topic Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error in Graphics

Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Wed, 09 Jan 2013 03:19:12 GMT

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Fri, 11 Jan 2013 18:26:39 GMT

Hi BW,

Can you give me a detailed description of what exactly the issue is thats occurring? Also, can you include some steps to reproduce your issue?

Additionally, can you post a copy of your dxdiag on top of that? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here and I'll take a look.

Thanks,

-Nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Sat, 12 Jan 2013 00:06:25 GMT

I use the Directv2PC app from Directv that is just a content player allowing you to connect to your DVR and play your recorded shows on your pc/laptop on your local network. I can use this on my old laptop which is XP Pro no problem. I have the Win 8 Pro version of the app on my new laptop - Lenovo Yoga 13 Ideapad. App runs fine and sees all of my content. I just get the following error when I select play for any of the content. The laptop has the Intel HD Graphics 4000 Integrated Video card and I am just displaying on the laptop built in screen. The error I get is below.

The steps to reproduce are as follows:

1. Start Directv2pc app

2. Select DVR from list of DVRs in my home

3. Select recorded show from list

4. Click Play

5. Error pops up

DXDIAG:

------------------

System Information

------------------

Time of this report: 1/8/2013, 19:22:30

Machine name: BRW

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 20175

BIOS: 66CN51WW

Processor: Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz (4 CPUs), ~2.4GHz

Memory: 8072MB RAM

Available OS Memory: 8072MB RAM

Page File: 3521MB used, 5925MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_397717AA&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0360

Native Mode: 1600 x 900(p) (60.073Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 10/10/2012 02:22:32, 12604416 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-297F-7D19B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x397717AA

Revision ID: 0x0009

Driver Strong Name: oem19.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2867:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format...

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Sun, 13 Jan 2013 21:12:07 GMT

I confirm the problem on my system too.

I have a new PC based on i7 3770 with HD 4000 integrated graphics enabled running Windows 7 Pro with the latest Intel HD 4000 driver (as of 1/11/13).

When I run the DIRECTV2PC Advisor it flags the Intel HD 4000 driver as not HDCP compliant.

Forging ahead, I run the DIRECTV2PC app anyway and successfully browse the recorded programs on the networked HR24 DVR. But when I play a selection (most are HD) I get the sound from the selected program but not the video portion .. instead I just get a green screen.

Is there an update to HD 4000 driver or is it just the DIRECTV2PC app that is behind the times?

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Tue, 15 Jan 2013 19:25:02 GMT

I have the exact same issue with my Intel HD 4000 as BW and it is reproduced on my system in the exact same way. The only difference is that I'm on a Sony VAIO Tap 20 SVJ20215CXW also running Windows 8. I have other computers in my home running Windows 7 and Vista that have no issues running DIRECTV2PC.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Tue, 15 Jan 2013 22:06:14 GMT

Thanks for that info BW. Can you try the driver provided by your OEM and let me know if it fixes your issue? The link for it is here; http://download.lenovo.com/consumer/mobiles/0tg621ww.exe http://download.lenovo.com/consumer/mobiles/0tg621ww.exe

@tzarigor & amw: Can you both check your OEM's for the latest drivers available for your systems and see if it works for you? If it doesn't, please provide a copy of your dxdiag so I can take a look (Start -> Run -> dxdiag -> Save All Information).

Thanks,

-Nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Tue, 15 Jan 2013 22:59:02 GMT

nic... That install has the same graphics driver as what I have and the audio is a downgrade from what the factory shipped driver is. I have also run the option on my system to check for newer drivers, and it says I have the latest available from the OEM. Intel has a couple newer versions, but I was advised not to put them on as they have not been approved by lenovo and they have no mention in the release notes of my problem. Any other ideas?

Thanks

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Tue, 15 Jan 2013 23:07:37 GMT

The driver version you have installed is .2867, whereas the driver I'm pointing you to is .2843 - the difference though is that .2867 is an Intel® generic driver, and the other one is certified compatible by your OEM. Our driver, being generic - may not be the best fit for your system. I would recommend trying the one provided by the OEM over ours, to see if it fixes the issue or not.

