topic Stretch the display on a TV in Graphics

Stretch the display on a TV

NAmdu — Fri, 28 Apr 2017 12:11:16 GMT

Hi,

I'm using a small computer attached to my TV via HDMI. When I first adjusted the resolution using the Intel(R) graphics control panel (couple of months ago), I remember having the possibility of stretching the display so it won't be cropped by my TV. It was in the display general settings section, next to the preview image. Lately, my settings has been reset, and it seems that this stretch function is not there any more. It is kind of annoying as I have some margins cropped now. Maybe someone can assist me in re-finding the stretch button? Thanks!

Re: Stretch the display on a TV

idata — Fri, 28 Apr 2017 19:21:53 GMT

Hello Amdu,

I understand you are connecting your computer to the TV, but picture is not fitting the TV screen.

Let me apologize for any inconvenience this issue maybe causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Let me also know the model number of the TV.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

Re: Stretch the display on a TV

NAmdu — Mon, 01 May 2017 13:47:52 GMT

Hi,

I'm attaching the Info file.

I have a Sansui TV (Model: LCT32SD).

I'm sure it's not related to the TV. I remember having the ability to stretch the display using Intel Graphics control panel, but for some reason, this button disappeared.

Thanks,

Nadav

Re: Stretch the display on a TV

idata — Mon, 01 May 2017 16:03:19 GMT

Hello Amdu,

Thanks for the information you sent to me.

I would like you to try updating the graphics driver. Please download this driver https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip

Please install the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Let me know if issue persists or not.

Regards,

Fred

Re: Stretch the display on a TV

NAmdu — Fri, 05 May 2017 08:52:46 GMT

Hi,

When I've tried to reinstall Intel(R) HD Graphics, I got a message that the driver is up do date.

In the file that I downloaded from your previous message, the drivers were to versions 5300, 5500,5600, 6000, p5700 and Iris versions. I'm not sure what to choose from this list, as my current version is just Intel(R) HD Graphics (with no numbers after it).

Any advice?

Thanks

Re: Stretch the display on a TV

idata — Fri, 05 May 2017 15:55:58 GMT

Hello Amdu,

I would like you to try installing previous version of the graphics driver. You can download it from this other link https://downloadmirror.intel.com/26544/eng/win64_153633.4578.zip https://downloadmirror.intel.com/26544/eng/win64_153633.4578.zip

Try installing the driver with the steps on the same YouTube video.

Let me know if issue persists or not.

Regards,

Fred

Re: Stretch the display on a TV

idata — Mon, 15 May 2017 19:24:41 GMT

Hello Amdu,

I am wondering if you still need assistance regarding the TV you are trying to connect to your computer. In case you still need assistance just let me know.

Regards,

Fred D.

Re: Stretch the display on a TV

NAmdu — Fri, 26 May 2017 07:28:37 GMT

Hi,

Sorry for the late reply.

I successfully install the driver.

However, it didn't change the situation.

I still can't find a resolution that fits my screen, no matter if I choose "maintain aspect ratio", "Scale full screen" or "Center image".

The closest I get is with the 1280x768 resolution (which is a good resolution for a TV screen).

I just need to tweak a bit mainly the vertical size and it will fit nicely. I remember I used to have this option, but I really can't find it now (or maybe my memory is not that good anymore...).

Any advice?

Thanks!

Re: Stretch the display on a TV

idata — Fri, 26 May 2017 22:00:09 GMT

Hello Amdu,

I would like you to try the troubleshooting steps that are on the screenshot I attached to this forum thread, and let me know if issue persists or not.

Regards,

Fred D.

Re: Stretch the display on a TV

idata — Fri, 02 Jun 2017 16:55:08 GMT

Hello Amdu,

I was wondering if you still need assistance regarding the ovescan issue you are having in the computer. In case you still need assistance just let me know.

Regards,

Fred D.

Re: Stretch the display on a TV

NAmdu — Fri, 09 Jun 2017 07:43:20 GMT

Hi.

The picture in the troubleshooting is exactly what I want to do, but no matter the resolution I choose I can't see this last option of customized Aspect Ratio.

I'm attaching a Print Screen of my display.

I'm quite positive I had this option in the past, but now even after reinstalling the driver, I can't see it.

Thanks!

Re: Stretch the display on a TV

idata — Fri, 09 Jun 2017 22:09:04 GMT

Hello Amdu,

I am sorry to hear issue persists after installing latest graphics driver.

I would like you to try reinstalling latest graphics driver Acer* has validated for your specific computer model. The graphics driver Acer* provides has been tested and validated to work fine in your specific computer model. You can download it from this link https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.14.4080_W81x64_A.zip?acerid=635611452873420940 https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.14.4080_W81x64_A.zip?acerid=635611452873420940

Please uninstall our graphics driver first. In order to uninstall our driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.

Let me know if issue persists or not with that graphics driver.

Regards,

Fred D.

Re: Stretch the display on a TV

idata — Fri, 16 Jun 2017 16:33:42 GMT

Hello Amdu,

I am wondering if you still need assistance regarding the TV you are trying to connect to your computer. In case you still need assistance just let me know.

Regards,

Fred D.

Re: Stretch the display on a TV

NAmdu — Fri, 16 Jun 2017 17:54:41 GMT

Hi,

Unfortunately, after uninstalling your driver and reinstalling the link that you've sent it is still the same.

I don't have the last option of "customize aspect ratio".

It is frustrating as I had this option in the past.

Any more ideas?

Thanks!

Re: Stretch the display on a TV

Stefan3D — Fri, 16 Jun 2017 18:50:48 GMT

Did you ever try to change aspect ratio on your TV?

Didn't see your model at SANSUI, so i picked a random available manual:

http://www.sansuiproducts.com/images/manuals/ELTVOMV01.pdf http://www.sansuiproducts.com/images/manuals/ELTVOMV01.pdf

Check page 15, picture menu/advanced settings/aspect ratio

Re: Stretch the display on a TV

idata — Tue, 27 Jun 2017 15:35:16 GMT

Hello Amdu,

I am wondering if you still need assistance regarding the TV you are trying to connect to your computer. In case you still need assistance just let me know.

Regards,

Fred D.