topic Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI in Graphics

Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Tue, 11 Dec 2012 07:19:12 GMT

I'm trying to update my media center PC to Windows 8 Pro. It's been happily running Windows 7 Ultimate since it was built last year. Details:

•Intel 2nd Gen Core-i5 2500K

•Intel HD 3000 integrated graphics

•Biostar TH67+ ver.6.1 motherboard

•Samsung 8 series plasma (1080p)

I first tried an in-place upgrade but ran into issues with the HDMI output. Everything works fine via VGA, but when using HDMI, starting Windows Media Center results in the screen going black and the TV reporting "No Signal". If I plug VGA back in (and unplug HDMI) I can see the following logged in the Event Log:

Log Name: Application

Source: Desktop Window Manager

Date: 12/10/2012 9:34:09 PM

Event ID: 9020

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Mediacenter

Description:

The Desktop Window Manager has encountered a fatal error (0x8898008d)

Event Xml:

Since then I've done a completely fresh Windows 8 Pro install (many times), updated the motherboard BIOS to latest, tried three different video driver versions (Windows in-box, Windows Update, and latest from Intel site) and the problem persists. I've also tried various BIOS settings for the integrated graphics (multi-monitor support on/off, reserved system memory size, etc.).

Note I've tried multiple cables and inputs on the TV also, all of which work fine with other devices. When using HDMI, I can see POST screen and Windows loading screen fine, as well as login and start screen/desktop. Starting Windows Media Center causes the issue.

From the error logged it appears to clearly be a driver issue and links on the Intel forums seem to suggest others having similar problems (http://communities.intel.com/message/149058# 149058 http://communities.intel.com/message/149058# 149058)

As I said, this machine was working perfectly fine as my lounge room media center PC running Windows 7 for over a year 24/7.

I've run Windows Media Center for over seven years now, all custom builds, and am at a complete loss. My assumption is this is just bad driver support from Intel for Windows 8 but hoping somebody can point me in a new direction.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Tue, 11 Dec 2012 18:28:31 GMT

I've just tried this on a different monitor and confirm the issue happens there too. I've also confirmed that the DVI port works fine, it's just HDMI that the issue is with.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

NICHOLAS_F_Intel — Tue, 11 Dec 2012 23:04:19 GMT

Hi Damian,

Can you provide your dxdiag info for me please? (Start -> Run -> dxdiag -> Save All Information) Just copy and paste it here so I can look at it.

Thanks,

-Nic

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Wed, 12 Dec 2012 02:17:35 GMT

------------------

System Information

------------------

Time of this report: 12/11/2012, 12:44:40

Machine name: MEDIACENTER

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.121023-1503)

Language: English (Regional Setting: English)

System Manufacturer: BIOSTAR Group

System Model: TH67+

BIOS: BIOS Date: 07/16/12 10:37:53 Ver: 04.06.04

Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 8192MB RAM

Available OS Memory: 7910MB RAM

Page File: 1029MB used, 11488MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0112&SUBSYS_110D1565&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (59Hz)

Monitor Name: SyncMaster 2494HM/2494HS/2494HSI(Analog)

Monitor Model: SyncMaster

Monitor Id: SAM04D3

Native Mode: 1920 x 1080(p) (59.934Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 10.1

Feature Levels: 10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: 10/10/2012 02:22:32, 12604416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4252-11CF-E67D-0731B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0112

SubSys ID: 0x110D1565

Revision ID: 0x0009

Driver Strong Name: oem3.inf:5f63e534c037a893:iSNBD0:9.17.10.2867:pci\ven_8086&dev_0112

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

...

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Wed, 12 Dec 2012 06:11:28 GMT

It appears the plugging in the HDMI causes dwm.exe to crash (immediately, don't even need to start media center now). I captured a crash dump and analyzed it and the stack trace shows that the display type change is detected and a call is made to VerifyGraphicsCapabilities which fails, hard. See below:

Child-SP RetAddr Call Site

00000071`db2cf7b8 000007fa`1b130df6 ntdll!NtTerminateProcess+0xa

00000071`db2cf7c0 000007fa`1872280e ntdll!RtlExitUserProcess+0xb6

00000071`db2cf800 000007f6`1c6367de kernel32!FatalExit+0xa

00000071`db2cf830 000007f6`1c63aad9 dwm!CDwmAppHost::Exit+0x2e

00000071`db2cf860 000007f6`1c6373d2 dwm!CDwmAppHost::FatalError+0x31

00000071`db2cf890 000007f6`1c632cc6 dwm!CDwmAppHost::VerifyGraphicsCapabilities+0x75

