topic Re: Dell XPS 9360 buzzing sound from graphics card (?) in Graphics

Dell XPS 9360 buzzing sound from graphics card (?)

idata — Thu, 27 Apr 2017 09:03:23 GMT

I have a new Dell XPS 9360, and there is a buzzing sound every time there graphics change on the screen.

I noticed from previous forum posts that this was present on the 9350 model, and was something to do with the drivers for intel graphics card - the Intel (R) HD Graphics 620. Previous post here

Is there an update for this driver?

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Thu, 27 Apr 2017 16:51:42 GMT

Hello tomh4530,

I understand there is a buzzing sound come from graphics card every time there is a graphics change on the screen.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Let me know if there was or not any type of hardware or software change before the issue started happening.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Sat, 29 Apr 2017 19:08:21 GMT

Operating System:Microsoft Windows 10 Home(10.0.14393 Build 14393)Physical Memory (Installed):8 GBProcessor:Intel(R) Core(TM) i5-7200U CPU @ 2.50GHzSystem Type:x64-based PCTotal Installed Updates:19 Updates - See Detailed View for more informationDisplay Adapter(s):Intel(R) HD Graphics 62021.20.16.4627System Manufacturer:Dell Inc.System Model:05JK94Network Adapter(s):Bluetooth Device (Personal Area Network)10.0.14393.321Killer Wireless-n/a/ac 1535 Wireless Network Adapter12.0.0.296Disk(s):NVMe THNSN5256GPUK NV185.73 GB (available)10.0.14393.0

The PC had done some updates, I noticed the change in noise after these. It is a faint buzzing, always present but gets louder when I scroll on the trackpad.

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Sat, 29 Apr 2017 19:13:10 GMT

I don't see where to attach files, I have copied and pasted the information into a post.

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Mon, 01 May 2017 16:18:39 GMT

Hello tomh4530,

Thanks for the information you sent to me.

I would like you to try updating some of the computer drivers in a specific order.

Please install this driver first, and then restart the computer http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=FY41X http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=FY41X

Install this other driver, and then restart the computer one more time http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H71HM http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H71HM

Please also try installing different version of the graphics driver. You can download it from this link https://downloadmirror.intel.com/26563/eng/win64_154514.4590.zip https://downloadmirror.intel.com/26563/eng/win64_154514.4590.zip

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Let me know if issue persists or not.

Regards,

Fred

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Mon, 08 May 2017 17:41:14 GMT

Hello tomh4530,

I was wondering if you still need assistance regarding the buzzing sound that was coming from the graphics card. If you still need assistance just let me know.

Regards,

Fred

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Sun, 28 May 2017 19:36:48 GMT

Hi Fred

I've followed these procedures, and the bussing is still there. Plus, the PC wants to re-update all the drivers to newer versions.

Any other ideas?

Thanks

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Mon, 29 May 2017 23:31:13 GMT

Hello tomh4530,

I would like you to try running the following utility which will check if the issue is the processor itself or not https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Let me know if the test passes or not.

Regards,

Fred

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Tue, 30 May 2017 07:49:05 GMT

the link is not working..

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Tue, 30 May 2017 15:45:31 GMT

Hello tomh4530,

Please try this other link https://downloadmirror.intel.com/19792/eng/IPDT_Installer_4.0.0.29.exe https://downloadmirror.intel.com/19792/eng/IPDT_Installer_4.0.0.29.exe

Let me know if the test passes or not.

Fred D.

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Tue, 30 May 2017 16:04:54 GMT

Thanks Fred. The test passed.

Re: Dell XPS 9360 buzzing sound from graphics card (?)

idata — Tue, 30 May 2017 23:51:10 GMT

Hello tomh4530,

Thanks for letting me know the outcome of the test. It looks like the CPU and GPU are working fine.

The best option would be contacting Dell* so they can provide more advanced troubleshooting steps for this issue. Dell* should be able to let you know if this is or not hardware problem. this link will give you their contact information http://www.dell.com/support/incidents-online/us/en/19/contactus/Dynamic http://www.dell.com/support/incidents-online/us/en/19/contactus/Dynamic

Regards,

Fred D.