topic Re: Second Life and 4000HD in Graphics

Second Life and 4000HD

idata — Wed, 13 Mar 2013 14:30:07 GMT

I just bought a brand new laptop that has Windows 8 and the 4000HD Graphics. In Second Life, the graphics glitch (turning objects and avis black) and gets so bad I either crash out of the game or have to relog. I have looked around and it seems this card has had the same problem since its inception, obviously switching out the card isn't an option, so what is the solution? I love the computer, I've only had it for 3 days, but I am on the verge of taking it back!S

Re: Second Life and 4000HD

Fred_D_Intel — Thu, 14 Mar 2013 23:03:13 GMT

Hi Lynne Villarreal,

The game you are trying to play is not in our Game Playability list so; it is either not compatible or it has not been tested yet. This is the link to our Game Playability list http://www.intel.com/support/graphics/intelhdgraphics4000_2500/sb/CS-033387.htm http://www.intel.com/support/graphics/intelhdgraphics4000_2500/sb/CS-033387.htm

You can try installing the latest graphics driver we have available in our website. Since this is a generic driver we cannot guarantee it will work fine on every OEM system. if the driver does not work properly I recommend installing the latest graphics driver the computer manufacturer provides in their website. This is the link to the driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22373&lang=eng&OSVersion=Windows%208*&DownloadType=Drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22373&lang=eng&OSVersion=Windows%208*&DownloadType=Drivers

I recommend you update the BIOS of the laptop from the computer manufacturer.

Thanks!

Re: Second Life and 4000HD

idata — Thu, 21 Mar 2013 16:01:24 GMT

The computer is brand new, the bios are updated. This problem has been in existence for this card since it's start - since I read everything I could find. Is there some order that Intel goes in when solving these issues?

Re: Second Life and 4000HD

Fred_D_Intel — Fri, 22 Mar 2013 22:14:11 GMT

Hi Lynne Villarreal,

I will submit this information as feedback to the appropriate department so they can take it in consideration.