Need help finding updated video drivers

JSmit91 — Sat, 15 Mar 2014 16:03:57 GMT

I have an Acer Aspire 4280T. the drivers I have are from 4/21/2010 I've tried everything to update them. Games crash, freeze, lag because of the vid drivers. I've go to Acer site to see if they have newer drivers and all I see are the same ones, run a driver search from the diver window and it says they are the most up to date drivers. I've tried to run the driver search on here and it won' even run my java is up to date and I even tried it with no firewall still craps out. I'm pretty sure there are newer drivers that can work with it.

Re: Need help finding updated video drivers

JSmit91 — Sat, 15 Mar 2014 22:27:53 GMT

Forgot to add the OS Win 8.1

Re: Need help finding updated video drivers

Kevin_M_Intel — Mon, 17 Mar 2014 15:48:27 GMT

Hi jsmith3805,

We are glad you joined our community. Please note that there is some information I would like to check about your system so can you please post your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Re: Need help finding updated video drivers

JSmit91 — Mon, 17 Mar 2014 17:04:45 GMT

------------------

System Information

------------------

Time of this report: 3/17/2014, 12:52:54

Machine name: JADE-PC

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 4820T

BIOS: InsydeH2O Version V1.22

Processor: n/a

Memory: 4096MB RAM

Available OS Memory: 3766MB RAM

Page File: 4200MB used, 3406MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i5)

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_03581025&REV_18

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD028D

Native Mode: 1366 x 768(p) (59.966Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2119 (English)

Driver Version: 8.15.10.2119

DDI Version: 10

Feature Levels: 10.0,9.1

Driver Model: WDDM 1.1

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Applicable

Power P-states: Not Applicable

Driver Attributes: Final Retail

Driver Date/Size: 4/21/2010 11:48:38, 6534144 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-D27B-5223B8C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x03581025

Revision ID: 0x0018

Driver Strong Name: oem11.inf:5f63e5349ded771f:iILKM0:8.15.10.2119:pci\ven_8086&dev_0046&subsys_03581025

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY Vide...

Re: Need help finding updated video drivers

Kevin_M_Intel — Wed, 19 Mar 2014 16:20:11 GMT

Thank you for the information.

Based on the report, It seems your system is running a first generation processor with win 8.1 Operating System. It is important to mention that the latest drivers we have for first generation Intel® Core processors are for Win 8 only.

My best recommendation is to contact the manufacture for them to provide the driver for Win 8.1 or you can try the driver for Win 8 (we do not recommend this but you can try).

You can also upgrade the BIOS in your system by getting it at this link:

http://us.acer.com/ac/en/US/content/drivers http://us.acer.com/ac/en/US/content/drivers

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