topic Re: error message in Graphics

error message

MMich21 — Wed, 06 Apr 2016 15:24:42 GMT

"Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered"

Purchased brand new Lenovo AIO700 27ISH - Windows 10, Intel Core i7 6700 cpu @3.40 GHz 3.41 GHz, 7.91 GB, 64 bit operating system x-64 based processor, 10 support with 10 points, Intel HD Graphics card 530 and NVidia GeForce GTX95A . I get this error message daily, seemingly while doing nothing more taxing than reading my email, browsing the web, etc. Once it starts it seems to fail multiple times, all while recovering within seconds. The computer locks up momentarily, so I know the error message is impending. Very frustrating to have this happen on a brand new, very expensive computer. I have updated my Intel drivers- the latest being 20.19.15.4300. One person suggested turning off "conservative Morphological anti-aliasing ( mine was already off),, disable Application Optimal Mode and disable Multi-sample anti-aliasing. I did turn off/disable the last two.

This seems to be an issue for many brands of new computers running Windows 10. If I had known this I would have put off buying a new computer and just struggled with my old PC for a little longer. The latest and greatest is obviously not always the best. Intel and Microsoft should be collaborating to get this known issue fixed.

I am not a computer geek but just an average user. This may be a stupid question but since I have two graphics cards what would happen if I were to just disable the Intel graphics card? The NVidia card is already set to default. Just wondering...

I really don't know what else to do. If there is a fix I have not found would appreciate it.

Re: error message

Allan_J_Intel1 — Thu, 07 Apr 2016 17:04:40 GMT

I would like to replicate this issue, please be sure to fill out this information as complete as possible.

Allan.

Re: error message

MMich21 — Sat, 09 Apr 2016 14:37:11 GMT

Description: pop-up error message – "Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered." The error can occur with multiple windows open - reading email, browsing ebay, reading facebook, watching youtube videos. Looking at photos. The error message only pops up for a few seconds - the screen will freeze for several seconds (I know now this means the error is coming) and then the message will pop up in the lower right hand corner of the screen (disappears quickly) then the computer quickly recovers and I continue what I am doing. Sometimes it will give this message quickly several times in a row.

Hardware:

Brand/Model: Lenovo AIO700 27ISH - purchased new 3/18/2016, error occurred immediately from set-up straight out of the box

Graphics: Intel HD Graphics 530 in processor and NVIDIA® GeForce™ GTX 950A 2GB DDR5

Display: 27" UHD (3840x2160), 10-point Multi-Touch, IPS

Memory: 8GB or 16GB (8GBx2), DDR4-2133 PC4-17000 SODIMM

Hardware stepping: PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA&REV_06

PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA

PCI\VEN_8086&DEV_1912&CC_030000

PCI\VEN_8086&DEV_1912&CC_0300

Operating System: Windows 10 Home

Processor: Intel Core i7-6700 CPU @ 3400 GHz 3.41GHz

Installed memory: 7.91 GB

System type: 64-bit Operating System, x64 based processor

Pen and touch: touch support with 10 touch points

System Information

------------------

Time of this report: 4/9/2016, 10:20:42

Machine name: DESKTOP-GFP3NNJ

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: F0BD0003US

<span style="color: # 000000; font-size: 12pt; fon...

Re: error message

SLeis — Sun, 10 Apr 2016 14:45:07 GMT

I would like to add a me too. Have a new Dell All-in-one. It does all the same things, however, it will blank the screen, sometimes, put the computer into sleep mode, from which it will NEVER recover. You must remove the power chord in order to reboot it. Pressing the power button does nothing. Sometimes, when it blanks the screen, it just turns the machine OFF. It will not turn on until, again, you remove the power chord, replug and then reboot. I also have the Nvidia GeForce card installed.

Here is the Informational Page on the HD Graphics.

Intel(R) HD Graphics 530

Report Date: Sunday, April 10, 2016

Report Time:10:38:44 AM

Driver Version: 20.19.15.4390

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (United States)

Physical Memory: 12189 MB

Vendor ID: 8086

Device ID: 191B

Device Revision: 06

Graphics Output Protocol (GOP) Version: 9.0.1027

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

Processor Speed: 2592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 530

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 3.55

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Supported Modes

1920 x 1080 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC E4 93 F2 06 22 00

1E 16 01 04 95 00 00 FF 2F 00 00 A0 57 49 9B 26

10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2D

36 00 00 00 00 00 00 1E 00 00 00 FC 00 49 6E 73

70 69 72 6F 6E 20 37 34 35 39 00 00 00 FD 00 3C

3C AC AC 0F 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F

* Other names and brands are the property of their respective owners.

Re: error message

idata — Mon, 11 Apr 2016 15:24:16 GMT

Have you tried loading the beta driver?

https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-

Does this issue still remain after loading beta driver?

Allan.

Re: error message

SLeis — Mon, 11 Apr 2016 23:04:54 GMT

Have done so and will report any problems. It may take a while, as it doesn't do it on a regular basis.

Re: error message

MMich21 — Tue, 12 Apr 2016 14:35:15 GMT

Thank you for the reply. Not sure if you were replying to me (assume so since I started this thread) or the other person who also posted - Dr. Sam. No, I have not tried this driver 15.40.18.4380. I downloaded the 15.40.18.4380 driver and when I try to install it I am getting a message that says "Driver being installed is not validated for this computer". I am trying to istall thru: Device Manager, Driver Tab, Update Driver, Browse my Computer, Let me pick, Have disk. Any other suggestions?

SLeis — Wed, 11 May 2016 15:31:51 GMT

Intel(R) HD Graphics 530

Report Date: Wednesday, May 11, 2016

Report Time [hh:mm:ss]: 11:29:25 AM

Driver Version: 20.19.15.4444

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (United States)

Physical Memory: 12189 MB

Vendor ID: 8086

Device ID: 191B

Device Revision: 06

Graphics Output Protocol (GOP) Version: 9.0.1027

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

Processor Speed: 2592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 530

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 3.55

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Supported Modes

1920 x 1080 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC E4 93 F2 06 22 00

1E 16 01 04 95 00 00 FF 2F 00 00 A0 57 49 9B 26

10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2D

36 00 00 00 00 00 00 1E 00 00 00 FC 00 49 6E 73

70 69 72 6F 6E 20 37 34 35 39 00 00 00 FD 00 3C

3C AC AC 0F 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F

SLeis — Sun, 18 Sep 2016 16:06:13 GMT

Just to let you know, I have updated to 4501 and am still having the same problem. Today I was in Microsoft News app reading an article and the computer just shut down as I was scrolling with the mouse thru the article.