topic Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit) in Graphics

Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Thu, 08 Dec 2016 04:51:33 GMT

Hi,

when i install one of the newer Drivers (Beta Build 4534 (comes through Windows Update) or the current stable 4542. (Btw, why is it blocked to Copy Driver Information from the https://downloadcenter.intel.com/de/product/88345/Intel-HD-Graphics-530 Driver Site ???)

When one of both Drivers are installed, Paint Shop Pro X wont start and is hanging at the PSP Logo.

When i uninstall the Driver, PSP works again. ive tried the lastest one too, doesnt work.

With Driver 4501 there seem no Problems. At least i did not notice any (so far).

I use Windows 8.1 64bit with 32GB, but PSP X is 32bit Application. (this Version is more than outdated (2006), but it worked already and this is obviously Driver related and not an Windows issue)

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Fri, 09 Dec 2016 09:17:06 GMT

2 Days later and nothing. Great.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Thu, 12 Jan 2017 22:52:31 GMT

New Driver and still no Fix. Great.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Tue, 17 Jan 2017 02:27:19 GMT

Copied ig9icd32.dll from Build 4501 to the PSP Installationpath and guess what, Programm is working again.... so its a Driver Issue. Uninstaller still freezes.

Thank you very much for this remarkable "Support". Im more then convinced that my next System will have a Intel Product. It feels safe and Intel Support will provide tireless Support, even in their face of sweat!

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Wed, 25 Jan 2017 16:01:57 GMT

I apologize for the late reply. I would like to replicate this issue. Please fill out the following form.

/thread/77761 https://communities.intel.com/thread/77761

You can copy the form using MS Word and attach it to this thread.

In order to attach files, make sure you select the "Advanced Editor" option in the top right of your reply window. You will then be presented with an attach file dialogue at the bottom of the reply.

Allan.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Fri, 27 Jan 2017 05:13:39 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Thread...

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Custom

6700k

Gigabyte Z170X Gaming 3

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

iGPU only.

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

Asus Vx279Q (via HDMI)

Samsung SyncMaster 741 (Analog, usually disabled, "Desktop only on Screen 2")

How much memory [RAM] in the system (see note2 below).

Enough free. 32GB (2x 16GB DDR4 2400@XMP, HyperX Savage)

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Hardware Stepping (see note1 below).

Bild1.jpg

Software (SW)

<td style="border-right: solid Black 1.0pt...

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Fri, 27 Jan 2017 14:13:08 GMT

Thank you for the report. I appreciate it.

I have forwarded this information to the appropriate team. I will update this thread as soon as I get news about this matter.

Allan.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Fri, 27 Jan 2017 20:42:33 GMT

I was trying to replicate this matter and I have downloaded from the official Corel website the version PaintShop Pro X9.

I was running Intel® HD graphics 520 and Intel® HD graphics 540 with driver version 4552 and the program did not have any launch issues.

I did noticed you are currently running Corel Paint Shop Pro X (v10.10) that I was not able to download.

Do you have a trial version of it?

Where can I get v10.10?

Thanks

Allan.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Fri, 27 Jan 2017 23:17:49 GMT

Unfortunately no Trial avaible. i would ask Corel Support for this. I use the Free Version they provided a long time ago. (I hardly use it anyway, but im more or less "used" to it and it was working until the last Drivers)

It seems to be related with the OpenGL Driver DLL. (ig9icd32.dll)

Its just an weired issue. Im wondering if there are other Programs that experience the same or similiar "Issue".

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Mon, 30 Jan 2017 15:47:07 GMT

I do not have reports of same issues with the Dll file.

I had version 9 working properly. if you get the chance to speak with Corel and they offer any update, please share it.

Allan.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

MP_1 — Mon, 30 Jan 2017 17:09:54 GMT

Of course will do your Job. I dont care anymore. Ordered a Graphicscard and i consider upgrading to a "Gamechangeing" CPU soon... R.....

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

AWent — Thu, 24 Aug 2017 11:30:41 GMT

Hi. I would like to re-open this question ( ). I have a new computer with the Intel HD 620 driver integrated with the CPU. I have experienced exactly the same problems as indicated above with my trusty legal copy of Paintshop Pro X2 (Version 12). Although not officially supported in WIn10, I have been running it on a WIn10 machine with Nvidia drivers for the last two years very successfully.. I have been in touch with Corel, and they recommend updating, which I am not inclined to do because their recent editions are poorer and slower than the one I use. I would dearly love to know if this could be supported in a new driver update.

Many thanks

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Thu, 24 Aug 2017 12:30:56 GMT

Hi alexwent,

Thank you for reporting this issue, let me help you trying to replicate and do some testing with the Intel® graphics drivers and Corel Paint Shop Pro.

Please fill out the following form.

