topic Re: crashes and incompatibilities with hd graphics 2000 in Graphics

crashes and incompatibilities with hd graphics 2000

COspe — Thu, 05 Jun 2014 21:13:55 GMT

Hi all,

we are using a couple of DELL machines (>10) with Autodesk Inventor {2011-2014}. One example is a core i5-2400S. The latest versions of the INTEL driver will produce random blue screens in the graphics driver, even when NOT using Inventor (e. g. only firefox or thunderbird). Earlier versions will not produce random blue screens, but the output of newer versions of Autodesk Inventor is garbled. Here is a table of versions we have tested:

9.17.10.3347 Inventor 2014 correct display, blue screens

9.17.10.3223 Inventor 2014 correct display, blue screens

9.17.10.3062 Inventor 2014 correct display, blue screens

9.17.10.2817 Inventor 2014 correct display, blue screens

8.15.10.2696 Inventor 2014 correct display, blue screens

8.15.10.2653 Inventor 2014 correct display, no blue screens.

8.15.10.2626 Blue Screens.

8.15.10.2253 Inventor 2014 incorrect display, Inventor 2013 correct display, no blue screens.

What worries me most is that the blue screens occur in the most recent couple of version of the driver and did not in earlier version, even when using non-special software. I can produce crash dumps upon request. With best regards,

Re: crashes and incompatibilities with hd graphics 2000

Silvia_L_Intel1 — Fri, 06 Jun 2014 16:18:45 GMT

Hello Chanlists, I am sorry to hear you are having problems with your system.

I suggest you trying the latest graphics driver available. . Please check the release notes at the following page. You will be able to see all fixes. https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23763&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09 Download Center

Regards,

Re: crashes and incompatibilities with hd graphics 2000

COspe — Mon, 23 Jun 2014 09:17:00 GMT

Sylvia,

sorry it took a moment to answer. The issue persists with the newest driver, which is version 15.28.22.64.3517 (9.17.10.3517). There was nothing in the release notes indicating that something like this would have been fixed. How would you like to proceed? I can provide a crash dump. Best regards,

Christian

Re: crashes and incompatibilities with hd graphics 2000

Silvia_L_Intel1 — Tue, 24 Jun 2014 15:33:28 GMT

Please Christian, send me the crash dump so we can check it out.

Have you tried installing the graphics drivers from DELL?

Re: crashes and incompatibilities with hd graphics 2000

COspe — Fri, 27 Jun 2014 10:48:38 GMT

Sylvia,

Dell currently ships 8.15.10.2401, A01 or A02. The last version from Dell we tried was 8.15.10.2253. That version did not produce blue screens, but produced garbled graphics output with Autodesk Inventor 2014. I will send you the crash dump separately. Thanks for looking into this,

Christian

Re: crashes and incompatibilities with hd graphics 2000

COspe — Fri, 27 Jun 2014 10:52:15 GMT

How can I send you the crash dump as it may contain sensitive information? Thanks,

Christian

Re: crashes and incompatibilities with hd graphics 2000

Silvia_L_Intel1 — Mon, 30 Jun 2014 13:37:55 GMT

Christian, you could send me a private message with the information.