topic Blue Screen of Death caused by Intel Graphics in Graphics

Blue Screen of Death caused by Intel Graphics

GMart13 — Thu, 13 Mar 2014 18:56:08 GMT

Some time ago, when playing certian games I started to randomly get BSOD. It is said to be caused by igdkmd64.sys (Intel HD Graphics). Crashes are DRIVER_IRQL_NOT_LESS_OR_EQUAL. I updated my drivers to version 10.18.10.3308.02 (ASUS website latest, can't download from anywhere else).

Sometimes, randomly, there's a window shown that says that the system has run out of memory. Please help, I have been searching for a solution for a week now and starting to get desperate.

My specs are:

ASUS N76VB

Windows 8.1 64bit

8gb RAM

Intel Core i7-3630QM CPU 2.40ghz

Re: Blue Screen of Death caused by Intel Graphics

Allan_J_Intel1 — Fri, 14 Mar 2014 14:56:39 GMT

Thanks for joining the community.

Sorry about the trouble. We'll work on getting it fixed. I see you have loaded video drivers version 3308, please see the link below and notice that Intel has released an updated version:

Try updating to our latest generic graphics driver 3412.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng

File name:

win64_153314.exe

Allan.

Re: Blue Screen of Death caused by Intel Graphics

GMart13 — Fri, 14 Mar 2014 18:48:40 GMT

Windows won't let me install unverified drivers. I do know there are better ones, but I only can download them from ASUS website, and 10.18.10.3308.02 are latest there.

Re: Blue Screen of Death caused by Intel Graphics

Allan_J_Intel1 — Mon, 17 Mar 2014 14:44:34 GMT

I am sorry to hear that have had problems updating Intel Graphics Driver.

This may indicate that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Please download the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&Prod https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23639&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&Prod

File name:

win64_153314.zip

Allan.