topic DQ77KB, Event ID 4101, 9010, 9013 in Graphics

DQ77KB, Event ID 4101, 9010, 9013

XYYYY — Thu, 20 Feb 2014 21:16:43 GMT

Sometimes I get following event alert:

ID 4101

Display driver igfx stopped responding and has successfully recovered.

ID 9010

A request to disable the Desktop Window Manager was made by process (4).

ID 9013

The Desktop Window Manager was unable to start because composition was disabled by a running application.

OS: Win7x64 w. SP1

BIOS v0053

Graphic Driver: 10.18.10.3345

I hope the attchment will help the developer to fix the bug.

Thanks.

Re: DQ77KB, Event ID 4101, 9010, 9013

Kevin_M_Intel — Fri, 21 Feb 2014 15:53:07 GMT

Hello TheUndertaker,

I am sorry to hear you are having problems but let me help you.

Thanks for the information. I see you have updated the bios and the graphics driver but. Based on that, there are a few steps I want you to try such as testing a different driver version (previous) or if this issue happens when using a different Operating System.

Besides this, can you please let me know if there is any specific path to replicate the problem?

Re: DQ77KB, Event ID 4101, 9010, 9013

XYYYY — Sat, 22 Feb 2014 12:44:31 GMT

Hello Kevin,

Previous graphics driver cause also the issue.

When Monitor switching from power safer mode to active mode cause the issue.

Monitor type: HP LP2275w

Current BIOS Video Settings:

Integrated Graphics Device

IGD Minimum Memory <1 GB>

Primary Video Adaptor

IGD Primary Video Port

IGD Secondary Port

No Video Detected Error Beeps

Intel Graphics Performance Analyzers

All-in-One Chassis

IGD Flat Panel

Screen Brightness

Re: DQ77KB, Event ID 4101, 9010, 9013

Kevin_M_Intel — Tue, 25 Feb 2014 18:19:51 GMT

Thanks for the information. We have released a newer driver. Please download it and install it at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

If issue persists, please post your graphics report and dxdiag report here.

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.