topic Re: Trouble with photoshop plugins in Graphics

Trouble with photoshop plugins

LLaur2 — Fri, 30 Sep 2016 01:52:32 GMT

Good evening.... Does anyone in here use Photoshop/Lightroom/Nik, etc..? I'm having trouble using the interface with my plugins and someone mentioned it might be the graphics card. I purchased my laptop in April, Windows 10 SSD. Thanks

Re: Trouble with photoshop plugins

idata — Fri, 30 Sep 2016 18:07:36 GMT

Hello LauraS,

Thank you for joining the Graphics Community.

I would like to gather some information in regard to your system in order to address this issue, so please provide me with the following report https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility. Once done attach the report, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box. One more question, what is the Photoshop product and the plugin that you are using?

Regards,

Amy.

Re: Trouble with photoshop plugins

LLaur2 — Fri, 30 Sep 2016 19:44:21 GMT

Hi Amy,

I am using Adobe Photoshop CC 2015, Topaz Labs plugins and NIK software.

Re: Trouble with photoshop plugins

idata — Mon, 03 Oct 2016 12:30:08 GMT

Thank you for the report.

Please try the following;

Update the driver for NVIDIA GeForce GTX 960M, see here for the file http://www.geforce.com/drivers/results/107566 Drivers | GeForce.
Update the Intel® HD Graphics 530 driver, see here for the download https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
I would also recommend checking the following link; https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html

Regards,

Amy.

Re: Trouble with photoshop plugins

idata — Wed, 12 Oct 2016 12:07:09 GMT

LauraS,

I am following up your case; were you able to follow the suggestion mentioned above?

Regards,

Amy.