topic Re: Graphic problems in Office 2007 SP3 in Graphics

Graphic problems in Office 2007 SP3

BSeeg1 — Fri, 09 Jan 2015 17:10:07 GMT

On several Clients in our network we have the problem with all kind of Office Files (Excel, Word, Outlook E-Mails) that the graphic is messing while scrolling or writing (Screenshots attached).

The Office Version is:

The system Details are

And the problem looks like this (left upper corner).

I already updated the graphic driver and repaired the Office Version - but nothing changed. Any suggestions?

Re: Graphic problems in Office 2007 SP3

Silvia_L_Intel1 — Mon, 12 Jan 2015 16:52:30 GMT

Hello MPLBSE, thanks for joining the graphics community.

Would you please let me know which graphics driver version do you have installed?

http://www.intel.com/support/graphics/sb/cs-028686.htm Graphics Drivers — Intel® Graphics Driver Frequently Asked Questions (FAQ)

Could you please attach the DX Diag report for your system?

(Start -> Run -> dxdiag -> Save All Information).

I also recommend you to check if you are running the latest BIOS version available for your system.

Bear in mind that we provided generic drivers and sometimes these cannot be installed on laptop, or they are not going to work as expected.

Regards,

Re: Graphic problems in Office 2007 SP3

BSeeg1 — Tue, 13 Jan 2015 17:08:31 GMT

Hey,

thank you for your response.

The Graphic Driver Version is 10.18.10.3540.

And here is the DxDiag File Content:

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System Information

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Re: Graphic problems in Office 2007 SP3

Silvia_L_Intel1 — Mon, 19 Jan 2015 15:38:27 GMT

MPLBSE, the latest driver available for the HD4600 is version 15.36.14.4080. Bear in mind that we provided generic drivers; and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.

So we really recommend you to install the latest drivers provided by your system manufacturer, in this case FUJITSU.

If you are still want to install our drivers, you may try forcing the installation by performing manual procedure, however I cannot assure you they are going to work as expected.

See here for instructions: http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer Manufacturer Graphics Driver Detected

The following link will show you the list of drivers available for your system, please download and try the manual procedure. https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3720 Intel® Download Center

Regards,