topic Re: Intel driver update utility does not seem to be fixing my problems? in Graphics

Intel driver update utility does not seem to be fixing my problems?

LSHAW1 — Wed, 23 Dec 2015 02:25:09 GMT

I need a current GPU driver to use Adobe Illustrator. I have run the update utility twice (each time it gave me the same update as if I had not just installed it yesterday). Adobe illustrator still saying I can not use GPU performance???

Re: Intel driver update utility does not seem to be fixing my problems?

Amy_C_Intel — Thu, 24 Dec 2015 14:43:10 GMT

Hello, kelsey:

Could you please provide us with the following information:

CPU model.
Computer model.
Operating system.
Driver version installed and the driver version that you are trying to install.
Adobe illustrator version.
Please add a picture of the error message that you are receiving.

Regards,

Amy.

Re: Intel driver update utility does not seem to be fixing my problems?

LSHAW1 — Sun, 03 Jan 2016 00:21:27 GMT

let me know if these screen shots are missing any of the requested info...

Re: Intel driver update utility does not seem to be fixing my problems?

Amy_C_Intel — Mon, 04 Jan 2016 16:11:52 GMT

Run all the updates for the Adobe Illustrator and try to install the driver one more time https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT).