topic Intel HD Graphics issues in Graphics

Intel HD Graphics issues

AHude — Wed, 12 Mar 2014 19:36:47 GMT

Hello, recently I've been having some issues with my Intel HD Graphics 4600. These issues first occurred when I installed the optional update called:

(Sorry it's in picture format)

I installed it with Bitdefender, after when I restarted my framerate dropped in games and buttons that change colour when you hover over them, they took longer to change colour, for example:

This became annoying very quickly, I uninstalled the whole driver and reinstalled it with Driver Booster, that didn't work so I uninstalled it again and I tried to install it again but downloading the drivers only from the Intel website, this has lead me to another problem. When I installed the first base driver (Driver Version: 10) and then tried to install the update for it (Driver Version: 10 to 15) it didn't update when I restarted.

If you could please help me I would be most grateful. Thank You

Re: Intel HD Graphics issues

Kevin_M_Intel — Thu, 13 Mar 2014 14:52:27 GMT

Hi hudec117,

We are glad you joined our community and we want to apologize for the difficulties you are facing but let me do my best to help you.

I would like you to try the following:

1. Uninstall the current graphics driver. You check for instructions here:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

2. Download the latest driver for your system here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

Please try these steps and let me know the results.

Re: Intel HD Graphics issues

AHude — Thu, 13 Mar 2014 18:36:50 GMT

I did as you said, but sadly it didn't work.

Re: Intel HD Graphics issues

Kevin_M_Intel — Fri, 14 Mar 2014 16:56:13 GMT

Can you please post your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Re: Intel HD Graphics issues

AHude — Fri, 14 Mar 2014 17:37:13 GMT

I this it?

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

System Information

------------------

Time of this report: 3/14/2014, 17:34:33

Machine name: ABBAGAMING

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: ASUS

System Model: All Series

BIOS: BIOS Date: 09/13/13 16:04:20 Ver: 06.04

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7872MB RAM

Page File: 4810MB used, 10932MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: HP 2211 Series Wide LCD Monitor

Monitor Model: HP 2211

Monitor Id: HWP2936

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3412 (English)

Driver Version: 10.18.10.3412

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 1/22/2014 14:51:36, 19380224 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-A77E-3EA5BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x85341043

Revision ID: 0x0006

Driver Strong Name: oem16.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.10.3412:pci\ven_8086&dev_0412

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0...

Re: Intel HD Graphics issues

Kevin_M_Intel — Tue, 18 Mar 2014 17:00:54 GMT

Thanks for the information. I would like to know, have you tried uninstalling the antivirus? Have you tried a system restore to a previous point where the system was working fine?

Can you try searching for theses updates (Microsoft) and uninstall them?

Re: Intel HD Graphics issues

AHude — Wed, 19 Mar 2014 21:46:59 GMT

I have not tried any of those suggestions, if you're suggesting that reinstalling the antivirus would fix that graphics issue, it's not only the antivirus it's also Steam, and as I said FPS(Frames Per Second) drops in games etc. And which updates are you referencing?

Re: Intel HD Graphics issues

Kevin_M_Intel — Fri, 21 Mar 2014 17:02:22 GMT

I meant to say that If the system was working fine before installing the software you mention previously a system restore can take the unit to a point where it was working fine since the 3rd party software can be affecting in some way.

You can also try with a BIOS update from the manufacture or testing the drivers provided by Asus.

Re: Intel HD Graphics issues

AHude — Fri, 21 Mar 2014 22:13:54 GMT

I installed a BIOS update. When I said

"if you're suggesting that reinstalling the antivirus would fix that graphics issue, it's not only the antivirus it's also Steam" after I installed the BIOS update Steam became more responsive graphically, BitDefender has stayed the same. Does the system restore delete files which you created since?

Re: Intel HD Graphics issues

Kevin_M_Intel — Tue, 25 Mar 2014 19:42:14 GMT

It will not delete files but if any program was installed it probably will be deleted if it was installed after the restore point.

There is a new driver version you can try. Here is it:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23714

Re: Intel HD Graphics issues

AHude — Wed, 26 Mar 2014 15:34:37 GMT

Apart from that everything stayed the same.

Re: Intel HD Graphics issues

Kevin_M_Intel — Fri, 28 Mar 2014 15:49:20 GMT

Testing the driver from my side the version is the correct one. In any case, you can also try the manual driver installation. Here you have the steps:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714