topic Re: Intel HD 4000 & Games in Graphics

Intel HD 4000 & Games

FP_ — Mon, 14 Oct 2013 02:22:32 GMT

Well, i've tried to play some games lately, some work well some don't and hangs my entire computer forcing me to shut it down in the power button.

I'm pretty sure that this is drivers problems, i've already updated my bios, my computer is completly clean and yet this happens to me several times a day which is very annoying.

My Spces:

- i5 3750k

- Asrock Z77 Pro 3

- 8GB DDR3 1600

- 120 SSD

My resolution is 1024x768.

Please, help me with this.

Re: Intel HD 4000 & Games

DArce — Mon, 14 Oct 2013 19:00:57 GMT

Have you tried games listed on the following page?

http://www.intel.com/support/graphics/sb/CS-033387.htm Graphics | Sample of popular games playable with Intel(R) HD Graphics 4000/2500

I suggest you check and review the information posted on the following article:

http://www.intel.com/support/graphics/sb/CS-033945.htm Graphics | Game troubleshooting with Intel graphics products

And then from that same article, follow the instructions under Checklist for contacting Intel Customer Support.

Re: Intel HD 4000 & Games

FP_ — Mon, 14 Oct 2013 21:00:47 GMT

i've played Dishonored and Max Payne 3 from that list. I remember that MP3 crashed the computer. Dishonored runned just fine from what i remember.

i already tried several drivers versions and the problem persists, i'm using windows 8

I've submited support sending out this thread link, hope to see some help.

Thanks.

Re: Intel HD 4000 & Games

DArce — Tue, 15 Oct 2013 15:19:51 GMT

We may assist you over this channel too if you would like, however you should be more specific on what games are you having issues with, what troubleshooting steps you have tried, what versions of drivers are being used, what hardware and computer is this and the reports that are requested from the article that I have mentioned.

Re: Intel HD 4000 & Games

FP_ — Tue, 15 Oct 2013 17:13:44 GMT

I'm having issues with this game, the one i've been playing lately: https://beta.gface.com/warface GFACE | Home

Today the computer had crashed 2 times within 2 hours of trying to play, this is getting very annoying.

i've set Maximum Performance to Intel Graphics Power Plan, also set high priority to the game process in the task manager. About the graphics drivers i've used several: version 15.31.9.64.3165 (9.18.10.3165); 15.31.17.64.3257 (9.18.10.3257); yesterday i installed the ones that are in the motherboards page: http://www.asrock.com/MB/overview.asp?cat=Download&os=Win864&Model=Z77%20Pro3 ASRock > Z77 Pro3 ; 15.28.6.64.2857 (9.17.10.2857) still it's all the same. i've updated my bios to the lastest update also.

I'm now with version (10.18.10.3316) from the windows update, and yet its all the same, still crashes.

You mean the information in here: http://www.intel.com/support/graphics/sb/CS-033945.htm Graphics — Game troubleshooting with Intel graphics products regarding dxdiag, system info, etc? If so, how do i attach them to here? i've dxdiag and msinfo32, if i press ctrl + alt + f12 nothing happens regarding to the information center.

Re: Intel HD 4000 & Games

DArce — Wed, 16 Oct 2013 20:28:59 GMT

Please just copy and paste the reports, the ones we may need the most are dxdiag and graphics report:

http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics | Intel(R) Graphics Driver Report

Include information on any error messages that you are getting and version of the browser and game.

Re: Intel HD 4000 & Games

FP_ — Wed, 16 Oct 2013 21:17:06 GMT

------------------

System Information

------------------

Time of this report: 10/15/2013, 18:02:39

Machine name: BROOK

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_rtm.130821-1623)

Language: Portuguese (Regional Setting: Portuguese)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 07/12/13 15:12:55 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7120MB RAM

Page File: 900MB used, 7371MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

Display Memory: 1792 MB

Dedicated Memory: 992 MB

Shared Memory: 800 MB

Current Mode: 1024 x 768 (32 bit) (75Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: FLATRON L1510

Monitor Id: GSM3B55

Native Mode: 1024 x 768(p) (60.004Hz)

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3316 (English)

Driver Version: 10.18.10.3316

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/3/2013 23:42:48, 12130304 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-0D77-6821B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x01621849

Revision ID: 0x0009

Driver Strong Name: oem1.inf:5f63e53413eb6103:iIVBD_w81:10.18.10.3316:pci\ven_8086&dev_0162

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE...

Re: Intel HD 4000 & Games

DArce — Fri, 18 Oct 2013 18:28:26 GMT

Have you checked for any known issues with the game developer?

If the system is just locking up I do not see a clear indication that the root cause will be the video drivers, as it might be the browser or the game itself what is locked.

Please check with your game developer for debugging information so we may take a look into it to proceed further.

Re: Intel HD 4000 & Games

FP_ — Sun, 20 Oct 2013 21:24:33 GMT

I asked around players in the game and none was having the same issues as me, plus as i said before i remember facing this issue with Max Payne 3 so it's no a unique game problem.

All works fine, browser, etc except when the computer fully hangs and i can't do anything.

Re: Intel HD 4000 & Games

MSchm21 — Mon, 21 Oct 2013 01:04:33 GMT

Does it hang also in 3dmark or just in some specific game?