topic Re: Media Center/4000 Issue in Graphics

Media Center/4000 Issue

idata — Fri, 28 Dec 2012 21:25:16 GMT

I use an HTPC with CetonCorp card for television. I have used the same TV for 7 years. I built a new PC with the Asrock H77 with Intel 4000 graphics / i3 3225. Once I started using the new motherboard, I discovered that if I start Windows Media Center, when I go to watch Live TV, I get a "Display driver error--The video playback device does not support playback of protected content". If I shrink the media window, live TV starts up and remains that way indefinitely. It works fine when I go back to full screen. If I watch recorded TV, and try to go back to Live TV, I get the same error and need to shrink the screen again to get it to work. I switched the TV out for a new 23" HDMi monitor, and got the exact same error. I am going straight out from PC to TV via HDMI. All the drivers are up to date from Asrock, and even the beta drivers from Intel that I found on this site. Any ideas?

Thanks

Re: Media Center/4000 Issue

idata — Tue, 01 Jan 2013 03:17:44 GMT

I have a similar setup and get the issue occasionally. I thought it had something to do with having multiple displays enabled.

I don't want multiple displays enabled. I have had htpcs in the past and even though I have had an hdmi from the pc to an av receiver and then out to a projector, I don't recall it detecting both the receiver and projector and not allowing me to disable one.

But this probably isn't the case with you, so not sure what the cause of the issue is.

Re: Media Center/4000 Issue

idata — Fri, 04 Jan 2013 18:44:59 GMT

Just installed the latest 2932 drivers and the issue remained the same.

Re: Media Center/4000 Issue

idata — Fri, 04 Jan 2013 18:50:22 GMT

I know you said you had it directly connected to a tv, but are you sure there aren't multiple displays detected in graphics properties? Also look at your audio control panel, and list what devices it has, is it using an hdmi audio driver or another device? Right click and make it show any disabled devices as well.

Re: Media Center/4000 Issue

idata — Fri, 04 Jan 2013 19:07:58 GMT

Single display detected

Audio control has Realtek 2 speaker, Realtek digital(default), and Intel Audio Display(the HDMI). It doesn't matter which audio is used as default, or which is disabled, I still get the same error.

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Mon, 07 Jan 2013 18:49:27 GMT

Hi Fatawan,

You stated before that you've been using the same TV for 7 years - however, is this your first time trying to use that TV on your computer to watch TV on it?

Also, both your TV and your monitor are having the same issue, are you using the same cable for both? You might have an older HDMI cable, (pre- v1.4) - try using a newer cable. (for more info on the HDMI versions; look here: http://en.wikipedia.org/wiki/HDMI# Version_1.0_to_1.2 HDMI - Wikipedia, the free encyclopedia)

Thanks,

-Nic

Re: Media Center/4000 Issue

idata — Mon, 07 Jan 2013 19:01:00 GMT

Hi Nic

The TV has been used solely as an HTPC monitor for 7 years.

I'll try a different cable and let you know(though same cable has worked fine via Nvidia and AMD cards to same TV in previous iterations).

Thanks

Re: Media Center/4000 Issue

idata — Mon, 07 Jan 2013 21:09:52 GMT

Using the highest quality cable I have(3' piece of thick BlueJeans cable http://www.bluejeanscable.com/store/hdmi-cables/hdmi-cable.htm HDMI Cable from Blue Jeans Cable I get the exact same error.I see about 1 second of video then the screen with the "display driver error...."

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Mon, 07 Jan 2013 23:49:37 GMT

Can you post a copy of your dxdiag for me please? (Start -> Run -> dxdiag -> Save All Information). Just copy/paste it here and I'll take a look at it.

Thanks,

-Nic

Re: Media Center/4000 Issue

idata — Tue, 08 Jan 2013 18:06:24 GMT

------------------

System Information

------------------

Time of this report: 1/8/2013, 11:02:34

Machine name: HTPC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 05/10/12 22:15:24 Ver: 04.06.05

Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 16384MB RAM

Available OS Memory: 15832MB RAM

Page File: 3395MB used, 28264MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

Display Memory: 1760 MB

Dedicated Memory: 512 MB

Shared Memory: 1248 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: MEUSLCD1

Monitor Id: MEL31C0

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-8D70-6821B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x01621849

Revision ID: 0x0009

Driver Strong Name: oem83.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2932:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

X...

