxDiag and it appears that you may be using some older software for your graphics card. Any drivers older than six months from today's date can cause issues.

Card name: Mobile Intel(R) 965 Express Chipset Family

Driver Date/Size: 9/23/2009

I first recommend contacting your system manufacturer to see if they have specific software to update your video card drivers with. If not, here is a link to a Intel site that will automatically scan your hardware for any available updates: http://www.intel.com/p/en_US/support/detect/ http://www.intel.com/p/en_US/support/detect/

Unfortunately Intel stopped supporting this video card in 2009, so you will not be able to find any drivers newer than that. In this case, I recommend looking for a different computer to play on.

So what should i do, can anyone help me? I scanned my hardware but my drivers were all up to date...

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Mon, 19 Nov 2012 17:59:31 GMT

Hi g1dra,

Can you provide the DxDiag information here?

Thanks,

-Nic

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Mon, 19 Nov 2012 19:23:48 GMT

I really hope this link works because i had much trouble of finding a way to upload txt file.

https://www.yousendit.com/download/WUJhRm96RndCMTVjR01UQw https://www.yousendit.com/download/WUJhRm96RndCMTVjR01UQw

Thanks in advance,

-G1dra

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Mon, 19 Nov 2012 23:01:25 GMT

Thanks for sending that over. I took a look at it, and it looks like your BIOS are up to date as far as these laptop goes. However, the version number for the graphics driver on the website may/may not be the same as the one you are currently using. http://www.dell.com/support/drivers/us/en/19/Product/vostro-a860 http://www.dell.com/support/drivers/us/en/19/Product/vostro-a860

There's the download page for the drivers for your system. I know you couldn't auto-update it, but go ahead and try manually downloading the driver from there. It's listed under 'Video'. Let me know if this works or not.

Thanks again,

-Nikk

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Mon, 19 Nov 2012 23:30:20 GMT

I'm sorry but before i try i wan't to confirm something. (I don't want to mess something up)

I downloaded setup for that driver and when i try to run it this is what it says:

http://www.zaslike.com/files/xkuyq2b3imerzlkfved.png http://www.zaslike.com/files/xkuyq2b3imerzlkfved.png

First of all, i don't think those are same drivers? And it says that works only on Win XP and Win Home Edition but i'm using Win7 now.. So should i even run this driver?

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Mon, 19 Nov 2012 23:46:49 GMT

You're right, sorry for overlooking that part. I'm not seeing any section on the support site for that specific product that has drivers listed for Windows 7. I just checked again, and the driver you currently have installed is one of our generic Intel® drivers though, and it's the latest one we have.You may need to contact Dell directly using your machines service tag (chat service is pretty fast) and ask them if that driver is compatible with Win7, or if they have an updated driver to work with it.

Let me know if they are able to help with this issue,

-Nic

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Tue, 20 Nov 2012 20:05:01 GMT

I'm very greatful for your help but i'm sorry to be such a "burden".. Can you help me with this? How can i contact them?

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Wed, 21 Nov 2012 17:39:10 GMT

it's no problem

Here's the website: http://www.dell.com/support/incidents/us/en/04/chat/chattagentry?&c=us&s=bsd&cs=4&l=en http://www.dell.com/support/incidents/us/en/04/chat/chattagentry?&c=us&s=bsd&cs=4&l=en

It's a chat website, and you're going to want to input your 'service tag'. This way they can pull up the exact system information for your machine. The system tag is branded somewhere on your computer, and is usually (I think..) 7 alpha-numerical digits.

let me know how it goes!

-Nic

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Wed, 21 Nov 2012 18:36:40 GMT

"Our records indicate that your system is registered to a different region. If you believe you've received this messaging in error, please confirm you've entered your service tag correctly. For example, try using the number 0 vs. the letter O or the letter B vs. the number 8.

Traveling outside your home country with a Dell laptop that is included in the Dell International Services Program? http://support.dell.com/support/topics/global.aspx/support/dellcare/international_travel Click here to find support and service resources for your destination country.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=267748 What is a Service Tag? | http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=267748 Find My Service Tag "

This is what i get when i enter my service tag. I couldn't find any support for Serbia (My country).

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Wed, 21 Nov 2012 18:48:21 GMT

Ah! Maybe this one will work then.

http://www.dell.com/support/troubleshooting/yu/en/yubsdt1/TroubleShooting/ProductSelector Product Support

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Sat, 24 Nov 2012 17:35:22 GMT

I've explained them my problem but they were unable to help me. It took them some time to answer so i apologize in my and their name for this delayed answer.

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Mon, 26 Nov 2012 20:02:13 GMT

Another option we can try.. Dell usually has a driver utility built into their operating systems. Your system should have that, and should be able to pull upgrades as well. Let me know if this is not working either.

Thanks,

-Nic

Re: Mobile Intel(R) 965 Express Chipset Family driver

idata — Tue, 27 Nov 2012 20:16:26 GMT

Do you mean when i go to Device Manager > Dispay Driver > Right Click - Propertios > Update Driver?

If so, it won't work. It says that my driver is up to date. If not, please explain me, because i have "Dell Driver update utility" but it's trial version, i can only scan for outdated drivers, i can't download them without paying 29.99$...

Re: Mobile Intel(R) 965 Express Chipset Family driver

NICHOLAS_F_Intel — Tue, 27 Nov 2012 20:48:57 GMT

Ah, I wasn't aware there was a cost associated with the utility. The Update Driver option from Device Manager pulls drivers from Windows Update, just an fyi.

If you go to support.dell.com, and select the "Detect Service Tag" option, does it bring you to a page where you can automate a driver download? I would test this myself but do not have a Dell to use :\!

Thanks,

-Nic