topic Re: Intel driver dll file cause error in Photo viewer in Graphics

Intel driver dll file cause error in Photo viewer

FFeli3 — Fri, 03 Feb 2017 03:20:33 GMT

Recently, my Windows Photo viewer often stops working when I'm using it (actually when I click the next button to view next photo). The error report shows that it is caused by igdumd64.dll

The detail report:

Problem signature:

Problem Event Name: APPCRASH

Application Name: DllHost.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bca54

Fault Module Name: igdumd64.dll

Fault Module Version: 8.15.10.2653

Fault Module Timestamp: 4f3aac44

Exception Code: c0000005

Exception Offset: 000000000030eb06

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1066

Additional Information 1: e9eb

Additional Information 2: e9eb3ad0c4e470c64f366286b0f8f233

Additional Information 3: 78c9

Additional Information 4: 78c965af9e4e4dca379d8e521b109a7a

Fault module version is 8.15, which is my previous vga driver (Intel HD 4000). Now I'm using 10.18. I updated this driver from 8.15 to 10.18 and didn't remove 8.15 before updating. I wonder why it still exists

How should I do to fix it ? I have tried many things to fix with COM SURRAGATE, nothing works, maybe it's not the root cause, but the dll file is

Thank you in advance!

Re: Intel driver dll file cause error in Photo viewer

idata — Fri, 03 Feb 2017 20:41:08 GMT

Hello Feliks252,

Let's try addressing this error with the following steps;

Open the Add/Remove Programs window
Find the Intel Graphics Driver.
Right click Intel Graphics Driver and select Uninstall.
Follow the prompts stated by the Intel Installation Framework window to complete the process.
Reboot the computer after the uninstall process has finished.
Once done install the following driver version; https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]. Use this method for the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Let me know it goes.

Regards,

Amy.

Re: Intel driver dll file cause error in Photo viewer

idata — Fri, 10 Feb 2017 22:19:35 GMT

Feliks252, were you able to follow the steps mentioned above?

Regards,

Amy

Re: Intel driver dll file cause error in Photo viewer

FFeli3 — Mon, 13 Feb 2017 03:41:09 GMT

Oh I'm sorry to reply very late because I have something to be busy! I have tried to re-install the version 10.18 (15.33) and now the error has gone!

Thanks for your supporting and I hope to see more good solutions from Intel in the future!

Re: Intel driver dll file cause error in Photo viewer

idata — Mon, 13 Feb 2017 23:11:32 GMT

Feliks252, I am really glad to hear that!

If there is something else I can help you with, please let me know.

Regards,

Amy.