topic Re: why does INTELCpHDCPSvc.exe keep crashing? in Graphics

why does INTELCpHDCPSvc.exe keep crashing?

BDozi — Tue, 05 Jul 2016 04:18:08 GMT

why does INTELCpHDCPSvc.exe keep crashing?

Dell Inspirion 13, Windows 10 Home - crashes at least once a day

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Wed, 06 Jul 2016 16:13:03 GMT

Hi 113688,

It seems an issue with the current graphics driver version on your laptop. Please send to me the results of Intel® System Support Utility. I would try to solve the issue.

Intel® System Support Utility

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

Regards,

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Thu, 11 Aug 2016 23:47:17 GMT

Hi 113688,

I am following up on your case. Let me know if I can help you with anything else.

Regards,

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

FFran21 — Fri, 12 Aug 2016 15:32:57 GMT

See this image for your info.

Events do not occur daily, but almost. Sometimes but not usually twice or three times.

Effect generally not noticeable, hence not very urgent.

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Tue, 16 Aug 2016 17:52:45 GMT

Hi eFFemeer,

Pre-build systems run customized drivers from their manufacturer; from my side is hard to know what the problem is. I suggest you to verify from your pc manufacturer website if you are using the latest BIOS and drivers (all).

I recommend you to open device manager and verify if all the pc components are properly recognized.

Regards,

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

FFran21 — Tue, 23 Aug 2016 08:14:54 GMT

No more error messages in the last 14 days.

Problem seems to be solved.

Thanks for assistance!

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Thu, 25 Aug 2016 00:11:11 GMT

Hi eFFemeer,

Thank you for your feedback. I am going to close your case now.

Regards,

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Thu, 01 Sep 2016 14:45:37 GMT

Hi mike,

I'm having with the same problem, can you help me fix this issue? IntelCpHDCPSvc executable stops working. Thank you

regards,

Mark

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Thu, 01 Sep 2016 14:48:44 GMT

Dell Inspiron 5545. Please do something

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Thu, 01 Sep 2016 14:49:18 GMT

Hi mike,

I'm having with the same problem, can you help me fix this issue? IntelCpHDCPSvc executable stops working. Thank you

regards,

Mark

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Thu, 01 Sep 2016 14:49:34 GMT

Dell Inspiron 5545. Please do something

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Fri, 02 Sep 2016 01:11:32 GMT

Hi Mark-E,

Sure, I would be glad to help you. Please fill out our sticky note and send me the results of Intel® System Support Utility. This information would give me a better picture of the issue and your current configuration.

Let me know the driver version that you are trying to install.

Default level information for reporting Graphics issues

/thread/77761 https://communities.intel.com/thread/77761

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Sat, 03 Sep 2016 08:59:17 GMT

Hello Mike,

I do not try to install anything in my laptop, It's just that everytime that there is a System Update and everytime I restart my laptop the issue is always there. I attached the results of the System. Please do something. Thank you Mike.

regards,

Mark

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Sat, 03 Sep 2016 09:04:25 GMT

Hello Mike,

Here's the screenshot of the Display Adapter. Thank you

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Sat, 03 Sep 2016 09:05:09 GMT

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Tue, 06 Sep 2016 00:01:01 GMT

Hi Mark-E,

I reviewed your system configuration and I noted you are using the latest BIOS 1.2.2 and latest Intel graphics driver version 20.19.15.4454. Now, I noted your system has hybrid graphics, it means Intel graphics works together with your external AMD Radeon R5 M335; however, the Radeon is not using the right driver.

I suggest you this workaround, go to device manager, search for Radeon graphics card and update the driver using the version 16.200.2001 provided by Dell support website.

Also, update the Chipset and Management Engine drivers. Let me know how it goes.

Inspiron 5459 drivers

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-14-5459-laptop/drivers/advanced?ref=autocomplete

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Tue, 06 Sep 2016 15:10:24 GMT

Hello Mike C,

I follow your instructions very well and the issue is still in there. Please do something. Thank you

Regards,

Mark

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Tue, 06 Sep 2016 15:10:35 GMT

Re: why does INTELCpHDCPSvc.exe keep crashing?

idata — Wed, 07 Sep 2016 01:18:44 GMT

Hi Mark-E,

Let me investigate this problem with my upper level and DELL support. Dell customizes our driver according to PC specifications. I would try to answer in 2 or 3 business days.

Please download and run Dell Update – Application. Let see if the application finds any driver or setting missing.

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=75FF5 http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=75FF5

Mike C

Re: why does INTELCpHDCPSvc.exe keep crashing?

MAnto6 — Thu, 08 Sep 2016 02:25:01 GMT

Hello Mike C,

Thank you for your response. All my drivers are up to date. I run the Dell Update and the software finds no issue with the drivers. I'll wait for your solution regarding this issue. I hope you'll find a way and great solution with this. Thank you.

Regards,

Mark