topic Why does Intel HD Graphics 5500 Crashes? in Graphics

Why does Intel HD Graphics 5500 Crashes?

JHern25 — Wed, 06 Jul 2016 05:15:44 GMT

Hello I have an HP Core i7 5500U 2.50ghz, 12GB RAM installed and my Graphic Card is an Intel HD 5500U my drivers are updated but my Graphic Card Crashes and recovers How can I Fix This?

Re: Why does Intel HD Graphics 5500 Crashes?

idata — Fri, 15 Jul 2016 15:19:06 GMT

Hi Joshiify,

I am sorry for the delay on the answer, your case got lost in our queue. If you still need assistance, let me know the driver version you are trying to install on your Hewlett Packard laptop.

If it is possible send me the results of Intel® System Support Utility.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

How to attach a file:

-Click on reply

-Click Use advanced editor (upper right side)

-Click Attach (lower right hand)

Regards,

Mike C

Re: Why does Intel HD Graphics 5500 Crashes?

JHern25 — Sat, 16 Jul 2016 01:07:28 GMT

Here is my System info.

Re: Why does Intel HD Graphics 5500 Crashes?

JHern25 — Thu, 21 Jul 2016 01:24:01 GMT

Hello?

Re: Why does Intel HD Graphics 5500 Crashes?

JHern25 — Mon, 25 Jul 2016 05:19:02 GMT

Hello??

Re: Why does Intel HD Graphics 5500 Crashes?

idata — Mon, 25 Jul 2016 22:04:47 GMT

Hi Joshiify,

I reviewed the specs of your pc and there are newer drivers and BIOS for your computer. Here is the link of Hewlett Packard. Start with the BIOS update.

HP Pavilion Notebook - 15-ab173cl (Touch) (ENERGY STAR)

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series-touch/8502659/model/8788083# Z7_3054ICK0K8UDA0AQC11TA930O2

Mike C

Re: Why does Intel HD Graphics 5500 Crashes?

idata — Sat, 27 Aug 2016 20:56:09 GMT

Hi Joshiify,

I am following up on your case. Let me know if your graphics improved with the latest drivers.

Mike C