Thank you,

-Nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Tue, 15 Jan 2013 23:10:24 GMT

@Nic: Thanks for the response. I have installed the driver for the HD 4000 from my OEM's site, found here: http://esupport.sony.com/US/p/model-home.pl?mdl=SVJ20215CXW&LOC=3# /downloadTab Sony eSupport - SVJ20215CXW - Support, http://esupport.sony.com/US/p/swu-download.pl?mdl=SVJ20215CXW&upd_id=8022&os_group_id=24 Sony eSupport - SVJ20215CXW - Drivers & Software

I can tell it made some difference because it resolved an issue I was having with brown squares in the app Fresh Paint. However, I still receive the same error when I try to play any video on DIRECTV2PC.

Here is my dxdiag info:

------------------

System Information

------------------

Time of this report: 1/15/2013, 14:06:40

Machine name: ARIAVAIO

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Sony Corporation

System Model: SVJ20215CXW

BIOS: R0210F5

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 4096MB RAM

Available OS Memory: 3970MB RAM

Page File: 2271MB used, 4770MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90B0104D&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LM200WD4-SLB1

Monitor Id: SNY06FA

Native Mode: 1600 x 900(p) (59.940Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2817 (English)

Driver Version: 9.17.10.2817

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 8/29/2012 21:53:33, 8281600 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-FC78-BAB0B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x90B0104D

Revision ID: 0x0009

Driver Strong Name: oem10.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2817:pci\ven_8086&dev_0166&subsys_90b0104d

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF...

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Wed, 16 Jan 2013 03:12:02 GMT

Nic... No change. Here is the new dxdiag:

------------------

System Information

------------------

Time of this report: 1/15/2013, 20:07:37

Machine name: BRW

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 20175

BIOS: 66CN51WW

Processor: Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8072MB RAM

Page File: 1536MB used, 7943MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_397717AA&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0360

Native Mode: 1600 x 900(p) (60.073Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2843 (English)

Driver Version: 9.17.10.2843

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 8/23/2012 02:07:54, 12601856 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-017F-7D19B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x397717AA

Revision ID: 0x0009

Driver Strong Name: oem4.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2843:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

...

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Wed, 16 Jan 2013 19:28:10 GMT

Okay, something new to try.

@BW & AMW: You are running Windows* 8, which from what I can tell is not something Directv2PC supports (judging by their similar forum posts and listed system requirements). There are some suggestions though, to try running it in WinXP* Service Pack 3 mode though. Right click your app file -> Properties -> Compatability Tab - set to run incompatibility mode for WinXP SP3.

Other than that, I would suggest trying to run it in Win7* r XP* since those are the two listed supported OS's.

Let me know how it goes.

-Nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Wed, 16 Jan 2013 20:59:28 GMT

Sorry for the delay in responding.

I am running Intel HD 4000 driver 2067 on an Asus P8H77V based computer.

I tried DIRECTV2PC on the original Asus driver before updating to the "latest" Intel driver .. no difference. DIRECTV2PC claims that the HD4000 driver is not HDCP compliant and proceeds to display only the green screen and audio from the selected DVR recording.

Below is my DxDiag dump, if it helps. Thanks for looking into the problem.

------------------

System Information

------------------

Time of this report: 1/16/2013, 11:36:33

Machine name: ODIN

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 10/12/12 10:55:12 Ver: 11.03

Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Memory: 16384MB RAM

Available OS Memory: 16076MB RAM

Page File: 1962MB used, 30988MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1200 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP ZR2440w

Monitor Id: HWP2955

Native Mode: 1920 x 1200(p) (59.950Hz)

Output Type: DVI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/10/2012 02:22:32, 12604416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-C078-C0A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x84CA1043

Revision ID: 0x0009

Driver Strong Name: oem20.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2867:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoPro...

