topic Re: Backlight not turning off doing powersaving in Graphics

Backlight not turning off doing powersaving

HLars1 — Thu, 12 Sep 2013 08:11:26 GMT

I just bought a MSI Z87I and a Intel 4770K CPU with 4600 HD Graphic chip

I have a Apple LED Cinema screen connected to the board using the Display Port.

My problem is that when the screen turns off after 5 min, it goes black, but the backlight is still on. On my old computer an Intel DH67CF with a Intel Sandy bridge T Model cpu (cant exactly remember the same) with 2000 HD graphic its working just fine on Windows 7.

What I have tried on my new computer is the following

Tried different driver from Intel webside and manufactur webside - Same issue when powersaving

Tried to install both Windows 7 and Windows 8 - Same issue.

Tried to connect my LG TV using the HDMI cable - same issue on this screen, so its not related to my Apple monitor

I think the issue is related to Intel graphic driver.

Do others have the same issue and maybe a solution for it ?

/Henrik

Re: Backlight not turning off doing powersaving

DArce — Fri, 13 Sep 2013 17:38:42 GMT

Please post the dxdiag report from your system while using the latest video driver available in our web site:

For x32 bit operating systems:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105

For x64 platforms:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106

Re: Backlight not turning off doing powersaving

HLars1 — Sun, 15 Sep 2013 17:39:43 GMT

I installed the 64 bit windows 8 driver from your link - same issue.

So here you have my 64 bit DXdiag report, hopefully it can help you determine the issue.

------------------

System Information

------------------

Time of this report: 9/15/2013, 19:36:05

Machine name: WORKSTATION

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: Danish (Regional Setting: Danish)

System Manufacturer: MSI

System Model: MS-7851

BIOS: V1.2

Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

Memory: 8192MB RAM

Available OS Memory: 8068MB RAM

Page File: 2144MB used, 10530MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78511462&REV_06

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 2560 x 1440 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LED Cinema

Monitor Id: APP9226

Native Mode: 2560 x 1440(p) (59.951Hz)

Output Type: Displayport External

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3257 (English)

Driver Version: 9.18.10.3257

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread

Driver Attributes: Final Retail

Driver Date/Size: 7/29/2013 21:28:52, 8653312 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-6B7B-5B58BBC2C435}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x78511462

Revision ID: 0x0006

Driver Strong Name: oem4.inf:5f63e534dd898f5e:iHSWD_w8:9.18.10.3257:pci\ven_8086&dev_0412

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/...

Re: Backlight not turning off doing powersaving

MDora2 — Mon, 16 Sep 2013 16:11:15 GMT

Hi,

My name is Max and i have an Asus Z87-A with a Core i5 4670k using the intel HD graphics 4600.

One of my two display is a Sony Playstation 3D display ( http://us.playstation.com/ps3/accessories/sony-playstation-3d-display-ps3/index.html PlayStation® 3D Display with SimulView™ Technology | PS3™ Accessories -PlayStation® ) connected via HDMI and i am having the same issue. I do have to mention that there's no specific drivers for this one since Sony never really bothered to develop a driver for it. So the driver shows as Generic PnP Monitor in device manager. If i go in the information center of the Intel HD Graphics Control Panel, the 3 Power management support options are showing as unsupported.

If anyone has a fix on how to correct this problem, it would be very appreciated. I find it a bit unpleasant to have to remember to shut down the screen when i'm not using the computer. Having the backlight turned on can't be good on the long run.

Also, as my paste below will show, my Benq GW2450 (DVI) with Benq drivers installed, which is an actual computer screen, doesn't support all of the power management options. However, this isn't really an issue since it's properly going to standby when sleeping.

Any help would be greatly appreciated!

Thanks

Intel(R) HD Graphics 4600

Report Date: 9/16/2013

Report Time[hh:mm:ss]: 11:10:38

Driver Version: 10.18.10.3262

Operating System: Microsoft Windows 8 Pro with Media Center(6.2.9200)

Default Language: French (Canada)

Installed DirectX* Version: 11.1

Supported DirectX* Version: 11.1

Shader Version: 5.0

OpenGL* Version: 4.2

Physical Memory: 16063 MB

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz

Processor Speed: 3406 MHz

Vendor ID: 8086

Device ID: 0412

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

Video BIOS: 2170.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

Active Digital Televisions: 1

* Digital Display *

Monitor Name: BenQ GW2450

Display Type: Digital

Connector Type: HDMI

Serial Number: BNQ78BF

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Display

Maximum Image Size:

