topic Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works in Graphics

Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Mon, 12 Jan 2015 14:53:08 GMT

Best Intel,

I have a problem of update:

Graphics: Intel® HD Graphics Driver for Intel NUC 10.18.10.3621 (Latest)

When I install Windows 7 64bit on my DN2820FYKH and update this Graphics software just works normally and shows resolution to 1920 x 1080.

But if I install Windows 8.1 64 bit graphics software update after I get black screen on my monitor screen. also restart does not work ...

Also, Windows 10 I have given windows microsoft feedback, but no screen after update of graphics software from DN2820FYKH.

I also installs latest chipset version. But I think the monitor is G245HQ driver problem. so hopefully that intel graphics software is an update or fix it. It is unfortunate that only Windows 7 64bit does work.

Thanks You if reply.

Cable: HDMI

My screen model: G245HQ

My computer hardware: DN2820FYKH

SSD: Samsung 850 PRO 128GB ATA Device

RAM: 4GB PC3L 12800 CL11 204 - pin SODIMM Model: KVR16LS11 / 4

my latest bios update also:

BIOS Version / Date Intel Corp. FYBYT10H.86A.0047.2014.1224.1147, 12/24/2014

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Mon, 12 Jan 2015 17:12:15 GMT

See here from monitor driver download for Windows 7, Vista

http://www.acer.be/ac/nl/BE/content/drivers Drivers en handleidingen downloaden | Officiële Acer-site

But I can not install on Windows 8.1 or Windows 10, its say not signed etc...

Hopefully intel will that software graphics fix it this driver monitor for new windows 8.1 or windows 10 or not ?

Thanks....

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

Jose_H_Intel1 — Tue, 13 Jan 2015 21:38:22 GMT

Hi Memo, I have some questions:

Are you using a straight high quality HDMI cable?

How is the monitor detected in Device Manager (Windows* 8.1)?

Please share your http://www.intel.com/support/graphics/sb/cs-009476.htm Intel® Graphics Driver Report

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 14 Jan 2015 12:16:29 GMT

Hi Joe Intel,

Yes my HDMI cable version is 1.4a hdmi, but I do no know what about straight cable?

When I Windows 8.1 was installed think I monitor device was non-pnp hardware dedected. but I can not install new intel because black screen I can not see...

But I like this picture from internet and resolution same, and I can not chose resolution on windows 8.1 without driver instal intel :

But my only work is on windows 7 64bit so here information :

Intel(R) HD Graphics

Report Date: Wednesday, January 14, 2015

Report Time [hh:mm:ss]: 12:06:43 PM

Driver Version: 10.18.10.3621

Operating System: Windows* 7 Professional(6.1.7601)

Default Language: Dutch (Belgium)

Installed DirectX* Version: 11.0

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 3984 MB

Processor: Intel(R) Celeron(R) CPU N2830 @ 2.16GHz

Processor Speed: 2166 MHz

Vendor ID: 8086

Device ID: 0F31

Device Revision: 0E

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics

Video BIOS: 1015.0

Current Resolution: 1920 x 1080

* Other names and brands are the property of their respective owners.

And windows 7 are working on new intel driver but it is weird xD see picture: and here dxdiag txt download and intel txt information...

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 14 Jan 2015 19:12:33 GMT

Is there anyone?

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

ROBERT_U_Intel — Wed, 14 Jan 2015 20:47:38 GMT

Hi Memo

Do you have access to a different display you could test?

Also, could you verify the issue with the latest driver available here

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24593 64 bit version

Thanks

Robert

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 14 Jan 2015 22:26:45 GMT

other my TV hdmi will work but not my monitor G245HQ on windows 8.1 or 10

But I try again you give link so hope will work , but how did you find this driver for my intel NUC ? let me know please . 🙂

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Thu, 15 Jan 2015 11:31:26 GMT

And here new for Intel NUC https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24391 Intel® Download Center but what is better ?

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24593 Intel® Download Center

15.33.32.64.4061 (Latest)

Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit

Graphics: Intel® HD Graphics Driver for Intel® NUC

15.33.32.4061 (Latest)

I think 64 bit is better maybe? or is 32 bit is stable ?

I can not chose

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Thu, 15 Jan 2015 16:33:49 GMT

Its again not work in windows 8.1 64 bit black screen I have installed both driver but black screen but other TV hdmi will see but not my monitor

But I will give information dxdiag on windows 8.1 without intel driver...

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

ROBERT_U_Intel — Thu, 15 Jan 2015 17:21:13 GMT

Hi Memo

You have Windows 8.1 64bit installed on your system. You need the 64 bit version of the graphics driver. The versionhttp://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24593 15.33.32.64.4061 I posted the link for is the latest version for the version of Intel HD graphics on your NUC.

I would recommend installing this version.

Thanks

Robert

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Thu, 15 Jan 2015 17:49:03 GMT

Hi Robert

I have already installed and still does not work I do not know why windows 7 works, but I'm going to give information of windows 7 installed with without graphic driver, its is weird on windows 7 without driver is VGA ? but my cable is HDMI connected...thats why work if I install driver intel?

Vendor ID: 0x8086

Device ID: 0x0F31

SubSys ID: 0x20558086

Revision ID: 0x000E

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Thu, 15 Jan 2015 18:12:47 GMT

So what now? can I install windows xp 64? but does not because of SSD hard drive? Windows 7 is slow, I want to install windows xp, anyone know how?

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Fri, 16 Jan 2015 23:48:41 GMT

I have question, which have language is graphics intel driver written ? C# or C++ ? Can I maybe self fix it? how can I learn? please answer.

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

Jose_H_Intel1 — Sat, 17 Jan 2015 02:58:21 GMT

This is the list of supported operating systems for Intel® NUCs:

http://www.intel.com/support/motherboards/desktop/sb/CS-034034.htm Intel® NUC — Supported Operating Systems

So, the cable that you are using is HDMI to HDMI?

Did you try installing all Windows* updates?

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Sat, 17 Jan 2015 10:58:44 GMT

Yes my hdmi is to hdmi but my LED TV hdmi will work but NOT my MONITOR ACER G245HQ working...

I have again try all windows updates installed...

and black screen

Only windows 7 works,

Windows 8.1 works NOT but my other TV LED sony tv will works but not my monitor , have you understand ....?

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Tue, 20 Jan 2015 15:37:38 GMT

Nobody somethings problem solved ?

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

ROBERT_U_Intel — Tue, 20 Jan 2015 17:21:09 GMT

@ Memo, According to the latest DXDiag report you posted you do not have the Intel HD Graphics driver installed. Please downloadhttp://downloadmirror.intel.com/24596/a08/win64_153614.zip this driver, extract it to a folder on your desktop, and follow the steps below exactly to install the driver.

1. Login to your system with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS</span>

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Thanks

Robert

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 21 Jan 2015 02:29:00 GMT

Can Not instal see picture with dxdiag...

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 21 Jan 2015 02:36:16 GMT

Re: Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

MCan — Wed, 21 Jan 2015 16:05:50 GMT

So its not work on windows 8, its is really driver monitor problem, I see my monitor acer G245HQ only have windows 7 driver so not windows 8... that why problem I think...

you can see acer support driver... But I go maybe ask to acer support for windows 8 question.