00000071`db2cf8c0 000007f6`1c632b98 dwm!CRedirectionState::GetGraphicsCapabilities+0x66

00000071`db2cf8f0 000007f6`1c6326ed dwm!CRedirectionState::ShouldEnableComposition+0x6c

00000071`db2cf990 000007f6`1c632863 dwm!CRedirectionState::HandlePolicyOrModeChange+0x49

00000071`db2cf9d0 000007f6`1c6327ed dwm!CRedirectionState::ProcessInput+0x2f

(Inline Function) --------`-------- dwm!CSessionPort::SwitchRedirectionState+0xc

00000071`db2cfa10 000007f6`1c632afa dwm!CDwmAppHost::ProcessModeChange+0x85

00000071`db2cfa50 000007f6`1c632a70 dwm!CDwmAppHost::OnDisplayChange+0x66

00000071`db2cfa90 000007f6`1c631294 dwm!CRedirectionState::ProcessCommand+0xd6

00000071`db2cfb20 000007f6`1c63115a dwm!CSessionPort::ProcessCommand+0xc0

(Inline Function) --------`-------- dwm!CPortBase::InternalProcessCommand+0x39

(Inline Function) --------`-------- dwm!CPortBase::RoutePacket+0x68

00000071`db2cfb70 000007f6`1c634389 dwm!CPortBase::PortThreadInternal+0x14a

00000071`db2cfbf0 000007fa`1872167e dwm!CPortBase::PortThread+0x9

00000071`db2cfc20 000007fa`1b133501 kernel32!BaseThreadInitThunk+0x1a

00000071`db2cfc50 00000000`00000000 ntdll!RtlUserThreadStart+0x1d

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

NICHOLAS_F_Intel — Wed, 12 Dec 2012 17:52:43 GMT

Thanks for the info Damian. You're currently using the 2867 driver which is not the latest - but you might have already tried our LATEST-latest regardless. Either way, I'll provide that here; Download Center

Additionally I checked your motherboard manufacturer's website and found this driver (2792) which is not the latest, but may be the best fit for your system. Try this one if the 2875 driver doesn't work; http://www.biostar-usa.com/upload/Driver//Chipset/Intel/VGA/T/IVYbridge/W7VISTA/8.15.10.2712/WinVista7_64.exe http://www.biostar-usa.com/upload/Driver//Chipset/Intel/VGA/T/IVYbridge/W7VISTA/8.15.10.2712/WinVista7_64.exe

Let me know how it goes!

-Nic

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Wed, 12 Dec 2012 21:29:35 GMT

The version on the motherboard website is for Windows 7/WDDM1.1 (hence 8.x version number) and fails to install (error message saying the system does not meet the minimum requirements). Trying the latest from Intel downloads now.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Wed, 12 Dec 2012 23:35:17 GMT

The latest from Intel downloads fails the same way.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

NICHOLAS_F_Intel — Fri, 14 Dec 2012 23:30:48 GMT

There is a Windows 8* driver for the chipset on your motherboard. Give that a try and see if it resolves the issue; http://www.biostar-usa.com/app/en-us/mb/introduction.php?S_ID=511# dl http://www.biostar-usa.com/app/en-us/mb/introduction.php?S_ID=511# dl

-Nic

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Sat, 15 Dec 2012 00:28:17 GMT

Didn't change anything. Exact same issue after installing that driver and rebooting.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

NICHOLAS_F_Intel — Mon, 17 Dec 2012 18:36:42 GMT

It could be that your motherboard manufacturer does not yet support Windows 8*. They may have to release a BIOS update specifically for supporting it. I would try contacting them to get their official statement on it.

-Nic

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Mon, 17 Dec 2012 20:43:36 GMT

I have this exact same issue when using a Core i3 and an asus p8h67-m evo.

Issue persists regardless of the driver I use. I can open media center on a DVI monitor but when i connect it via HDMI to a TV the screen just goes blank.

I have the latest motherboard firmware installed.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Tue, 18 Dec 2012 15:40:21 GMT

Same Issue with my HTPC based on Aus p8H67-m evo.

I am using a beamer with HDMI cable. As soon as full screen is activated, black screen. It makes the bling noise like changing some Hardware or plugin some graohic device.

Audio still is ok. I am using a Monitor as second display, this monitors goes also blck when changig to full screen on the HDMI beamer side. Full screen on the Monitor (DVI cable) works fine.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Sun, 23 Dec 2012 11:45:57 GMT

Don't know the exact differences between a P8H67-M and mine, which is a P8H67-I PRO but I also am experiencing the exact same problem.

