Update Driver?

idata — Fri, 16 Sep 2016 14:59:47 GMT

My Windows 10 laptop recently has been getting a "Display Driver has Stopped Responding and has Recovered," error after trying to wake the computer out of power save. I thought I needed to update the graphics driver since the machine switched over from Windows 7 to Windows 10 and I previously never had this issue. I installed the Intel Driver Update Utility and searched for new updates. The Utility identified and update, but every time I try and install it, it gives a 'failed' message with no Reboot or reason for the error.

I am assuming the problem with the Windows error after power save is driver related and I would like to fix this issue, as a few nights ago the laptop failed to recover the Display and was just a black screen and I had to perform a hard shutdown with the power button. The machine then never was able to boot past the Windows logo and I had to perform a PC Reset in order to get it to start back up; however, I lost all my installed programs in the process, which is a pain to say the least.

I'd greatly appreciate any help I can get to at least update the Graphics/Display driver so I can rule that out for the Display Driver not Responding... error.

Thanks

Re: Update Driver?

idata — Mon, 19 Sep 2016 21:26:58 GMT

Hi Tomsipsey,

Could you please attach the result of the Intel® System Support Utility, to get more information about your system?

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Regards,

Hellen.

Re: Update Driver?

idata — Tue, 27 Sep 2016 21:40:24 GMT

Hi Tomsipsey,

Thought I would just check in and find out if you need further assistance.

Regards,

Hellen.

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