topic Re: Display Driver for windows 8.1 has stopped responding and has recovered in Graphics

Display Driver for windows 8.1 has stopped responding and has recovered

AVali — Tue, 01 Oct 2013 14:44:41 GMT

When I close laptop (closing the lid doesn't send laptop to hibernate or suspend it) and open it again I see black screen in 2 seconds and then I see the message Display Driver for windows 8.1 has stopped responding and has recovered

DxDiag.txt

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System Information

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Operating System: Windows 8.1 Professional 64-bit (6.3, Build 9600) (9600.winblue_rtm.130821-1623)

Language: Russian (Regional Setting: Russian)

System Manufacturer: Dell Inc.

System Model: Dell System Inspiron 7720

BIOS: A15

Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8048MB RAM

Page File: 2307MB used, 5741MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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Display Devices

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Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05781028&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD02DA

Native Mode: 1920 x 1080(p) (60.012Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3282 (English)

Driver Version: 10.18.10.3282

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 8/30/2013 01:32:54, 12078592 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-3B79-7525B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05781028

Revision ID: 0x0009

Driver Strong Name: oem12.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3282:pci\ven_8086&dev_0166

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Name: NVIDIA GeForce GT 650M

Device ID: PCI\VEN_10DE&DEV_0FD1&SUBSYS_05781028&REV_A1\4&274689E5&0&0008

Re: Display Driver for windows 8.1 has stopped responding and has recovered

Kevin_M_Intel — Wed, 02 Oct 2013 15:46:14 GMT

Hi VAV0001,

It is important to say that the drivers we provide are generic drivers for OEM computers. This is because we just provide the hardware to the computer manufacturers and they will design and create their custom drivers for their units. However, we do have generic drivers for your system. My best recommendation is to install the latest generic BETA driver we have for the graphics controller. You can get at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23194 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23194

As piece of advice, I recommend you doing a power cycle on the unit by removing the battery and pressing the power button for about 20 seconds and after that you may try installing the driver above. In case that it is not working, my best recommendation is to contact Dell so they can help you out with their custom driver.

Re: Display Driver for windows 8.1 has stopped responding and has recovered

PInfa — Sat, 19 Oct 2013 12:58:37 GMT

Hi -- I have same problem. Did you find a fix?

Re: Display Driver for windows 8.1 has stopped responding and has recovered

TBock — Sat, 19 Oct 2013 20:05:46 GMT

I have the same problem with our HP 630 / Celeron b800 notebooks with Intel HD 2000 graphics.

Driver crashes after hibernate then has recovered. But tabs in chrome no longer respond

as their tasks crash.

Is there a beta driver for this model also?

It's only with windows 8.1, windows 8.0 had no issues.

Thank You

Re: Display Driver for windows 8.1 has stopped responding and has recovered

AVali — Sun, 20 Oct 2013 07:54:12 GMT

No. I still use generic driver from Windows Update. But It happens rarely. I don't know why. And I didn't try to install generic beta driver

Re: Display Driver for windows 8.1 has stopped responding and has recovered

PInfa — Mon, 21 Oct 2013 13:07:45 GMT

Which is the 'generic' driver?

Re: Display Driver for windows 8.1 has stopped responding and has recovered

Kevin_M_Intel — Tue, 22 Oct 2013 16:22:35 GMT

Hi All,

Here is the official link for win 8.1:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23323&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23323&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng

Re: Display Driver for windows 8.1 has stopped responding and has recovered

TBock — Wed, 23 Oct 2013 00:11:37 GMT

this will not install on Celeron b800

got another?

Re: Display Driver for windows 8.1 has stopped responding and has recovered

Kevin_M_Intel — Thu, 24 Oct 2013 18:59:46 GMT

Hi Timo2,

I am afraid to say that there are no drivers for Win 8.1 for your graphics controller at this point.

Re: Display Driver for windows 8.1 has stopped responding and has recovered

TBock — Wed, 30 Oct 2013 18:50:24 GMT

The problem is caused by a third party software called F.LUX ( justgetflux.com ).

I have notified the developer.

Thank You.