My situation is as follows:

* TV: SONY KDL-40V5500 supporting 3 HDMI inputs, VGA (PC) and some old crap connections.

* AMP: SONY BDV-IZ1000W

* Mainboard: ASUS P8H67-I PRO (it has 3 video outputs: HDMI, DVI, VGA)

* Memory: 2 GB

* Video: Intel HD Graphics 2000 (Core i3-2120)

HDMI audio and video connects to TV through the amp (because the TV cannot pass signals newer than Dolby Digital 5.1). It is connected to HDMI1. The DVI and VGA connections are not used.

This system was built several months ago and Media Center has been working on Windows 7 Ultimate without even a glitch giving a great experience. All audio formats work well.

Now on to the Windows 8 horror.

I was very pleased to see that everything worked smoothly,until I installed Media Center.

Running Media Center in full screen does 2 things as far as I found out so far:

1. It messes up the inputs of the TV (at least the HDMI ones)

2. It sends Media Center output to the VGA output (which isn't connected).

If I connect a VGA cable between my mainboard and the TV and then switch to the VGA input on the TV, I see media center running perfectly in full screen on that input.

If I ALT+F4 out of Media Center the VGA connection gets killed again (most of the times), but returning to the HDMI input still shows nothing. Once I switch of the TV (and implicitely the amp) and switch it back on, my desktop is once again showed on the HDMI input. Sometimes it is enough to switch to another HDMI input which has nothing connected and *then* switch back to HDMI1.

I have been mixing and matching with several driver versions but am currently "stuck" at Microsoft's latest WDDM drivers provided by Windows Update.

Before someone starts suggesting it: switching to VGA is not an option, because I lose all audio and HDMI appears to be a lot crispier.

Hope this helps investigating the problem further.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Sun, 23 Dec 2012 23:50:33 GMT

I, too, do not get a video signal when using HDMI out to my TV. I've experience this issue with 2 different motherboards. As a side note, I have always been able to get a video signal when using the VGA adapter.

My current setup is:

TV: Panasonic TH-50PZ750U

Processor: Intel 2nd Gen Core-i5 2500K

Graphics: Intel HD 3000 integrated graphics

Motherboard: Asus P8Z77-M Pro

OS: Windows 8 Pro

My previous configuration was identical, with the exception of the motherboard, which was a Biostar TH67+ ver.6.3 motherboard running Windows 7 Ultimate (64 bit). HDMI out work without issue on Windows 7. I only started experiencing the problem after upgrading to Windows 8.

When I initially upgrade my PC from Windows 7 to Windows 8, and after I switched motherboards, I was briefly able to get a signal on my TV (not sure what the video driver version was), but an auto update change the driver & the issue returned. After trying many different version, I decided to do a clean install of Windows 8, but that didn't help.

So far I've tried the following Intel GMA Driver Versions:

9.17.10.2768

9.17.10.2828 (this came from the Asus P8Z77-M Pro download site)

9.17.10.2867

9.17.10.2875

9.17.10.2897

Currently, though, I'm using v9.17.10.2768, because with this version I was at least able to get a video signal when using HDMI with an Acer S232HL (analog) display. It's worth mentioning that although I was able to get a video signal using the Acer display, it wasn't 100%. By that I mean there were a few strange behaviors, such as:

- Upon rebooting or cold boot, the display does not receive a video signal immediately; it cycles through all of the input interfaces (VGA, DVI, etc.) a couple of times because there is no video signal.

- After cycling through all of the display interface multiple times, the display eventually receives a video signal on the HDMI port & it display an image.

- At this point, Windows 8 has booted and the first image to appear on the display is the Start Screen.

- Obviously, with this behavior it is nearly impossible to enter the BIOS screen because the display receives the video signal too late.

My DxDiag can be found http://dl.dropbox.com/u/17091240/DxDiag.txt here. Unfortunately, I create the file will remoted into my HTPC.

Any advise would be much appreciated.

Updated DxDiag can be found http://dl.dropbox.com/u/17091240/DxDiag%20v2897.txt here. This is after I install v9.17.10.2897 again, because v9.17.10.2768 wasn't working properly after restart; the Acer display would work for a few seconds and then a "No signal" message would display. I re-installed v9.17.10.2897 remotely (although I could still see the Acer display); when the installation complete, even before restarting, the Acer display started working. At this point I re-ran DxDiag. However as soon as I rebooted, after displaying the Windows 8 logo for a few seconds (after POST, but before the Start screen), the "No Signal" message was display. Back to square one...

