Graphics Driver PROBLEMS!!!!

TSpru — Sun, 01 Jun 2014 03:24:42 GMT

@I have a G72-B50US, I am having a graphics driver problems. I'm not very computer savvy, but after several days I was able to find this under device manager:

Qknfd, non-plug & play driver. (It says this device is not present, not working properly, or does not have all of its drivers installed (code 24). It lists unknown manufacturere & location. I went to Intel website to try to download the drivers, but the part of the web that automatically detects the correct driver is not working. I have class assignments that I have to complete online, and I'm on a deadline. Someone, anyone help me, PLEASE!!!!!

Re: Graphics Driver PROBLEMS!!!!

Kevin_M_Intel — Mon, 02 Jun 2014 15:01:31 GMT

Hello Taebaby18,

I am sorry you are having problems with the laptop but let me help you as much as possible to fix it.

I found the computer specifications at this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02497778&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=4317552 http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02497778&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=4317552

Based on that information, your computer is running a First generation processor with Intel® HD Graphics. Now At this point, I honestly did not understand very well what the problem is but just in case, I recommend you uninstalling the driver and reinstalling it again.

The driver you need is the following:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3231&DwnldID=22521 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3231&DwnldID=22521

Here you can also find some important steps to install the driver:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M

topic Graphics Driver PROBLEMS!!!! in Graphics

Graphics Driver PROBLEMS!!!!

Re: Graphics Driver PROBLEMS!!!!