topic Re: Sketchup 2017 windws 10 and Intel Graphic card issue in Graphics

Sketchup 2017 windws 10 and Intel Graphic card issue

CCors3 — Sun, 09 Jul 2017 09:39:23 GMT

Dear Sirs, I have a wacom cintiq companion with windows 10 and Intel HD 4000 graphics. Every drivers is updated.

After a windows update, in march, Trimble Sketchup 2017 software does not work properly anymore. The select tool freeze

for some seconds. It is very annoying. Searching on Sketchup forum seems to be a well known problem without

solution. Trimble says to stop windows update (that is not possible for all), other people says the problem resides on

opengl intel driver.

I can't beleive that there's no solution, considering that using left mouse button to select freeze and using right button (that

open menu youcan close with "esc" key) don't.

Help please! Is there a known workaround?

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

Stefan3D — Sun, 09 Jul 2017 13:03:27 GMT

cryxcomics schrieb:

Dear Sirs, I have a wacom cintiq companion with windows 10 and Intel HD 4000 graphics. Every drivers is updated.

After a windows update, in march, Trimble Sketchup 2017 software does not work properly anymore.

...

Trimble says to stop windows update...

Did you get your latest driver from https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 Downloads for Intel® HD Graphics 4000 ?

There is a yet newer one not listed there:

Did you submit a "BugSplat report" as described at

https://forums.sketchup.com/t/important-update-on-a-few-potential-sketchup-2017-issues-on-windows/40186 https://forums.sketchup.com/t/important-update-on-a-few-potential-sketchup-2017-issues-on-windows/40186

Furthermore it reads "Run Windows Update prior to installing SketchUp 2017" as opposed to what you claim above.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

CCors3 — Sun, 09 Jul 2017 16:37:48 GMT

- Did you get your latest driver from https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 Downloads for Intel® HD Graphics 4000 ?

Yes.

- There is a yet newer one not listed there: /thread/115749 -NEW- 15.33.45.4653: Intel® Graphics Driver for Windows® 7*/8.1*/10 [3rd Generation]

Already tried.

- Did you submit a "BugSplat report" as described at

- https://forums.sketchup.com/t/important-update-on-a-few-potential-sketchup-2017-issues-on-windows/40186 https://forums.sketchup.com/t/important-update-on-a-few-potential-sketchup-2017-issues-on-windows/40186

- Furthermore it reads "Run Windows Update prior to installing SketchUp 2017" as opposed to what you claim above.

I tries everything. My w10 is updated, I have applied all the upgrade, I tried to unistall and re-install Sketchup 2017.

I tried also 206 and 2015 release. Still the same problem.

It is not a crash, simply Sketchup freeze for some seconds when using select tool with left mouse click. It works when

I use right mouse click (but menu appears)

The issue appeared on March due to a Flash security update (unistalling it it worked). After the "creators update" the issue disappeared

for a while, then due to some windows update, the issue appears again.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

CCors3 — Mon, 10 Jul 2017 08:49:19 GMT

On sketchup forum I found a user suggest this workaround:

1. de-install intel hd 4000 driver

2. restart windows

3. go to device-manager -> HD4000 -> update -> browse -> pick from a list -> have disk -> browse to location of gfx-driver-ini (use zip file type to extrac somewere)

4. restart windows

It works. If you use the exe driver install file it won't works. In this way works.

As the user say, sometimes, some updates recover drivers so you have to redo this workaround.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

idata — Mon, 10 Jul 2017 22:35:41 GMT

Hello ryxcomics,

It seems that the driver got corrupted after the Windows update and it needed to be reinstalled to correct the error.

I'm glad that this issue has been resolved with this work around that you kindly shared with us.

Best wishes,

Ivan U.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

CCors3 — Tue, 11 Jul 2017 07:31:20 GMT

Yes, this workaround fix a problem appeared on March 2017, even if it is very annoying to redo every windows upgrade.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

idata — Tue, 11 Jul 2017 19:40:28 GMT

Thank you for the information and I hope you can have a better experience with your unit from now on.

Best wishes,

Ivan U.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

sRieg — Mon, 31 Jul 2017 07:21:47 GMT

Hello everyone,

I have a Thinkpad t430 with the same Graphic Card (hd 4000) ...

I had the same problem as discribed not only with SketshUp, but all my CAD programms would freeze.

So did the workaround and it worked.... It worked for a week and now i have the same problem... So tried the workaround again and again... Nothing... Its not working anymore...

Please help me i cannot work at all like this...

Thanks,.

Re: Sketchup 2017 windws 10 and Intel Graphic card issue

idata — Mon, 31 Jul 2017 23:38:03 GMT

If you have the BIOS, Windows and drivers up to date then your next step is to contact your application developers for further assistance. You can get better information here:

http://actcad.com/?gclid=EAIaIQobChMIsqPq-9e01QIVRhtpCh2MYgUmEAAYASAAEgL2APD_BwE http://actcad.com/?gclid=EAIaIQobChMIsqPq-9e01QIVRhtpCh2MYgUmEAAYASAAEgL2APD_BwE

For Sketchup you can get better support here:

https://www.sketchup.com/ https://www.sketchup.com/

Regards,

Ivan U.