topic Re: HD 4000 Windows won't boot after installing driver in Graphics

HD 4000 Windows won't boot after installing driver

MMISS16 — Sat, 08 Mar 2014 17:05:03 GMT

Hello,

I'm having a problem with my system. I am fairly convinced it's an issue with the integrated graphics. From searching the forum it looks as though many people are having similar problems, but as of yet I've seen no solution.

My problem is very similar to the one described here: /message/168321 https://communities.intel.com/message/168321

My system setup is a follows:

+ Gigabyte GA-Z77-D3H Rev 1.1 motherboard

+ Intel Core i5 3570K CPU

+ 16GB (4x4GB) Kingston HyperX Genesis 1600 memory

+ OCZ Vertex Plus+ SSD

+ Corsair CX600M PSU

+ Windows 7 64 bit

The whole problem started when my motherboard failed initially when some of the VRM components blew up. I've since had the motherboard replaced (twice) but am now having the issue with the integrated graphics. I should mention that I RMA'ed the CPU and RAM but both where returned as non-faulty.

Anyway I performed a fresh install of Windows 7 and installed all the chipset drivers that came with my motherboard (with the exception of the HD 4000 driver). The system worked fine, booted reliably etc. However once I install the HD 4000 graphics driver the system no long boots into Windows, instead it hangs and I get a black screen. It seems to be getting stuck at 'classpnp.sys'.

Now, booting into safe mode and disabling the HD 4000 driver solves the booting problem. I am then able to boot normally. Graphically everything appears fine using the Standard VGA adapter driver provided with Windows. As soon as I re-enable or re-install the HD 4000 graphics driver the system hangs again on boot up.

I've tried countless uninstalls, installs, different driver versions and nothing works!

I've no idea how to solve this issue. I've contacted Gigabyte and am waiting on a reply from them.

Regards,

Simon

Re: HD 4000 Windows won't boot after installing driver

Kevin_M_Intel — Mon, 10 Mar 2014 15:14:29 GMT

Hi simonsj,

I am sorry you are having problems with your system but let me help you.

I see you have done several troubleshooting steps but at this point not sure what driver version is so, I recommend you to uninstall the current driver and install the latest that can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639

Updating the BIOS is another good step.

Re: HD 4000 Windows won't boot after installing driver

MMISS16 — Mon, 10 Mar 2014 19:48:27 GMT

Hi Kevin,

I downloaded the latest drivers from the link you provided but still no dice. The behaviour is as before.

My motherboard BIOS is up to date, version F22 from Gigabyte's website. There is an F23 BIOS but it is marked as BETA.

Is there anyway to know for sure if my processor is 100% working? I downloaded an Intel utility, can't quite remember the name exactly, Intel Processor Diagnostic Tool or something I think. It seemed to indicate everything was OK… Saying that I was't able to run it with the HD 4000 driver active from obvious reasons.

Regards,

Simon

Re: HD 4000 Windows won't boot after installing driver

Kevin_M_Intel — Wed, 12 Mar 2014 17:17:18 GMT

Can you please try the workaround provided here:

https://communities.intel.com/thread/27590 https://communities.intel.com/thread/27590

Let me know the results.

Re: HD 4000 Windows won't boot after installing driver

MMISS16 — Sat, 15 Mar 2014 10:14:08 GMT

Hi Kevin,

I'm tried the workaround you suggested by it did not work for me. My problem is the operating system is not booting at all, I never get into Windows. I can only boot in Safe Mode, or normally if I have disabled the HD 4000 graphics adapter driver Device Manager.

Is there any way to tell where the Windows boot is getting stuck? I tried looking at the ntbtlog.txt file but didn't give me much insight, although it confirms my suspicions it's failing when loading graphics related drivers as there are no more boot entries until I reboot. In safe mode I can see the driver is not being loaded, hence I am able to boot to the desktop.

Some kind of error code from the driver would be useful. Is there a debug version of the HD 4000 graphics driver I could install?

I've also been communicating with Gigabyte. Unfortunately they don't appear to know what the problem is. Ideally I would like to be able to isolate the issue to either the motherboard, or the CPU - I'm leaning towards the CPU. Reason being the system works fine until I install the HD 4000 driver.

I've tried again with a fresh install of Windows 7 Professional with SP1 and all updates. Same problem.

Regards

Simon

Re: HD 4000 Windows won't boot after installing driver

Kevin_M_Intel — Tue, 18 Mar 2014 17:15:40 GMT

Thanks for the information. I recommend you running the Intel® Processor Diagnostic Tool to diagnose the internal components of the board.

You can download it here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792

Make sure you disconnect all other components and use the system with minimum configuration. Besides these steps, if issue persists, I recommend you contacting your local support for a possible replacement.

Re: HD 4000 Windows won't boot after installing driver

SKUMA781 — Mon, 14 Jul 2014 17:48:26 GMT

Sir, simon_sj i too have the same problem Did you have found a solution to that problem?? If you have found please please reply me with a solution please waiting for your reply