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Wed, 16 Jan 2013 21:14:54 GMT

Thanks for the info Tzarigor. It looks like you have the most up to date BIOS. To clarify what you said earlier, have you tried using the Asus* latest driver (.2828), and it didn't work? The current driver you have .2867 is neither the latest for Intel* or for Asus*, is why I ask.

If you haven't, can you verify that you still experience the problem after trying both these drivers;

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng

http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P8H77-V&hashedid=pyK8GYR86uLuG6uC http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P8H77-V&hashedid=pyK8GYR86uLuG6uC

Also, are the steps for reproducing the issue for you the same as they are for BW (listed above)?

Thanks,

-nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Wed, 16 Jan 2013 22:46:24 GMT

Nic... no luck with any of those. I had XP Pro SP3 on my old laptop and it worked fine too. I tried running as admin which didnt work either. Directv told me that the Directv2PC app works fine on Win 8. They reiterated that the problem is the video adapter.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Thu, 17 Jan 2013 00:15:35 GMT

The ASUS video driver I was using before is the 2828 driver .. the latest that they have posted on their Web site .. I don't think that they have made any OEM mods from the Intel driver.

Currently I'm running the Intel video driver (2867).

No difference between the two drivers with respect to the DIRECTV2PC problem.

Unlike BW, I'm running Windows 7 Pro 64-bit. Other graphics based programs (e.g., Photoshop) have no problems.

From what I read, there are only minor differences between my experience and BW's experience of the DIRECTV2PC problem.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

NICHOLAS_F_Intel — Thu, 17 Jan 2013 00:28:15 GMT

Can you tell me what differences you can note between your two experiences? Also, have you at any point had the app working on your current machine?

Thanks,

-Nic

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Thu, 17 Jan 2013 02:28:00 GMT

@nic ... also wanted to note that I have had this working fine before for both Win XP and Win 7 systems. Both were Dell laptops with ATI video adapters. I have seen posts where people said Win 8 worked fine too with the app. I havent seen anywhere that this video card works for any streamed media content - all variations of this same screen capture protection not working.

There isnt much to note between our experiences. I have a laptop with the Intel HD 4000 integrated, so I dont have an option here to use a different adapter as I have seen others do in many posts. The Directv2PC app is very basic as just a simple streamed content player for their DVRs. It has worked on every system I have had as I said before until this one which had a different adapter than ATI. The app works fine with everything it is supposed to do. It just says the hardware wont support it.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Thu, 17 Jan 2013 02:29:26 GMT

BW gets an actual error message regarding "screen capture disable" problem. My display just flashes quickly to a green screen (no content) with normal DIRECTV2PC play/pause/advance buttons displayed and audio from selected content playing.

Of course, this happens only when I select content recorded in HD. Standard def content plays fine (since it is not subject to HDCP constraints).

Along with the DIRECTV2PC comes an "Advisor" program that checks the system for compatibility issues. It is the "Advisor" that flags the HD4000 driver as lacking in the "screen capture disable" feature.

Can Intel talk to DirecTV folks at a tech level?

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Thu, 17 Jan 2013 16:38:38 GMT

@nic Tried the suggestions--no luck. I'm still having the identical error as BW.

Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

idata — Mon, 21 Jan 2013 15:32:08 GMT

Nic, I am having the same issue as BW and tzarigor. I have the Intel HD Graphics 4000 driver (just downloaded over Christmas since my son built my computer) and I'm getting the "screen capture protection not supported" error. The adviser said my card was HDCP compliant but lacked this feature. Apparently some video cards allow you to turn off or disable video screen capture. Apparently, DTV wants to prevent us from making files of the shows we are watching on our computers. I looked through all of the options in the driver software and there is no mention of the ability to disable screen capture. What we all want to know is simple - does the card support disabling video screen capture and, if so, how do we do it to make DTV happy? (And yes, I do realize this is not a card, but is on board.)

Thanks!