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Mon, 14 Jan 2013 03:11:27 GMT

I have the same problem, not just in Media Center but in any application that does fullscreen rendering like games. If I use HDMI and run Media Center fullscreen my TV screen goes black with no signal. To recover I have to unplug the HDMI cable from the TV and either connect to another monitor using DVI or VGA or remote in using VNC. From there I can put the app in windowed mode by hitting Alt+Enter and then reconnect the HDMI cable.

Windows 8 64-bit UEFI

Asus P8H67-M EVO Motherboard with BIOS ver. 3602 (latest at this time)

Intel Core i3-3220T with graphics driver 9.17.10.2932.

Previously I was running Win7 64-bit UEFI and it was fine. But, I was running an Intel Core i3-2100 instead if that matters.

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Wed, 23 Jan 2013 13:30:41 GMT

I have the same problem. Screen goes blank when media center is launched with HDMI.

Windows 8 32-bit

Asus P8H67-i Deluxe Motherboard with latest BIOS at this time

Maybe it s an Asus motheboard pb ???

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

NICHOLAS_F_Intel — Wed, 23 Jan 2013 19:35:38 GMT

Sorry for the delay on getting back to this thread, we're working on a number of black-screen issues currently. I would like to gather some more information from everyone in this thread though, so we can verify all the proper troubleshooting has been done on our end.

For starters, I would like everyone to download both the latest version of the VGA driver provided by your OEM/motherboard manufacturer. If that doesn't work, then try our latest provided driver for your system (.2932). Let me know if either of those worked or not.

@Damian: What did your OEM say about Win8 support? Also, what display were you using?

@darth_duane: What display are you using? Are you using an AV/R? Can you check with a different HDMI cable on the same display? Also, please provide a copy of your dxdiag (Start -> Run -> dxdiag -> Save All Information) Copy & paste here please, and provide the make/model of your motherboard OR OEM system make/model name.

@A.N: Please provide the same info I've asked of darth_duane.

@Loki: Please provide a copy of your dxdiag (see above). Also, can you test your display with a different HDMI cable?

@Shane: Are you using an AV/R? Can you test with a different HDMI cable?

@Jaime: Please provide the same info I've asked of darth_duane.

@jack: Please provide the same info I've asked of darth_duane.

So far I've identified that Damian Edwards and jack have systems that do not have win8 support. This may potentially be responsible for your black screen.

Thanks for your patience, sorry for the wait!

-Nic

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Thu, 24 Jan 2013 04:20:05 GMT

The monitor I'm using is a Samsung TV connected directly using an HDMI cable. Don't believe the issue is the cable or the TV because I've tested with my laptop that has a Core i5-2467M (.2932 driver from Intel site) running Win8 64-bit and it's fine.

My motherboard OEM (Asus) doesn't have a Video driver for the board yet. It seems like they will support Win8 because they have a few beta drivers for other components (just not the graphics). It certainly seems that it could be a problem on their end so I'll get in touch with them about the issue.

https://dl.dropbox.com/u/1876921/DxDiag.txt DxDiag

Re: Screen goes blank when starting windows 8 media center using Intel HD 3000 graphics only on HDMI

idata — Thu, 24 Jan 2013 13:33:37 GMT

Hi all,

I'm having this exact same issue. My PC is an Asus P8H67-M EVO (BIOS ver. 3602) with Intel Core i3-2100 (graphics driver 9.17.10.2932 for 64bit OS) which is connected with a HDMI cable to a Samsung LED-TV (series 8).

Two days ago I upgraded to windows 8 64bit and after I entered Media Center the tv screen went black trying to find the right resolution after which the tv said there was no signal. After moving the mouse I could hear only the lagging sounds of the Media Center.

After few hours of google search I booted in safe mode, which allowed me to enter and navigate in MC (because MC was windowed) and I tried different display configurations (resolutions) in MC. The most part of the resolutions resulted (in full screen) in no signal and the rest, including 1080p resulted in serious overscan or distortion with pale colors. Somehow I managed to find a configuration in MC where the image isn't much distorted by selecting as a display type a monitor with 1900x1200 resolution. With this configuration the image is almost scaled right.

However there is always an annoying black gap (because the change in resolution) when I enter in MC.

I also noticed that uninstalling the Intel driver resulted in a smooth start of MC. There was no change of resolution (and black gap) but however the image was a pixelated and lagging.

I hope this will help resolving the problem soon.