topic Re: Update fail - Unknown error in Graphics

Update fail - Unknown error

idata — Tue, 12 Apr 2016 15:45:39 GMT

As seen as below, i had trouble with the updates any help is appreciated, Thanks!

Error logs are provided

Re: Update fail - Unknown error

idata — Wed, 13 Apr 2016 19:49:59 GMT

Hi Samuel_Ong,

Please download and run Intel® System Support Utility; the tool collects your system configuration. Post your results, I will send you the latest drivers available.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Intel® Update Utility is having compatibility issues with Windows® 10.

Regards,

Mike C

Re: Update fail - Unknown error

idata — Thu, 14 Apr 2016 13:55:11 GMT

Thanks Mike for the reply, here is the https://drive.google.com/open?id=0B9f6v10WcYvremdRSE0waVJIWmM file

Re: Update fail - Unknown error

idata — Thu, 14 Apr 2016 21:04:04 GMT

Hi Samuel_Ong,

You have a pre-build system created by Hewlett Packard. The model is HP Compaq 8000 Elite Small Form Factor, it includes a Intel® Core™ 2 Duo CPU E8400 @ 3.00GHz and Intel® Q45/Q43 Express Chipset. The latest drivers are provided with your desktop manufacturer support website.

I suggest you to use the option "Start by identifying your products, you just need to click on Indentify Now (red icon)

http://support.hp.com/us-en/drivers http://support.hp.com/us-en/drivers

The chipset and processor are old now, Windows® 10 works with limitation, no drivers available.

Regards,

Mike C

Re: Update fail - Unknown error

idata — Fri, 15 Apr 2016 05:19:15 GMT

So one question, if i down grade to window 7, is there any available drivers then?

Re: Update fail - Unknown error

idata — Fri, 15 Apr 2016 18:57:23 GMT

Hi Samuel_Ong,

I reviewed Hewlett Packard support website and they have available drivers for Windows® 7 32 and 64bit. The page is

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4066929&swLangOid=8&swEnvOid=4060 http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4066929&swLangOid=8&swEnvOid=4060

Regards,

Mike C

Re: Update fail - Unknown error

idata — Thu, 21 Apr 2016 16:50:38 GMT

Hi Samuel_Ong,

I am following your case. Let me know if you need further assistance.

Regards,

Mike C

Re: Update fail - Unknown error

idata — Fri, 22 Apr 2016 02:49:03 GMT

Hi Mike, Thanks a lot for the help. I downgrade to window 7 and everything is good now Case close

Re: Update fail - Unknown error

idata — Fri, 22 Apr 2016 17:37:04 GMT

Hi Samuel_Ong,

Thank you for your feedback.

Regards,

Mike C