topic Re: Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered in Graphics

Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered

idata — Sat, 04 Feb 2017 13:54:42 GMT

I have recently ordered the following components to build a new PC:

Asus H170-PRO/USB 3.1

Intel Core i5-6500

HyperX FURY Black 8GB (2 x 4GB) Memory Kit - HX421C14FBK2/8

Enermax Elt400Awt Liberty 400W Atx Power Supply

Crucial CT128MX100SSD1 128GB

The PC is built and has a clean install of Windows 10 Enterprise 64bit, all the latest drivers from the Asus support page are installed.

However I am getting issues with the display driver constantly crashing. Anything I do seems to cause the driver to crash, opening settings, opening edge, moving a windows etc. The following entry shows in the System section of Windows Logs in event viewer:

EventID: 4101

Source: Display

"Display driver igfx stopped responding and has successfully recovered."

If I plug the PC in to the mains and turn it on the graphics driver constantly crashes.

If I then power off the PC from within Windows then turn it on using the power button the graphics driver does not crash.

If I click Start > Power > Restart in windows, once the PC has restarted then the graphics driver constantly crashes.

If I then click Start > Power > Sleep in Windows then wake the PC the graphics driver does not crash.

I am using a Dell S2309W monitor connected by DVI-D (single link) cable to the motherboard.

I have tried all of the following and the issue still occurs:

Removing all devices apart from DVI cable/Ethernet cable/Power/Mouse/Keyboard

Changing RAM Dimm sockets / Using only 1 stick of ram at a time

A clean install of Windows 10

All of the following Intel HD 530 display drivers – 15.40.26.4463, 15.40.14.4501, 15.45.10.4542, 15.45.12.4552

Updating the motherboard bios version to the latest

3 different monitors

All inputs on the back of the motherboard – DVI-D/DisplayPort/HDMI

Is this a driver issue or is it point more toward faulty hardware? Any help is appreciated.

Thanks

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Re: Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered

idata — Mon, 06 Feb 2017 22:36:18 GMT

Hello casiojikl,

Thank you for contacting the Intel community.

This is an issue that it was resolved since driver version 15.40.22.4424, I can see that you have tried this version and the newest ones.

At this point, I suggest you to have all drivers and Windows® up to date and as well as the BIOS, you can download the latest driver and BIOS for your system here:

https://www.asus.com/Motherboards/H170-PRO-USB-3-1/HelpDesk/ https://www.asus.com/Motherboards/H170-PRO-USB-3-1/HelpDesk/

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

For BIOS update I suggest you to contact ASUS for them to guide you on BIOS update to follow the instructions from the ASUS website.

Update the Microsoft* .NET Framework software on your computer:

Some issues (such as the stopped responding/successfully recovered error message) can be fixed with a simple update to the systems .NET Framework* software. This software is available from the http://www.microsoft.com/en-us/download/details.aspx?id=30653 Microsoft Web site.

Once you do all that, uninstall the driver you have installed and install the Intel® generic driver, you can download it here:

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345

Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

I hope this can help.

Regards,

Ivan.

Re: Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered

idata — Tue, 07 Feb 2017 09:18:48 GMT

Hi Ivan,

Thanks for responding to me. I have all the current drivers installed from the Asus website link you provided and the BIOS is updated to the latest version 3016.

I also downloaded the .NET framework update you linked to above. When I run it I get the following message telling me a newer version is already installed:

"Details

Microsoft .NET Framework 4.5 is already a part of this operating system. You do not need to install the .NET Framework 4.5 redistributable.

Same or higher version of .NET Framework 4.5 has already been installed on this computer."

I have also downloaded the latest driver - 15.45.10.4542 and installed it after following the uninstall instructions.

I am still having the exact same issue. None of the above solutions have worked.

Thanks

Re: Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered

idata — Tue, 07 Feb 2017 23:40:59 GMT

Hello casiojikl,

This error shows that there was a time-out error accessing the Video card. This can be caused by software (drivers or applications) or hardware (GPU, RAM or Motherboard).

Since you already tried known good working drivers, then I would suggest looking at HW. Since the GPU is integrated, we can help you evaluate your warranty options for the CPU. I sent you a Private Message with further instructions."

Regards,

Ivan.

Re: Intel HD Graphics 530 - Display driver igfx stopped responding and has successfully recovered

idata — Thu, 23 Feb 2017 10:48:43 GMT

Just to confirm if anyone else comes across a problem similar to this, it turned out to be a faulty CPU. Intel swapped under warranty and now everything is working fine.

Thanks