/thread/77761 https://communities.intel.com/thread/77761

Regards,

Allan J.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

AWent — Thu, 24 Aug 2017 20:32:20 GMT

ategory

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

I have been using Paint Shop Pro X2 (version 12.0) for many years, across multiple platforms including WIn7 and Win10, without any issues. Recently I installed it on an ASUS UX410UA Zenbook, but cannot get past the Splash Screen unless I disable the native Intel 620 driver, Using MS Basic Adapter it works fine

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

ASUS UX410UA

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No other graphics system. I can switch to MS Basic Display Adapter

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP and EFP but irrelevant in this case. MS Basic Display Adapter does not output to EFP, and anyway I prefer Intel 620 for other reasons.

How much memory [RAM] in the system (see note2 below).

8GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Hardware Stepping (see note1 below).

<td style="border: 0px solid black; padding: 0 5.4pt 0 5.4pt; border-rig...

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

AWent — Thu, 24 Aug 2017 20:36:58 GMT

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Fri, 25 Aug 2017 13:01:18 GMT

Hi alexwent,

Thank you for the information, I was checking your post and I do not see the graphics report, please run the graphics report with the latest graphics driver installed.

See the link below for graphics driver version 4678

https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

Regards,

Allan J.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

AWent — Fri, 25 Aug 2017 13:33:13 GMT

Hi Allan

I have tried to install the latest driver (even having uninstalled the old one), but I get this (see screenshot below)

Also, I am not sure what you mean by a graphics report.

Thanks

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Fri, 25 Aug 2017 14:30:35 GMT

Hi alexwent,

Thanks for the update. There is a way to install the graphics drivers manually, this is because it seems to be that your computer manufacturer has locked the installation of generic graphics drivers.

Check this link for instructions

https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Additionally, the following link provides instructions for the graphics report

https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Thanks

Allan J.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

AWent — Fri, 25 Aug 2017 16:32:29 GMT

Hi Allan

4678 installed and Graphics freport follows

Intel(R) HD Graphics 620

Report Date: Friday, August 25, 2017

Report Time [hh:mm:ss]: 6:28:27 PM

Driver Version: 21.20.16.4678

Operating System: Windows* 10 Pro (10.0.15063)

Physical Memory: 8072 MB

Vendor ID: 8086

Device ID: 5916

Device Revision: 02

Graphics Output Protocol (GOP) Version: 9.0.1048

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

Processor Speed: 2712 MHz

Processor Graphics in Use: Intel(R) HD Graphics 620

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.1

Vulkan* Version: 1.0.31

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 12.2 inches

Vertical Size: 6.69 inches

Supported Modes

1920 x 1080 (60p Hz)

1920 x 1080 (40p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 0D AE D2 14 00 00 00 00

14 1A 01 04 95 1F 11 78 02 EE 95 A3 54 4C 99 26

0F 4F 53 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 B4 3B 80 4A 71 38 34 40 50 3C

68 00 35 AD 10 00 00 18 CC 27 80 4A 71 38 34 40

50 3C 68 00 35 AD 10 00 00 18 00 00 00 FE 00 43

4D 4E 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 4E 31 34 30 48 43 45 2D 45 4E 31 20 20 00 19

* Digital Television *

Display Type: Digital

Serial Number:

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 20.87 inches

Vertical Size: 11.81 inches

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1400 x 1050 (60p Hz)

1440 x 900 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (60i Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 28 5A CC 04 03 00

04 18 01 03 80 35 1E 78 EA 62 75 A3 55 4F A0 27

12 50 54 21 08 00 71 40 81 C0 81 00 81 80 95 00

90 40 A9 C0 B3 00 02 3A 80 18 71 38 2D 40 58 2C

45 00 12 2C 21 00 00 1E 00 00 00 FD 00 38 3D 1E

53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 32

34 4D 50 37 36 0A 20 20 20 20 20 20 00 00 00 FF

00 0A 20 20 20 20 20 20 20 20 20 20 20 20 01 6C

02 03 1D F1 4A 90 04 03 01 14 12 05 1F 10 13 23

09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80

18 71 38 2D 40 58 2C 45 00 12 2C 21 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 12 2C 21 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 12 2C 21

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 12

2C 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 2E

* Other names and brands are the property of their respective owners.

Re: Corel Paint Shop Pro X wont start due to new Intel HD 530 Driver (Win 8.1 64bit)

idata — Mon, 28 Aug 2017 13:01:32 GMT

Hi alexwent,

Thank you for the report.

After testing the same graphics controller model and the latest graphics drivers version 4678, I was able to replicate this matter.

I understand this version of Corel Paint Shop Pro has not been validated for Windows® 10, in fact, this is supported for Windows® Vista and Windows® XP.

I will need to check further to confirm possible operating system compatibility issue. I will come back as soon as I get news about it.

Regards,

Allan J.