topic Re: Intel HD 4000 Graphics Card - Not responding in games, causing crashes in Graphics

Intel HD 4000 Graphics Card - Not responding in games, causing crashes

bCawt — Mon, 17 Aug 2015 19:11:23 GMT

Whenever I try to load computer games, my laptop freezes and the error "Display driver not responding and has recovered" appears. So far I have updated my graphics card driver, then uninstalled and reinstalled it. I have also run numerous virus-scans and system maintenance scans, all of which have been coming up clear. This issue has been happening for a few months, but recently it has become so bad that my laptop is almost un-useable, and I have been forced to look into buying a new laptop. I have a Fujitsu Lifebook with an Intel Core i3-3110 CPU @ 2.40 GHz, with a 64-bit operating system, Windows 8.1, and 8GB of RAM.

Any help would be appreciated, thanks.

Re: Intel HD 4000 Graphics Card - Not responding in games, causing crashes

IUman — Tue, 18 Aug 2015 16:14:35 GMT

Please try the latest driver for Intel® HD Graphics 4000; you can download it from the following URL:

https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

Re: Intel HD 4000 Graphics Card - Not responding in games, causing crashes

bCawt — Thu, 20 Aug 2015 22:49:27 GMT

Hi,

As I said in my original post I have tried this, I tried it again today and there has been no change. Issue seems to be getting worse, I have tried all solutions involving updating/reinstalling the latest driver.

Thanks

Re: Intel HD 4000 Graphics Card - Not responding in games, causing crashes

Ivan_U_Intel — Fri, 21 Aug 2015 20:00:45 GMT

In this case, since this is an OEM system what we can offer for you is the graphic driver update or Windows updates, other than that; you could reinstall the operating system.

Also, you could follow some troubleshooting steps at this Microsoft website:

https://support.microsoft.com/en-us/kb/2665946 https://support.microsoft.com/en-us/kb/2665946

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Re: Intel HD 4000 Graphics Card - Not responding in games, causing crashes

bCawt — Fri, 21 Aug 2015 20:07:12 GMT

Thank you for your EXTREMELY helpful advice on the support forum for Intel products. Although this is an OEM system, I have only ever had issues with the Intel Graphics card and Intel processor. I look forward to finding a laptop with a different, functioning graphics card and never purchasing an Intel graphics again.

Thanks for the great customer service...