topic Weird graphic game glitch in Graphics

Weird graphic game glitch

MMan3 — Mon, 24 Feb 2014 08:55:55 GMT

So i'm playing Young Justice Legacy on my laptop It works perfectly, but I notice a small graphic glitch the characters don't appears on the menu instead I sometimes I get a blue screen or a bunch of colors like its messed up or something. I tested it on my desktop and I didn't get this issue and they appeared fine, but in my laptop this glitch happens

,but on my desktop they appear fine

The Graphic Drive I have installed on my laptop is an intel HD Graphic (Core i3) Driver Version 8.15.10.2559 it is the most up to date one at least that what the intel utility update says. I've looked online for a solution, but no luck. This is the only problem I'm having.

Re: Weird graphic game glitch

Kevin_M_Intel — Tue, 25 Feb 2014 15:47:31 GMT

Hi maskedman,

I am sorry to hear you are having problems but let me help you.

I would like to verify some more information about the system so can you post your graphics report and the dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

Re: Weird graphic game glitch

MMan3 — Wed, 26 Feb 2014 07:32:22 GMT

Okay Here it is

------------------

System Information

------------------

Time of this report: 2/26/2014, 01:26:33

Machine name: OWNER-HP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv6 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

Page File: 1497MB used, 6288MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

Intel® HD Graphics (Core i3)

Report Date: 2/26/2014

Report Time[hr:mm:ss]: 1:28:46

Driver Version: 8.15.10.2559

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 3893 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 1696 MB

Graphics Memory in Use: 72 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 2050.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C A3 51 41 00 00 00 00

00 12 01 03 80 22 13 78 0A 87 F5 94 57 4F 8C 27

27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 12 1B 56 72 50 00 0C 30 30 20

25 00 58 C2 10 00 00 19 00 00 00 0F 00 00 00 00

00 00 00 00 00 1E B4 02 74 00 00 00 00 FE 00 53

41 4D 53 55 4E 47 0A 20 20 20 20 20 00 00 00 FE

00 31 35 36 41 54 30 39 2D 48 30 34 0A 20 00 03

* Other names and brands are the property of their respective owners. *

Re: Weird graphic game glitch

Kevin_M_Intel — Wed, 26 Feb 2014 17:27:05 GMT

Hi maskedman,

Thanks for the information. Based on the report your computer is running with an older graphics driver version. Please uninstall the current driver following the instructions at this link:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

Once the driver is uninstalled, please download the latest driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521

If during the installation of the driver you get notification/error messages, that message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

This is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22520 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22520

In the case you do all this steps and issue persists, I recommend you contacting the Computer Manufacture for them to provide the custom driver for your system. It is also important to confirm if there is a compatibility issue between the Operating System and the game so contacting the game developer is a good idea.