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Tue, 08 Jan 2013 18:29:26 GMT

Who is your system manufacturer and full model name? If it's a built-system, what is the make/model of the motherboard?

Thanks,

-Nic

Re: Media Center/4000 Issue

idata — Tue, 08 Jan 2013 18:35:15 GMT

I built it. The motherboard is

ASRock H77M LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Tue, 08 Jan 2013 18:46:47 GMT

Run the BIOS update listed on ASrock's* website for version 1.30. Here's the link; http://www.asrock.com/mb/download.asp?Model=H77M&o=All http://www.asrock.com/mb/download.asp?Model=H77M&o=All

Looks like the current BIOS version you have is 1.10, and there was a mention of some vbios compatibility updates that might help with your issue. Let me know how it goes.

-Nic

Re: Media Center/4000 Issue

idata — Tue, 08 Jan 2013 20:09:25 GMT

No change after BIOS update to 1.3. Also, tried doing the MonInfo thing and creating the .INF file for my TV--also no change after that one.

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Tue, 08 Jan 2013 23:05:17 GMT

Go ahead and try using the ASRock provided VGA driver (.2857) here; ftp://174.142.97.10/drivers/Intel/VGA/VGA_Win8-64_Win7-64(v15.28.6.64.2857).zip ftp://174.142.97.10/drivers/Intel/VGA/VGA_Win8-64_Win7-64(v15.28.6.64.2857).zip

Let me know if this works or not.

Thanks,

-Nic

Re: Media Center/4000 Issue

idata — Wed, 09 Jan 2013 21:37:11 GMT

No luck with the ASRock driver Nic.

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Wed, 09 Jan 2013 22:06:36 GMT

A user on the Microsoft* Answers forum seems to have found a fix for the issue, perhaps you can give it a try as well;

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/playready-update-unable-to-complete/c356d609-3707-40de-87d0-71cb1d39afb0 http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/playready-update-unable-to-complete/c356d609-3707-40de-87d0-71cb1d39afb0#

I've pasted the steps below:

a. Uninstall PlayReady from the 'Programs and Features' Refer: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Uninstall or change a program

b. Turn off Windows Media Center. See: http://windows.microsoft.com/en-US/windows7/Turn-Windows-features-on-or-off Turn Windows features on or off

c. Enable the explorer to show hidden files and folders. Read: http://windows.microsoft.com/en-US/windows7/Show-hidden-files Show hidden files.

d. Go to C:\ProgramData\Microsoft\ and delete eHome and PlayReady folders.

e. Go to C:\ProgramData\Microsoft\Windows\DRM and delete all files and folders underneath (don't delete the DRM directory itself)

f. Open the registry with elevated privileges. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt and then point to "Run as administrator". In the command prompt that opens, type regedit.exe.

g. Go to HKLM\Software\Microsoft and delete the DRM key.

h. Restart the computer.

i. Reinstall Windows Media Player from "Programs and Features". Refer: http://windows.microsoft.com/en-US/windows7/Turn-Windows-features-on-or-off Turn Windows features on or off. This should also regenerate the DRM keys for your machine.

j. Run Windows Media Center setup. See: http://windows.microsoft.com/en-us/windows7/Getting-started-with-Windows-Media-Center Getting started with Windows Media Center

k. Run the PlayReady install from inside Media Center. See: http://windows.microsoft.com/en-us/windows7/Set-up-a-TV-signal-in-Windows-Media-Center Set up a TV signal in Windows Media Center

A user in a different post on these forums stated that this is the result of changing your CPU or motherboard, as the DRM sees it as a completely different computer. You might get the same or better results if you wipe/re-install your operating system, and run through all the set ups again.

Thanks,

-Nic

Re: Media Center/4000 Issue

NICHOLAS_F_Intel — Tue, 22 Jan 2013 20:26:53 GMT

Has anyone been able to test out the method I posted above?

Thanks,

-Nic