topic Re: Intel HD Graphics 4600 new driver issues in Graphics

Intel HD Graphics 4600 new driver issues

DNinj — Sun, 05 Oct 2014 02:52:13 GMT

Hey guys,

I just installed the new driver for my Intel HD Graphics 4600 (version 10.18.10.3907), but now I get some ingame problems with "Cloudbuilt" (a game on steam). Many of the textures are not visible anymore and I just see black objects. It's like someone dimmed the light. I had no problems before this driver update. Does anyone else have this special problem or do you even know what's going on? ❤️

Re: Intel HD Graphics 4600 new driver issues

Kevin_M_Intel — Mon, 06 Oct 2014 16:28:22 GMT

Hello Ninjin,

I am sorry you are having this problem but let me help you.

At this point, we have not received reports from other users about this issue but I would like to get more information about the configuration you have.

Please provide the following:

Attach your dxdiag report and graphics report here.

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

If possible please provide a video and images of the issue.
Let us know the steps to reproduce the issue.
What is the complete game name and version you are using?

Kevin M

Re: Intel HD Graphics 4600 new driver issues

DNinj — Tue, 07 Oct 2014 00:28:37 GMT

Hey,

I cant create the graphics report. When I do "Right click on desktop> Graphics Properties>" then I get to some kind of Intel menu

If possible please provide a video and images of the issue.
Let us know the steps to reproduce the issue.
What is the complete game name and version you are using?

1. See attachement

2. I just start the game

3. Cloudbuilt, new version (should be 1.21)

Re: Intel HD Graphics 4600 new driver issues

Kevin_M_Intel — Tue, 07 Oct 2014 15:41:12 GMT

Thank you for the information. Can you tell me what happens if you try version 3621?

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3720

Kevin M

Re: Intel HD Graphics 4600 new driver issues

DNinj — Wed, 08 Oct 2014 00:50:22 GMT

It works again. Was that the previous version I just installed? Do you have to check less code now? 😜 Anyway good luck ❤️

Re: Intel HD Graphics 4600 new driver issues

Kevin_M_Intel — Wed, 08 Oct 2014 17:10:59 GMT

Yes, Version 3621 is the previous version of our graphics drivers. I recommend you keep using that one. I am going to send all information to development so they can investigate this issue.

Kevin M

Re: Intel HD Graphics 4600 new driver issues

Kevin_M_Intel — Fri, 10 Oct 2014 14:14:59 GMT

Hello Ninjin,

For our research and investigation would you please try installing the driver version 3907 again and provide other reports?

Here is the link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720

Once the driver is updated, please provide the graphics report. How to get it?

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Also run the System Identification Utility and provide the code generated by the software:

http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm

Kevin M