topic Re: Graphics problem with my Toshiba Satellite Pro in Graphics

Graphics problem with my Toshiba Satellite Pro

TTheo4 — Sat, 26 Nov 2016 02:22:05 GMT

Since a while I am not able to watch any movie with VLC, or open a picture (jpg, png) with the default Windows Picture Viewer. My Toshiba laptop comes with a Toshiba Video Player but that one also stalls when I try to open a movie. Also, the Intel HD Graphics Control Panel refuses to open. It shows the initial screen with the message "Initializing..." but closes again after 10 to 15 seconds.

I have the idea that this all started after I installed several updates for Windows.

My laptop is a Toshiba Satellite Pro with Windows 7 Professional (64 bit) with Service Pack 1.

The processor is a Intel Core i5-5200U CPU.

Installed memory is 4 Gb

The Display Adapter is Intel HD Graphics 5500 with driver version 10.18.14.4264

Via Device Manager I tried to update the display adapter but my Windows is convinced that I have the latest drivers installed.

Is there someone who can help me with this problem?

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Sat, 26 Nov 2016 02:57:04 GMT

Did you choose manual installation in device manager?

If so, try the similar "have disk method" described in Installation_Readme.txt

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Sat, 26 Nov 2016 03:23:42 GMT

@Stefan3D:

Thank you for your quick response.

I looked into the manual install procedure but I have absolutely no clue about which download to choose. The list of drivers to download is endless. Another issue is the fact that I live on a remote island in Fiji. Our internet connection is slow, no i mean very slow. Downloading a 200Mb file would take hours.

What is the "have disk method" and where can I find it?

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Sat, 26 Nov 2016 03:34:26 GMT

I do also have a HD 5500 , latest official driver is v4539 from

The text is inside the ZIP, excerpt:

------------------------------------------------------------------

Microsoft Windows* "Have Disk" Installation

------------------------------------------------------------------

1. Click "Start", right-click "Computer", and click "Properties".

2. Click "Device Manager" on the left.

3. In the "User Account Control" window, click "Yes".

IF UPDATING DRIVER GO TO STEP 5

4. Double-click "Video Controller (VGA Compatible)" if present under

"Other Devices". (Go to step 6).

5. Expand "Display adapters" and double-click the graphics controller.

6. In the "Driver" tab, click "Update Driver".

7. Click "Browse my computer for driver software".

8. Click "Let me pick from a list of device drivers on my computer".

9. Click "Have Disk..." and click "Browse".

10. Browse to the directory where you unzipped the file you

downloaded, click the "Graphics" folder, and select the

"igdlh.INF" or "igdlh64.INF" file. Click "Open".

11. Click "OK" and click "Next". The operating system will install

the driver.

12. Click "Close" and click "Yes" to reboot. The driver should now

be loaded.

Otherwise there is a step-by-step guide with pictures at:

http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

Re: Graphics problem with my Toshiba Satellite Pro

idata — Mon, 28 Nov 2016 22:55:34 GMT

Hi,

I know that you have slow internet connection and downloading a driver could be hard for you, but I suggest uninstalling the driver that is installed right now and try with the Intel® generic driver. You can try the Beta driver posted above or the one that it was released previous to the Beta one.

Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display

Also see how http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

You can download the graphics driver here:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

Regards,

Ivan.

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Tue, 29 Nov 2016 18:41:01 GMT

How people can do stupid things. Look at me, for instance. The whole night my laptop was busy to download the new drivers. This morning I discovered that I downloaded the .exe version instead of the .zip version. Does this make any difference in the end result after installation? I managed to extract (with 7zip) the Installaltion_Readme.txt.

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Tue, 29 Nov 2016 19:22:52 GMT

The content is the same, just differently packed.

Now that you have the EXE, try the installer first.

If it fails again, right-click win64.exe and select "7-Zip / extract to folder win64"

Ignore checksum errors.

Then try the aforementioned have-disk method.

