topic Re: Intel HD Graphics 4600, pixelation and possible artifacts? in Graphics

Intel HD Graphics 4600, pixelation and possible artifacts?

CChri9 — Sat, 17 Sep 2016 02:35:02 GMT

Hi,

As of yesterday my computer exploded into a flurry of pixels, screen tears, and artifacts all the sudden at random while I was using it.

A week previously or so it went into a series of blue screening that with the Dxlkrnl_Fatal_Error, but it was able to update and fix the issue. Since then, my intel graphics card is doing this.

What made me suspicious at first that this was a driver error and not a hardware issue is that the picture of the Sager symbol when it is booting up is not affected by these artifacts.

What I have done:

Currently I have mitigated the situation slightly by disabling my Intel Graphics Driver and that seems to alleviate some of the issue AKA: No pixeling, but also not using my intel graphics card.

However, when I uninstall the driver entirely and reboot back up, it works perfectly fine with the windows display adapter, then it will update and put the intel driver back on, and it explodes again.

I also tried a soft reformat of my system through windows 10 where I formatted it while keeping the files.

Question:

What could be the possible culprit? Is this a hardware issue or a software issue? I really don't want to have to entirely format my computer if avoidable.

Thanks,

Schubs

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

idata — Mon, 19 Sep 2016 21:06:20 GMT

Hello Schubs,

Thank you for joining the Intel communities.

Could you please reply with the following information so we can better assist you?

Intel SSU (System Support Utility):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Please download the tool, install it, run it and attach the report to this post.

Regards,

Ivan

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

CChri9 — Thu, 22 Sep 2016 14:38:33 GMT

Hi Ivan,

Thank you very much for your reply! Sorry I was a bit late on replying back.

I ran the report as you asked although I am having trouble finding a way to upload it to this post.

The upload feature does not support .XML file types.

Thanks,

Schubs

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

idata — Fri, 23 Sep 2016 13:17:39 GMT

I'm sorry about that, you can attach it when you click reply, then click "Use advanced editor" on the top right corner and you will see the attach option on the bottom right corner.

Did this system work fine before with no issues or this is happening from the beginning?

Please try installing the latest graphics driver, you can download it here:

https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

Please uninstall the older driver first, see here http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html uninstalling the Intel® Graphics Driver.

Once you uninstall the driver restart the system and then install the Intel graphics driver manually, please see How to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

I hope this can help.

Best wishes,

Ivan

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

CChri9 — Sat, 24 Sep 2016 03:20:16 GMT

Hi Ivan,

I tried the driver update after following the instructions and I still have the same issue.

I think it was interesting that everything worked fine as long as I was only using the Windows Graphics Adapter.

My issue randomly began about a week after a series of blue screens with the error dxlkrnl_fatal_error or something like that.

I also have attached my report!

Thanks,

Christian

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

idata — Mon, 26 Sep 2016 15:12:11 GMT

Thanks for the information Schubs!

If you try to install the driver from your system manufacturer do you get the same problem?

Have you tried to contact them just to see if they have seen similar issues with this type of component they have?

I suggest you to try a system restore to an earlier time to see if that can fix it, you can follow some steps here:

http://home.bt.com/tech-gadgets/computing/how-to-fix-windows-10-problems-with-system-restore-11364008291943 http://home.bt.com/tech-gadgets/computing/how-to-fix-windows-10-problems-with-system-restore-11364008291943

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Regards,

Ivan

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

CChri9 — Mon, 26 Sep 2016 15:26:20 GMT

Hi Ivan,

I have tried a system restore and I have tried installing the original drivers supplied by my manufacturer. I called them as well, they were who suggested I contact you guys.

Thanks!

Christian

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

idata — Tue, 27 Sep 2016 15:52:11 GMT

Thanks Schubs, form our end we can offer you to install our generic driver but the proper driver will be provided by your system manufacturer.

We have tested this graphics driver and it works fine from our end, if your system was working fine and now it fails try to remember if you install some software or a driver that is causing conflict.

Try updating the BIOS for your laptop and to update all the drivers available from your system manufacturer website. Sometimes corrupted driver can cause this issue, if your PC has switchable graphics update the graphics card driver as well. Restart your system after every driver update.

Regards,

Ivan

Re: Intel HD Graphics 4600, pixelation and possible artifacts?

idata — Thu, 06 Oct 2016 15:33:11 GMT

Hello,

I was reviewing this thread and I would like to know if you were able to resolve your problem or if you need further assistance.

Ivan.