Help

msoda — Tue, 14 Feb 2017 10:56:53 GMT

I having black screen when i played games...started few days ago, and im using intel graphic 4400, is there any solution?@

Re: Help

idata — Tue, 14 Feb 2017 22:22:27 GMT

Hello Asset,

Thank you for contacting the Intel community.

To better assist you could you please attach your system information and as well the name of the games you are playing, please just fill out the information at the following link:

/thread/77761 https://communities.intel.com/thread/77761

Please don't forget to attach the system information with the latest graphics driver installed:

Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility😞

Download Intel® System Support Utility

Download the utility
Run the exe and select 'Scan'
Save and include as an attachment in the Intel Community Forum

Also attach the Report for Intel® Graphics Drivers follows the steps here:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

DxDiag Instructions:

Click on the "Start Menu" -> Type "DxDiag" -> Press "Enter" -> Wait for the DirectX Diagnostic Tool to finish loading
In the DirectX Diagnostic Tool, click "Save All Information" -> Save the file DxDiag.txt
Include DxDiag.txt as an attachment in the Intel Community Forum

Regards,

Ivan.

Re: Help

idata — Thu, 23 Feb 2017 16:22:40 GMT

Hello ,

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

Regards,

Ivan.

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