Horizontal: 20.87 inches

Vertical: 11.81 inches

Monitor Supported Modes:

640 by 480 (60 Hz)

640 by 480 (75 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 576 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 870 (75 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 800 (60 Hz)

1600 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 09 D1 BF 78 45 54 00 00

07 17 01 03 80 35 1E 78 2E 6B 35 A4 55 55 9F 27

0C 50 54 A5 6B 80 61 C0 81 00 81 C0 81 40 81 80

A9 C0 B3 00 D1 C0 02 3A 80 18 71 38 2D 40 58 2C

45 00 13 2A 21 00 00 1E 00 00 00 FF 00 38 32 44

30 30 33 37 31 53 4C 30 0A 20 00 00 00 FD 00 32

4C 1E 53 11 00 0A 20 20 20 20 20 20 00 00 00 FC

00 42 65 6E 51 20 47 57 32 34 35 30 0A 20 00 CF

* Digital Television *

Monitor Name: Generic Monitor

Display Type: Digital

Connector Type: HDMI

Serial Number: SCE0301

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Television

Maximum Image Size:

Horizontal: 20.47 inches

Vertical: 11.81 inches

Monitor Supported Modes:

640 by 480 (60 Hz)

800 by 600 (60 Hz)

1024 by 768 (60 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 65 01 03 3A 5A 0F 00

21 15 01 03 80 34 1E 78 0A EE 95 A3 54 4C 99 26

0F 50 54 21 08 00 81 80 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 0A 26 21 00 00 1E 01 1D 00 72 51 D0 1E 20

6E 28 55 00 0A 26 21 00 00 1E 00 00 00 FD 00 3A

3E 1E 50 11 00 0A 20 20 20 20 20 20 00 00 00 FC

00 53 43 45 49 20 4D 4F 4E 49 54 4F 52 0A 01 14

02 03 3B F0 50 10 1F 05 14 04 13 03 02 12 11 07

06 16 15 20 01 23 09 07 05 83 01 00 00 7A 03 0C

00 10 00 00 21 E8 15 15 15 15 90 0C 28 10 38 10

48 10 58 10 E8 10 06 16 E2 00 6A 01 1D 80 18 71

1C 16 20 58 2C 25 00 0A 26 21 00 00 9E 01 1D 80

D0 72 1C 16 20 10 2C 25 80 0A 26 21 00 00 9E 02

3A 80 D0 72 38 2D 40 10 2C 45 80 0A 26 21 00 00

1E 00 00 00 00 00 00 00 00 00 00 00 00 00 00 8C

* Other names and brands are the property of their respective owners. *

Re: Backlight not turning off doing powersaving

DArce — Mon, 16 Sep 2013 19:17:09 GMT

Max_x2, could you please test using our latest generic driver and using the latest BIOS version 1405 from Asus*?

http://www.asus.com/Motherboards/Z87A/# support_Download_35 http://www.asus.com/Motherboards/Z87A/# support_Download_35

GZZ, could you please try removing the Intel(R) video drivers from the control panel and test again just to see what happens?

Re: Backlight not turning off doing powersaving

HLars1 — Mon, 16 Sep 2013 19:30:05 GMT

I just uninstalled the Intel(R) video driver, rebooted and then tried it and backlight is still on.

Should I redownload and reinstall the driver again?

Re: Backlight not turning off doing powersaving

MDora2 — Mon, 16 Sep 2013 19:31:01 GMT

Lol funny you should say that, i was just about to update the bios to 1405.

And what do you mean by "our latest generic driver"? Do you mean i should uninstall intel's hd graphics driver?

Thanks

Max

Re: Backlight not turning off doing powersaving

MDora2 — Mon, 16 Sep 2013 23:51:46 GMT

I'm now on Bios 1405. No change (as expected).

Please provide a new driver version that will take care of that issue, as it's reducing our display's lifespan.

Thanks,

Max

Re: Backlight not turning off doing powersaving

DArce — Tue, 17 Sep 2013 16:24:11 GMT

Max_x2, links to our latest generic driver was posted above when being offered to GZZ. Driver version 9.18.10.3257.

These URLs are:

For x32 bit operating systems:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105

For x64 platforms:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106

GZZ, so the issue still persists even with Microsoft's generic drivers too. In that case allow me to further investigate on this and see what else we may try.