Re: Graphics problem with my Toshiba Satellite Pro

idata — Tue, 29 Nov 2016 21:28:38 GMT

Yes, that is correct both are the same but to manually install the driver use the ZIP file.

Regards,

Ivan.

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Wed, 30 Nov 2016 23:38:46 GMT

As I downloaded the exe-file, I decided to try the automatic install first. I got the following error message:

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Setup will exit.

Is it safe to do a manual install or do I have to obtain drivers from Toshiba?

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Wed, 30 Nov 2016 23:44:22 GMT

You can always create a https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point "system restore point" before installing new software to be on the safe side.

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Thu, 01 Dec 2016 00:13:52 GMT

Yesterday, I made a new system repair disc and renewed my backup image so I decided to do the "Have Disk" method anyway, despite the error message. It installed the new drivers, at least, I thought it did. After a reboot I checked the version in the device manager and guess what, it shows the old version numbers. Am I out of options, now?

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Thu, 01 Dec 2016 01:10:16 GMT

I guess Windows rolled it back for whatever reason.

Next step: https://support.microsoft.com/en-us/kb/2500967 How to stop Windows 7 automatically installing drivers

Re: Graphics problem with my Toshiba Satellite Pro

idata — Thu, 01 Dec 2016 18:58:53 GMT

Your computer manufacturer customizes drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the Intel® drivers.

You can work around the error by first uninstalling the manufacturer's driver, then installing the Intel® Graphics Driver. However, you risk losing functionality or causing other technical issues.

In this case you will need to do manual installation, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7*

You will need to get the ZIP file to do the manual installation.

If this does not work, you will need to get the driver from Toshiba.

http://support.toshiba.com/ http://support.toshiba.com/

Best regards,

Ivan.

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Tue, 06 Dec 2016 03:10:25 GMT

I visited the Toshiba Support Website but was unable to get any information. After putting in my model or serial number, I only could choose Windows 10. So I gave up on that.

Because everything but the display of pictures/movies is working fine, I give up on the whole problem. I have a live Linux Mint USB stick that gives me perfect movie watching experience and crancking up the laptop with this stick is easy and quick.

Thanks to Stefan3D and Intel Corporation for trying to solve the problem. I really appreciate your help. If I somehow come up with a solution some day, some time, I will mention it here on this forum.

Re: Graphics problem with my Toshiba Satellite Pro

idata — Tue, 06 Dec 2016 17:19:04 GMT

Thank you theo_langsnoer and I'm sorry that you were not able to install this driver, if you come up with a solution and post it here that will be very much appreciated.

Best wishes,

Ivan.

Re: Graphics problem with my Toshiba Satellite Pro

Stefan3D — Tue, 06 Dec 2016 18:01:55 GMT

Don't give up too early.

http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2016/01/20822535_a211f9791fc949cdcfaca1dcff460028cf715aea.cab >Here is driver build 4360 from Microsoft<</a> with customizations for Toshiba, e.g.

;(TSB) TS0 custom

AddReg = Toshiba_CommonCUI3_Add

Treat the CAB file like a ZIP and try have-disk method again.

Re: Graphics problem with my Toshiba Satellite Pro

TTheo4 — Sat, 10 Dec 2016 06:58:10 GMT

This is a little embarrassing. All the time I struggled with my Graphics Drivers, a recommended update in Windows Update from Intel was waiting to be installed. I installed the update, after an hours long download, and guess what? I can watch movies again with my favorite VLC media player and the Windows Picture Viewer works fine again. I didn't even had to restart Windows.

The version number of the installed drivers is 20.19.15.4531

So we can put "solved" to this issue.

Thanks again for the people who helped me.

Re: Graphics problem with my Toshiba Satellite Pro

idata — Mon, 12 Dec 2016 23:32:22 GMT

Thank you theo_langsnoer for letting us know how the issue was resolved and I hope you can have a better experience with your system from now on.

Best wishes,

Ivan.