topic Re: Graphic driver update problem help in Graphics

Graphic driver update problem help

idata — Thu, 08 Dec 2016 21:49:15 GMT

Recently I've been experiencing flickering issues with my laptop screen, and occasionally I get an error message/crash report saying this:

'Display driver stopped responding and has recovered

Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.'

For that reason, I decided to update my graphics driver, which I haven't updated since I got my laptop almost 3 years ago. I installed and ran the Intel Driver Update Utility 2.6, but then I got the following:

'A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.'

I have an ASUS laptop and use a Windows 8.1 64bit. How should I proceed? Thanks.

Re: Graphic driver update problem help

idata — Mon, 12 Dec 2016 17:24:04 GMT

Hello karadak,

I would like to get some information from your system, this will help me to guide you in the process of getting a resolution for this matter.

There is a tool from Intel that can easily gather the data required, then you can simply add it in your answer.

How can you get that tool and report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

Also, here you can find an article about the error message you received: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html Error Message: Computer Manufacturer Graphics Driver Detected

Hope I can hear from you.

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Tue, 20 Dec 2016 01:06:58 GMT

Hello Esteban C,

Thank you for your reply. I scanned my system as you suggested. I'm not sure how to attach the saved file from the scan, so I took a screen shot of the results:

How should I proceed?

Thanks again.

Re: Graphic driver update problem help

idata — Mon, 26 Dec 2016 15:49:18 GMT

Can someone help please? Thanks.

Re: Graphic driver update problem help

idata — Tue, 27 Dec 2016 22:30:52 GMT

Hello karadak,

Thank you for the information provided.

Please try the 4425 drivers: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499

In case you have issues installing it, please follow these instructions:

1. Access the device manager and look for display adapters

2. Right click and uninstall the driver, make sure to select "Delete the driver software for this device"

3. Download the driver

4. Open this link: for Windows 10/8: http://intel.ly/1PdmvLd http://intel.ly/1PdmvLd or Windows 7*: http://intel.ly/25JPVYX http://intel.ly/25JPVYX

5. Disconnect the system from the internet and proceed with steps in the guide above (step# 4)

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Sun, 08 Jan 2017 23:56:37 GMT

I have successfully installed the 4425 driver that you recommended. I experienced no problems, except for the flickering issues that I have reported - they still persist. What I've noticed is that the flickering occurs only when I the screen is darker (like for example, a darker desktop background, during darker images, darker segments in videos...).

What do you recommend I do next? Thanks.

Re: Graphic driver update problem help

idata — Tue, 10 Jan 2017 18:47:42 GMT

Hello karadak ,

Thanks for the answer!

About flickering issues, here is what you can try.

1. Make sure your dGPU is up to date (NVIDIA GPU)

2. Here you can find the drivers: http://bit.ly/2j1F117 http://bit.ly/2j1F117

3. If you open the task manager, do you see flickering?

4. If possible, test the behavior with an external monitor only (with the laptop's monitor disabled*)

Check*: you can disable the built-in monitor by pressing the Windows Key + P you will get the "Project" options, then select "Second screen only"

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Mon, 16 Jan 2017 21:52:14 GMT

Hello karadak,

While checking this thread I wondered, do you still require support for the issue?

Please let me know.

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Tue, 17 Jan 2017 22:25:40 GMT

Hi Esteban C,

My apologies for the delayed reply, I was busy the past few days and unable to respond.

1. My NVIDIA driver is up to date.

2. No, there is no flickering when I open the task manager. As I've mentioned before, the flickering occurs on darker backgrounds. The past week or so I've switched to a lighter wallpaper, and the flickering has been very rare. But I'm afraid this doesn't solve the problem.

3. Unfortunately, I don't have a second monitor at disposal in order to test this issue like that.

Thanks.

Re: Graphic driver update problem help

idata — Wed, 18 Jan 2017 18:45:57 GMT

Hello karadak,

Thank you for the answer!

Related to the second monitor, do you happen to have a TV that you can connect to the system? This troubleshooting step is to find out if the flickering is reproduced with the external display only (TV or monitor) to find out if it is the laptops screen that is faulty or not.

Another thing that you can try is to disable each of the graphics adapters (Intel and NVIDIA) and test the behavior of the system, this would be to check if one of the adapters is triggering the issue.

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Wed, 25 Jan 2017 15:51:51 GMT

Hello karadak,

I would like to do check if you were able to see my last answer and proceed accordingly.

Regards,

Esteban C

Re: Graphic driver update problem help

idata — Mon, 30 Jan 2017 15:41:13 GMT

Hello Esteban C,

Again, my apologies for the delayed response, I was very busy!

It seems that the flickering has stopped, and I do not have any issues at the moment. I am not 100% that the problem is resolved and I wouldn't be surprised if it arises again. However, for the time being I think we can consider it fixed.

Thank you very much for your help!

Re: Graphic driver update problem help

idata — Mon, 30 Jan 2017 18:51:26 GMT

Hello karadak,

Thank you for the answer!

No worries about the response time

It is good to hear the problem hasn't been present in your system, feel free to reach us in case you get it again so we can further assist you.

Regards,

Esteban C