Re: Backlight not turning off doing powersaving

HLars1 — Tue, 17 Sep 2013 21:22:19 GMT

I uninstall Intel driver, then windows says I'm using Microsoft Basic Display Adapter (Driver version 6.2.9200.16384) and my monitor is now Generic Non-PnP Monitor (Driver: 6.2.9200.16548) and the issue is still the same, no change at all.

So please advise me on what to try next?

Re: Backlight not turning off doing powersaving

DArce — Wed, 18 Sep 2013 16:31:11 GMT

Allow me to further investigate on a root cause for this and get back to you with an answer.

Re: Backlight not turning off doing powersaving

MDora2 — Wed, 18 Sep 2013 21:19:34 GMT

Hi Diego,

I've tried the generic driver you suggested, and there's still no change. I'll be waiting for further instructions.

Thanks,

Max

Re: Backlight not turning off doing powersaving

HLars1 — Sun, 22 Sep 2013 06:01:52 GMT

Something I also notice is that after the computer has been in sleep mode overnight and comes back, then my monitor wont sleep at all.

I have downloaded Nircmd - http://www.nirsoft.net/utils/nircmd.html http://www.nirsoft.net/utils/nircmd.html - and it has a command called "nircmd.exe monitor off" which does exactly the same as when windows turn off my monitor. But when running this command after a night in windows sleepmode the screen goes black for like 1 second before turning on again, so my monitor wont even sleep. The only way to fix this issue is to reboot my computer, then it will sleep again.

Offcourse this has nothing to do with backlight is still on, no matter what.

Re: Backlight not turning off doing powersaving

HLars1 — Sun, 22 Sep 2013 18:40:49 GMT

I came a bit closer to a 'solution' as its not a real solution, but hopefully something usefull for the intel people to locate the driver error.

So what I did was to skip Windows 8 and try install Windows 7 64 bit. Just after install and without installing any driver/updates I tried my nircmd64 script mention in the above post. Backlight now turn off, so far so good. I then install the newest driver (ver 3257) and rebooted. I then tried again and this time backlight didnt turn off, as this was the >only< driver I installed, I am pretty sure the error is inside this driver. So I uninstalled intel driver again and rebooted and using windows 7 default driver backlight is turning off. So you might ask what driver does windows 7 use as default and this is what I got from the Device manager

Display Adapter

Name: Standard VGA Graphics Adapter

Driver Date: 21-06-2006

Driver Version: 6.1.7600.16385

Monitor

Name: Generic PnP Monitor

Driver Date: 21-06-2006

Driver Version 6.1.7600.16385

I hope this is useful in finding a solution to the problem.

Re: Backlight not turning off doing powersaving

DArce — Mon, 23 Sep 2013 17:00:36 GMT

Max_x2 and GZZ, could you please tested with the latest generic beta drivers for Win8.1?

This driver will work on Windows 7/8 as well, (3282). You can get it from the following links:

32-bit: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23195 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23195

64-bit: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23194 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23194

Re: Backlight not turning off doing powersaving

DIvan11 — Mon, 23 Sep 2013 18:14:13 GMT

Hi, i have same problem to.

Motherboard MSI B85M-E33.

Intel Core i5-4670.

Monitor AOC i2269Vwm.

Win7x64.

Just installed the beta driver. The monitor goes into sleep mode and turns off the backlight.

Re: Backlight not turning off doing powersaving

MDora2 — Mon, 23 Sep 2013 23:46:49 GMT

Hey Diego ,

BOOM! Problem solved. My Sony now goes into sleep, great work!

So i'm guessing the update will roll out soon. I'm very, very pleased to see such a quick problem resolution from Intel. Thanks a lot

Max

Re: Backlight not turning off doing powersaving

DArce — Tue, 24 Sep 2013 16:30:22 GMT

Max and Arboo, Thank you for your feedback on this matter, I'm forwarding this to the developers to make sure this is included in the next official release.

Thank you.

Re: Backlight not turning off doing powersaving

HLars1 — Sat, 28 Sep 2013 09:21:31 GMT

Sorry for the delay, as my account was locked out.

I can also confirm that the beta driver is working just like it should with the backlight turning off. Also no issue with monitor sleep after computer has been suspended (sleep mode).

Thank for the support.

Re: Backlight not turning off doing powersaving

DArce — Mon, 30 Sep 2013 17:43:41 GMT

You are welcome GZZ and thanks for your feedback too. I have submitted all your information so this can be fixed in a future official release.