topic Re: Cannot install 15.36.13.4062 in Graphics

Cannot install 15.36.13.4062

JREMA — Fri, 09 Jan 2015 13:34:55 GMT

I've see that the 15.36.13.4062 drivers are available, but i can't install it on my machine : the installer says " your machine doesn't mean the requiements" (sorry for my bah english), this is my ID hardware for the graphic card and the actual driver :

PCI\VEN_8086&DEV_0A16&SUBSYS_06531028

And driver 10.18.10.3960

Can you please, add this to your drivers ?

Re: Cannot install 15.36.13.4062

JREMA — Mon, 12 Jan 2015 12:19:52 GMT

Up please

Re: Cannot install 15.36.13.4062

Silvia_L_Intel1 — Tue, 13 Jan 2015 19:47:28 GMT

Hello Joris_remandet, I would appreciate if you can let me know the model number of your computer or laptop?

Could you please also attach the DX Diag report for your system?

(Start -> Run -> dxdiag -> Save All Information).

I also recommend you to check if you are running the latest BIOS version available for your system.

Regards,

Re: Cannot install 15.36.13.4062

JREMA — Tue, 13 Jan 2015 20:32:49 GMT

Hello,

My laptop is a Dell Inspiron 17 5748, i've pass install the driver, but i had to modify the inf file for add my hardware ID, it can say my ID isn't present on this driver

Dell doesn't update our graphics driver, can you add this for the other PC in the driver to pass the install without modding the driver ?

Re: Cannot install 15.36.13.4062

Silvia_L_Intel1 — Thu, 15 Jan 2015 15:29:33 GMT

Joris_remandet,

The has been posted to Intel Download Center at the following direct links to the drivers:

32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24592&lang=eng&ProdId=3712 Intel® Download Center

64 bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24593&lang=eng&ProdId=3712 Intel® Download Center

Please try the following steps exactly.

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Something very important is that usually OEMs make a lot of customizations to the drivers and the installation of Intel's drivers could overwrite those customizations. Therefore it will affect your system.

Regards,

Re: Cannot install 15.36.13.4062

JREMA — Thu, 15 Jan 2015 19:39:02 GMT

Hello,

Intel released a new driver with the number 4080 (if my memory is good), after uninstall the 4061 which i've modified, the new driver 10.18.14.4080 is installed. I think it's a bug which is corrected in the new version.

Re: Cannot install 15.36.13.4062

Silvia_L_Intel1 — Fri, 16 Jan 2015 20:52:33 GMT

Thanks for the information Joris_Remandet.

Please let me know, is your system working fine after the installation of the new driver?

Re: Cannot install 15.36.13.4062

JREMA — Fri, 16 Jan 2015 20:57:27 GMT

My computer works fine with this new driver

Re: Cannot install 15.36.13.4062

Silvia_L_Intel1 — Mon, 19 Jan 2015 15:49:34 GMT

Great!! Thanks for the feedback.